• JustFab

JustFab

Overview

JustFab has a rating of 3.3 stars from 8,302 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, timely manner, and fast delivery. JustFab ranks 5th among Shoes sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 63.1%
Positive
480
Neutral
40
Negative
241
208
See all photos

What reviewers want you to know

Positive highlights

  • Ordering this cute stylish purse was a wonderful shopping experience.
  • I love Justfab's prices and the sizes are always just the right size.

Critical highlights

  • When I called to cancel, the customer service rep gave me such a hard sell and hard time about ending my subscription.
  • So, now I'm back, trying to get my STUPID VIP MEMBERSHIP cancelled.
How would you rate JustFab?
Top Positive Review

“Love my JustFab!”

Chloe W.
4/14/24

I am so happy with my purchases from this company! I love that there's always new inventory to keep up with trends; I work in a boutique so being up to date on styles is very important to me! It also helps that the prices are very affordable! I just bought these tan mule clogs recently and I've been receiving compliments left and right on them! I highly recommend this company if you're considering signing up for any sort of online retail membership!

Top Critical Review

“No plus sizes any more.”

Terre M.
4/18/24

The item is fine, but the choices for plus sizes is pathetic. If I didn't have credits I still need to use, I would have unsubscribed. Now I have credits, but can't find anything that fits. And I have not received my email for this month, so that I can skip it, so I imagine that I'm going to be charged again. I was very happy with this program for a long time, but not any more.

Reviews (8,302)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (902) vip membership (226) credit card (213) vip member (170) bank account (136) shopping experience (58) right size (42) return policy (40) delivery time (25)
Thumbnail of user chloew173
1 review
0 helpful votes
April 14th, 2024
Verified purchase

I am so happy with my purchases from this company! I love that there's always new inventory to keep up with trends; I work in a boutique so being up to date on styles is very important to me! It also helps that the prices are very affordable! I just bought these tan mule clogs recently and I've been receiving compliments left and right on them! I highly recommend this company if you're considering signing up for any sort of online retail membership!

Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Chloe,

We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user karinas170
1 review
0 helpful votes
February 28th, 2024

I bought a boot for Christmas, the boot is ok. But now after two months they took money from my account, they told me it was for a VIP card. But I never applied for this card. I never had any interest in having a VIP card from this store. Now I have to deal with the headache of calling the bank, canceling the card... I'm totally disappointed

Service
Value
Shipping
Thumbnail of user bonnies866
Bonnie S. – JustFab Rep

Hello Karina,

Thank you for writing a review about your experience with the VIP membership and the monthly VIP Credits. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.

Best,
Bonnie

Thumbnail of user latricev3
1 review
0 helpful votes
April 15th, 2024
Verified purchase

My first review after ordering many times. Shipments arrive in good amount of time. This item is a nice material. True to size.

Service
Value
Shipping
Quality
Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Latrice,

We're glad you’re enjoying our products and delivery timeframe! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user osmanisampinoalpdnq
6 reviews
1 helpful vote
March 30th, 2024

I've been ordering clothes here for a long time and had only the best online experience so far. Her clothes always fit her well, the material is of good quality and she is very chic and fashionable. Everyone asks me where I buy my clothes. SheIn is my first choice when I want to go shopping on the internet. Customer service and delivery are fantastic too! I highly recommend this online store.

Thumbnail of user chada40
Chad A. – JustFab Rep

Hello Олежа,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit, styles, and quality. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Thumbnail of user sandym900
1 review
0 helpful votes
April 7th, 2024
Verified purchase

I started shopping at ShoeDazzle.com at first, then was turned on to JustFab. Such great quality, I'm still wearing boots I bought the first time I ordered. The clothes fit like they were made for me, and I can't get a good fit off the rack, so another reason to not shop elsewhere. I didn't have to spend that much to become a Diamond VIP Elite member, and it's the discounts that make it so I can't afford to leave things there! At holiday time I give quality gifts from JustFab because my membership makes it affordable.

Thumbnail of user bonnies866
Bonnie S. – JustFab Rep

Hello Sandy,

What an awesome review! We are grateful to hear your honest feedback about our merchandise, promotions and the VIP membership. Members like you always inspire us to do our best. And so, it becomes our prime duty to keep our members satisfied. Thank you, and we value you!

Best,
Bonnie

Thumbnail of user penelopei6
1 review
0 helpful votes
April 16th, 2024
Verified purchase

I was so disappointed in the pricing and quality of products. It has changed too much since when I first became a member.

* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user bonnies866
Bonnie S. – JustFab Rep

Hello Penelope,

Thanks for writing a review about our pricing and merchandise! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.

Best,
Bonnie

Thumbnail of user trantowdashawn955
3 reviews
0 helpful votes
April 27th, 2024

I really appreciate you getting clothes items out quickly. It is refreshing to see that there are hard workers who take pride in their work. Your descriptions of each item, sizes, etc. are excellent. When an item is unavailable you let me know. I think I might have one more coming in, but I will have to look. I am very pleased with your tops, etc. Wonderful colors! Thank you!

Thumbnail of user chada40
Chad A. – JustFab Rep

Hello Olesya,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!

Best regards,
Chad

Thumbnail of user briannad81
1 review
0 helpful votes
December 16th, 2020

I have called roughly 3 times about my order. Every time I call they tell me it will be there in 24-72 hours. This complete BS. Not only that but they ALMOST charged me the VIP Membership BS. Until i called and I could "NOT PAY THE MONTH" i shouldn't have to be wasting MY OWN TIMES because they are SCAM of a website. This is ROBBERY. They advertise their $10 shoes but OF COURSE they don't advertise THE $40 MONTHLY FEE. If I could rate them lower than 1 star I would. Notice in the pictures attached how it says shipped nov. 29 and its SHIPPED AGAIN?! Dec. 12. I WANT WHAT I F****** PAID FOR.

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Brianna,

Thank you for sharing your overall experience with JustFab. We deeply value your business with us. For further assistance, our Member Services team will get in touch with you within 48 hours.

Best,
Nelle

Thumbnail of user danteastudilloleupr
3 reviews
0 helpful votes
April 1st, 2024

It's easy to check out hopefully the fit right. I have received them and I'm impressed by the material but it just didn't do anything to my body that made me feel they were worth the amount charged. They're still super cute and comfy. But they're something I could spend ten bucks on at a different store or site.

Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Valeriya,

We're glad you’re enjoying our products! Your feedback about our pricing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user joaned5
1 review
0 helpful votes
April 5th, 2024
Verified purchase

As a long-time customer, I've been consistently impressed with JustFab's shoe collection. Not only are the designs original and beautiful, but they also provide exceptional comfort. Whenever I wear my JustFab shoes, I receive numerous compliments. Thank you for making my feet look amazing!

Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Joane,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user paulac1288
1 review
0 helpful votes
April 14th, 2024
Verified purchase

I have purchased several pairs of footwear from Just Fab; boots, booties, heels, sneakers, and I LOVE every pair! From low platform sneakers to 4.5" heeled boots...I look forward to wearing them every chance I get. Most women typically pick footwear based on outfit, but I love my JustFab footwear so much I plan my outfits around my footwear! And compliments abound when I go out!

Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Paula,

We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!

Best,
Zeth

Thumbnail of user saram1710
1 review
0 helpful votes
April 18th, 2024
Verified purchase

I find every shoe I order from Justfab is super comfy (yes, even heels!) but these little open toe clogs are amazing! Wore them out to dinner and ended up walking around town after and my feet felt great. They look super cute too!

Thumbnail of user chada40
Chad A. – JustFab Rep

Hello Sara,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Thumbnail of user elizabethf2209
1 review
0 helpful votes
April 18th, 2024
Verified purchase

El zapato que quise comprar desde los inicios me quedó muy grande y para poder llegar al número de pie deseado tuve que esperar un cierto tiempo; cada momento que contacté para saber cómo resolver mi situación recibí el mejor trato e igual cortesía, nunca perdí la fe de poder tener el zapato que yo quería y ellos siempre me alentaron de que así iba a ser. En verdad les estoy muy agradecida y enamorada de mis zapatos. Gracias por el trato y la paciencia. Son excelentes en atención al cliente. Felicidades.

Thumbnail of user chada40
Chad A. – JustFab Rep

Hola Elizabeth,

¡Gracias por la maravillosa reseña y por compartir su increíble experiencia de compra con otros! ¡Nuestra prioridad es el servicio al cliente y estamos encantados de haber alcanzado esa marca! Miembros increíbles como usted hacen que nuestro trabajo sea un placer.

Atentamente,
Chad

Thumbnail of user mariyak30
2 reviews
0 helpful votes
April 18th, 2024
Verified purchase

Justfab/shoedazzle (they're really the same company) is great overall. When they have sales, it's totally worth it. Cute and fun shoes. Sometimes the quality can be better, but if you're getting the super sale price, who can complain? Most of my shoe closet is from their inventory! Great customer service as well!

Thumbnail of user chada40
Chad A. – JustFab Rep

Hello Mariya,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!

Best regards,
Chad

Thumbnail of user brendaw785
1 review
0 helpful votes
March 5th, 2021
Verified purchase

Order was over 30 days late. I don't like the quality t of the boots need to return

Thumbnail of user terrem6
1 review
0 helpful votes
April 18th, 2024
Verified purchase

The item is fine, but the choices for plus sizes is pathetic. If I didn't have credits I still need to use, I would have unsubscribed. Now I have credits, but can't find anything that fits.

And I have not received my email for this month, so that I can skip it, so I imagine that I'm going to be charged again.

I was very happy with this program for a long time, but not any more.

* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Terre,

Thank you for taking the time to leave a review. Your feedback about the skip option and member credit usage is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user heidid250
1 review
0 helpful votes
April 29th, 2024
Verified purchase
• Updated review

I love JustFab. The selection, quality, deals and quick shipping is a huge draw for me. There's always something on sale or promoted for every season.

Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Heidi,

Thank you so much for loving our brand! We're glad you enjoy our selections and shipping timeframe! We are also happy that you like our promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Always a fantastic experience.
May 2nd, 2023
Verified purchase
• Previous review

I just love JustFab and their products. I have always had great luck with everything I have ordered. Shipping is quick and I love the membership perks.

Thumbnail of user terriw556
1 review
0 helpful votes
April 14th, 2024
Verified purchase

Long-time member & never disappointed in the quality or service. Products are fresh & price point affordable. Always satisfied with my justfab experience!

Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Terri,

We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user lauraw2404
1 review
0 helpful votes
April 15th, 2024
Verified purchase

It is great to be able to order shoes that I know will fit. I have a hard time finding my big size in stores. I've recently ordered 3 very different pairs of boots and they all fit! It's not hard to skip the month when I don't need anything. I really enjoy this site.

Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Laura,

We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user hannaho328
1 review
0 helpful votes
April 14th, 2024
Verified purchase

I love these! I got so many compliments when I wore them to a wedding! & pretty comfortable too! I was expecting to be in pain all day but they really were the perfect height of heel to walk around in! I also really liked how the strap was adjustable so I'd be sure that heel strap wouldn't slide off. My only complaint is with shipping, I paid for 2 day shipping and I got them a week later. If it weren't for my friend whose flight was a few days after mine, I wouldn't have had them on time for the event.

* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Quality
Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Hannah,

We're glad you’re enjoying our products! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user donnat2272
1 review
0 helpful votes
April 15th, 2024
Verified purchase

I ordered these shoes for my upcoming vacation they came in a timely manner and were just as described and fit perfectly! Thanks for making me feel like Cinderella!

Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Donna,

We're glad you’re enjoying our products and delivery timeframe! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user sarahm1244
7 reviews
26 helpful votes
June 12th, 2020

They charge you 39.95 a month for the VIP, the credit only extends to justfab.com and not their sister sites. Now when I did call in to cancel they refunded my monthly charge and upon my request canceled my membership. Half of one of my orders has been showing up as pending for about four months (I know I should have dealt with it sooner), they said I need a lost claim code from fed-ex. Fed-ex in turn told me to contact the original shipper.

The quality and pricing is about what you would expect from Target/Walmart's nicer products, so I don't have a complaint on quality. The "deals" they offer are nothing special so just buy without the VIP or shop at one of the two previous mentioned stores.

Tip for consumers:
Don't sign up for VIP, just shop at normal prices.

Products used:
I ended up giving most of it has a gift, the tote I kept is sturdy and the tennis shoes are comfy however they are not just fab brand so I can't give them credit for that.

Service
Value
Shipping
Returns
Quality
Thumbnail of user colen13
Cole N. – JustFab Rep

Hi Sarah,

Thanks for your effort in writing a review! We are sad to know that you are unhappy with us. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user lilliane73
1 review
0 helpful votes
April 18th, 2024
Verified purchase

I love JustFab. I never had any problems returning items that didn't work for me. The credit is placed in my account quickly upon return to UPS store.

Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Lillian,

We're glad you’re enjoying our products and return/exchange process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user briannah188
1 review
0 helpful votes
December 6th, 2022
Verified purchase

Love JustFab but the delivery time takes longer and longer. I have waited 12 days now for my order and still haven't received it. It keeps getting delayed for no reason. Not sure what's going on but it's frustrating, especially for how long I have had a membership.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Brianna,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our delivery service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user michelec965
1 review
0 helpful votes
April 14th, 2024
Verified purchase

I love the monthly reminders and options this site provides. I even chatted with a style consultant to find my perfect pair of shoes for a special occasion. I used my reward points for my last purchase and absolutely love my espadrilles. They go with everything and are super comfortable. Looking forward to next months surprises!

Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Michele,

We're glad you’re enjoying our products and VIP perks! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.

Business History

JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.

VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically responds within 3 days

How do I know I can trust these reviews about JustFab?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about JustFab?