• Kizoa

Kizoa

Overview

Kizoa has a rating of 2.7 stars from 990 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kizoa most frequently mention premium membership, several years, and tech support problems. Kizoa ranks 92nd among Photo Sharing sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
11
See all photos

What reviewers want you to know

Positive highlights

  • Customer Service is always responsive and very nice.
  • I've purchased a lifetime membership because they keep adding new and exciting things to the program.

Critical highlights

  • Many video/slide shows appear to have been erased or gravely altered; • a new message appears on the homepage.
How would you rate Kizoa?
Top Positive Review

“Super!”

Karen F.
12/1/23

I don't know why there are so many negative reviews. Personally, I was completely satisfied. I will use this service again and recommend it to you!

Top Critical Review

“DOWNLOADS DO NOT WORK”

Gabriella R.
3/14/24

Can not download any of my videos since last Sunday. Kizoa is closing as of April 1,2024. I have been sending emails, message of FB, tried the toll free numbers and zero results. No one replied. Nothing is fixed. How can we backup our videos if the Download does not work. No customer service at all. Just disappeared. As a lifetime pro-member which I paid for this is just unacceptable. Terrible.

Reviews (990)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (94) slide show (90) lifetime membership (14)
Thumbnail of user karenf2489
3 reviews
6 helpful votes
December 1st, 2023

I don't know why there are so many negative reviews. Personally, I was completely satisfied. I will use this service again and recommend it to you!

Thumbnail of user barbaras650
1 review
0 helpful votes
May 23rd, 2019
Verified purchase

I'm pretty much satisfied with the experience I'm having with this video editor. I use it practically daily because I run a video channel and videos are essential. I would love it if they could install some new features so as to make the experience a little more thrilling, like close ups and more direct zoom ins and side to sides. I would be more than willing to pay for more technical up grades. But all in all I'm pretty satisfied.

Thumbnail of user rebeccab322
Yanai G. – Kizoa Rep

Hello Barbara,
We're glad to hear that you like our platform as much we do! We appreciate your feedback! We update our platform regularly with new content, so just keep an out for our future updates ;) Thank you for choosing Kizoa :D

Thumbnail of user alisel1
1 review
1 helpful vote
June 4th, 2019
Verified purchase

I am very pleased with your services, thank you for the improvements! I updated to premium just because of the good improvements!

Few things that come into my mind that other similar platforms have is the opportunity to record over the video and add filters to the video. Maybe few new text popping up options would be highly appreciated (personally interested in one that kind of like pops out few times and then stays).

Thumbnail of user rebeccab322
Yanai G. – Kizoa Rep

Hello Alise,
We really appreciate your comments! We at Kizoa strive to churn out the best updates as often as possible! So keep an out for our future updates ;) Thank you for choosing Kizoa :D

Thumbnail of user joeu32
1 review
0 helpful votes
May 23rd, 2019
Verified purchase

I have tried for years to find one spot on the web where I could make really good videos quickly and easily. Much to my frustration every site I found disappointed rather than impressed. That all changed when I pointed my browser to Kizoa!
I love the ease of use, the effects, the simple yet powerful interface - not only user-friendly but stupid user-friendly ( which is just what I needed!)
I have already created many videos and plan on creating many more on Kizoa!

Thumbnail of user gabriella4850
1 review
2 helpful votes
March 14th, 2024

Can not download any of my videos since last Sunday. Kizoa is closing as of April 1,2024. I have been sending emails, message of FB, tried the toll free numbers and zero results. No one replied. Nothing is fixed. How can we backup our videos if the Download does not work. No customer service at all. Just disappeared. As a lifetime pro-member which I paid for this is just unacceptable. Terrible.

Tip for consumers:
Zero customer service. Can not download movies anymore. Kizoa is being discontinued as of April 1st, 2024, but as of one week ago you can not download any new or past videos you made. Horrible treatment of paid lifetime pro-members.

Products used:
Kizoa movie maker

Service
Value
Quality
Thumbnail of user laurap335
1 review
0 helpful votes
July 6th, 2019
Verified purchase

I do not use it very often, but with what I have made over the past few years I am thoroughly pleased with... Kizoa is easy to use and allows me to send my creations to family and friends. I can make great videos and collages from this program, using my own photos that I have taken with my camera. There are plenty of templates and effects to choose from, also audio from the program can be added into videos. Thank you all who made this possible, cheers Laura

Thumbnail of user arminea1
Armine A. – Kizoa Rep

Hi Laura, we're happy to hear that you enjoy working with us^^

Thumbnail of user alfonso.san
1 review
1 helpful vote
March 19th, 2024

Download che si blocca al 99% senza completarsi.
Sto riscontrando problemi con il servizio di Kizoa. Ho cercato di contattare il supporto clienti di Kizoa tramite telefono e email, ma purtroppo non ho ricevuto alcuna risposta o assistenza.
Il mio problema principale riguarda il processo di download che si blocca al 99% senza completarsi. Ho pagato per il servizio e mi aspettavo di ricevere un supporto adeguato, ma attualmente mi sento frustrato/a dall'assenza di risposte o soluzioni da parte del team di supporto di Kizoa.
Ho esaurito tutte le opzioni disponibili per cercare assistenza direttamente da Kizoa, ma finora non ho avuto successo nel risolvere il mio problema.

Thumbnail of user sharonh62
2 reviews
0 helpful votes
May 23rd, 2019
Verified purchase

Kizoa is extremely easy to use. Its drag and drop functionality makes for a quick learning curve. Simple to add effects and music. The only problem is that one must remember to consistently save your work at each and every stage. Too many times I have discovered that my progress has been lost due to forgetting to save before exit. There is no actual reminder to do this simple task before fully leaving your project (such as a pop up telling one to be sure and save the project while working on it).

Thumbnail of user lulus10
2 reviews
0 helpful votes
May 25th, 2019
Verified purchase

I'm REALLY bad with computers, yet I was able to eventually make a beautiful video tribute to my Pop, who passed at 90 years old. I had favorite songs, fading in and out, special effects, and it actually made some people cry. I was really proud of the outcome. It's almost addicting working with so many great options, it really turned out nice.

Thumbnail of user pattim123
1 review
0 helpful votes
May 8th, 2020
Verified purchase

I love Kizoa. It has allowed me to make epic birthday, anniversary and all sorts of other videos.
The premium is worth it so that I can add my own music - but even before I went premium your music selection is very good and can be used in all sorts of ways.

Thumbnail of user lizi18
3 reviews
0 helpful votes
April 17th, 2019

I use Kizoa on a weekly basis for my microbusinesses. It is a reliable product at a reasonable price with excellent customer service. I have a lifetime subscription for my business... but... here's the problem: Kizoa is Flash-based, it has been down for several weeks, and we all know Flash is going away next year. What we need to be looking for is companies that can do the same thing with HTML5. I haven't found any yet. I certainly do hope Kizoa is able to get back online, because of all the options I tried while it was down, it's still by far the best - when it works! FWIW per Mike's review I was able to access my account via kizoa.it and make a video, so thanks for that, Mike!

Thumbnail of user arminea1
Armine A. – Kizoa Rep

Hi Liz, I'm glad you've enjoyed Kizoa so much!

Thumbnail of user farhatj
1 review
0 helpful votes
May 12th, 2015
Verified purchase

I have been creating videos and slide show on kizoa, and it's working perfect, they have some awesome theme, great animation. I can even create my own theme in here, I just love creating video on Kizoa.
Also they have the best customer service, they fix your problem right away and help you all the way until you get satisfy.
And right now the Kizoa is the only best video making website

Thumbnail of user marilynp154
1 review
2 helpful votes
April 12th, 2020

Its good but i cannot edit my video to cut and remove some part that i don`t need and i want more effects its a little bit slow too to work online i wish i can work offline much faster, they have cool none copyright music it would be ice if they will put more> :): ) :) also if i can insert funny elements to improve my video and more effects please then im thinking to buy it lifetime...

Thumbnail of user ruthg224
1 review
3 helpful votes
November 24th, 2019

I paid for lifetime membership of it's facilities and I love it and use it on my online project almost daily.
Now a complete blank for days and that is unusual. No real information coming out of the company and no reply to emails.
I really do need to know. PLEASE KIZOA. Come back or tell people you are over.
We have been fair in paying and using, please be fair in updating!

Thumbnail of user rebeccab322
Yanai G. – Kizoa Rep

Thank you Ruth for your encouragements. Indeed, we experienced a major outage last week. We've been running some ads on Google advising people to now go to kizoa. App since Saturday but you may not have seen them. We're so sorry about the inconvenience but we will not let you down!

Thumbnail of user sarag39
1 review
0 helpful votes
August 25th, 2015
Verified purchase

I found Kizoa while researching how to do a slideshow for the school I work at. I immediately liked ease of use of the program, and the ability to share the finished slideshow with our families via an email. I fell in love with Kizoa so much, that I showed my boss and she immediately purchased the lifetime membership for the full product. This is a great way to do a slideshow, and I'm looking forward to using all the new advances they have made.

Thumbnail of user pauls1199
1 review
0 helpful votes
July 8th, 2019
Verified purchase

A very good and versatile programme, I have been with kizoa quite a few years, it has come a long way since it first started, the team is always there if there is a problem.

Thumbnail of user arminea1
Armine A. – Kizoa Rep

Hi Paul, we're happy that you enjoy working with Kizoa. We appreciate your support!

Thumbnail of user lindab1754
1 review
5 helpful votes
March 23rd, 2020

Since last year I haven't been able to use Kizoa. Numerous attempts to get the problem fixed through support failed.
I keep getting the message: "This content cannot be modified because it does not belong to you" when I want to delete images. Also, uploading doesn't always work.
I loved working with Kizoa, but now I'm really disappointed.

Thumbnail of user ambers196
1 review
0 helpful votes
July 11th, 2019
Verified purchase

Does exactly what I need it to do. A+++±++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Review of your survey: do not force people to use a minimum of words/characters.

Thumbnail of user arminea1
Armine A. – Kizoa Rep

Hi Amber, thank you for your suggestion. We appreciate your feedback.

Thumbnail of user g.m10
1 review
2 helpful votes
April 13th, 2024

KIZOA was recently purchased by INVIDEO.ai. To its credit, KIZOA was a great site BEFORE it was sold. Now it is (allegedly) in transition. That means that a lot of times you cannot upload ANY images or fix anything in your work. But worst of all, you CANNOT DOWNLOAD your work -- as of this writing, I've been waiting for more than 5 days for a download. When I reached out to customer service (via the very difficult-to-find link: https://direct.lc.chat/*******/), they were not helpful AT ALL.

My advice? Find a better site for your video creation because neither KIZOA, nor INVIDEO (the company that bought them) is safe or reliable at this time.

Tip for consumers:
This is a video service that does not provide a usable link or download -- even when it is not frozen.

Service
Value
Quality
Thumbnail of user mattm348
1 review
0 helpful votes
May 25th, 2019
Verified purchase

I have been fully utilizing Movie Maker almost every day (to keep adding new collage)... as I have been creating our My Life Time Movie...

Thumbnail of user katyav6
1 review
3 helpful votes
March 23rd, 2022

Download stops at 99%... nothing else ever happens after that. I send many email at *******@kizoa.com and *******@kizoa.com and no body answer or contact me. I'm very frustrated. Even after I pay for premium and I can't download anything.

Thumbnail of user veronicam42
1 review
1 helpful vote
May 13th, 2016
Verified purchase

The rep at kizoa answered the phone so quickly when I called. I was never placed on hold and never dealt with an automated system! How awesome is that?! That just doesn't happen anymore these days. She was able to quickly help me trouble shoot the slideshow movie I'm making for my wedding. That was the most stress-free customer service call I've had in a long time. Thank you kizoa! Please don't ever change!

Thumbnail of user susiy2
1 review
9 helpful votes
May 11th, 2020
Verified purchase

I cannot even get into the site anymore. Shows an icon telling me to click where the green arrow is, but there's nothing there on my computer. The two examples it shows don't apply. Haven't been able to access the site at all. I loved using it before, but have been trying other sites now because Kizoa changed things to make it inaccessible for me. Sooooo frustrating!

Thumbnail of user yaelb21
1 review
1 helpful vote
February 20th, 2022

The program is very friendly, BUT
Ofter finishing my moovie i found out that when trying to see it by link or downloading the moovie- all the TEXT is gone.
I purchesed a liftime Primume membership - acourding to the site you need to be a Premume member to recive the costumer service support- with no reply from their behalf for over a month now. :(

Service
Value
Quality
Thumbnail of user jeffh600
1 review
0 helpful votes
May 23rd, 2019
Verified purchase

I searched for a replacement for Phanfare music/photo/video slideshow hosting for years and glad I located Kizoa. I believe it is hands down favorite for my needs. It takes a little time to come up to speed but once there, it is powerful and lets me upload music of my choice and HD quality photos at the premium levels which are reasonably priced. Keep up the good work.

Thumbnail of user rebeccab322
Yanai G. – Kizoa Rep

Hello Jeff,
We're glad that you like the platform as much as we do! We are constantly trying to find ways to make it better for all our users. Thank you choosing Kizoa :)

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From the business

Create videos, slideshows, collages, and edit photos from the convenience of a single platform with your own account. Combine your photos, videos, music, text, effects, and more for amazing results you can't find anywhere else.

Business History

Kizoa was founded in 2007 in Paris, France.

Company Representative

Thumbnail of user rebeccab322
Yanai G.
CEO
Typically does not respond to reviews

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2.7
990 reviews
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