Joe's Av has a rating of 3.5 stars from 397 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Joe's Av most frequently mention customer service, best price, and free shipping. Joe's Av ranks 86th among Speakers sites.
Its hard to find companies who deliver 100% satisfaction these days but this is one of them. From talking to the very helpfull staff over the phone to the actual delivery was excellent. I live in Scottsdale and ordered the Denon Receiver on line at 11am on 29 december it was delivered 3 days at 9am, I cannot praise the service enough. Will definately recommend and use again. Thanks to everyone involved. Regards Conrad.
I bought a 75" Samsung QLED curved tv about October 2017. Customer service is awful and they never return calls. The tv mount that was promised still has not shown up some two years later even though there were repeated promises that it would be sent. Also the tv took quite awhile to show up. I will NEVER EVER purchase anything from these guys again.
I bought a 75" Samsung QLED curved tv about October 2017. Customer service is awful and they never return calls. The tv mount that was promised still has not shown up some two years later even though there were repeated promises that it would be sent. Also the tv took quite awhile to show up.
I will NEVER EVER purchase anything from these guys again.
After ordering a 3700. 00 tv and waiting 1 month for it to show up I was finally able to get someone to answer the phone after being on hold for 55 minutes. Sales person told me tv was damaged in shipping and did not have a replacement. Told me they couldn't do a refund and I would have to call my credit card company to dispute charge then hung up on me! Total jerks! Have absolutely no doubt the positive reviews are as fake as there business is.
Well this company still has not delivered the product. Has been more than a year now since I ordered an LG television -- not a single response from customer service. They must write all of their 5 star reviews themselves - clearly these folks are screwed up if they have hundreds of 1 star reviews similar to mine. And the rating agency that they use with good reviews is just an advertising company. Stay away!
Ordered on 6/15/17 and today is 3/19/18 -- been more than 9 months and still hasn't arrived. Stay far away from this company
Ordered a LG OLED65C7P television from Joe's AV on 6/15/17. Now it is 8/31/17 and Arlene in customer service is saying they lost the television in the midst of a bulk shipment. They are putting in another order but said to expect 6-8 weeks even though their website says that the item is in stock.
Its hard to find companies who deliver 100% satisfaction these days but this is one of them. From talking to the very helpfull staff over the phone to the actual delivery was excellent. I live in Scottsdale and ordered the Denon Receiver on line at 11am on 29 december it was delivered 3 days at 9am, I cannot praise the service enough. Will definately recommend and use again. Thanks to everyone involved.
Regards Conrad.
Nothing I can say except I just realize this is a crooked company! Every time their customer service gave the same response " your order will be next month". They did not provide you detail information. Try to reach them thru Email; I will never get an answer. Call the company again and again; the same answering message. Eventually somebody answered my call for more than half hour; then he said he'll call me back instead of providing an answer for my question. And he never returns the call!
Terrible. And I have called them 5 times and they just ask for your order number to locate the request, once I provide it, they keep saying "I'll call you back" and of course they don't. I sent an e-mail and they have'n answered. This has gone way longer the 38 business days they claim to have, and they don't even confirm if there is a cancellation fee as it is not on the website. Very disappointing. I don't have the TV, nor the chance to cancel it and buy it through other store.
I truly believe a class action lawsuit is entitled. This is beyond poor customer service. Joe's AV is fraudulent and egregious in their acts. We never received the TV we were over charged for. The invoices were all different amounts and did not reflect what was charged on CC. Had to dispute through my CC. Awful!
When the package arrived it was great; great product and great prices. The package was lost for about a week by the delivery company, which claimed it had been delivered when it was not. Many phone calls and a week later, the delivery company finally found the package and made the delivery. Joe's did follow up as best it could, but seemed impotent where it's carrier was concerned. Be advised about delays from the delivery company.
Ordered a TV 73 days ago. I have called 5 times with most hold times lasting 30 minutes or more only to be told 38-40 days as they ship directly from the factory in Asia. The calls after waiting 38-40 days both indicated they would get back to me, which never happened. I have sent 3 emails, no responses. The fact that this website rates Joe's AV so high gave me some confidence that waiting a little while would be the biggest issue. 73 days and no TV is a big issue, not returning calls and emails is a big issue. Do not trust the sitejabber rating for Joe's AV.
I have made a couple of purchases from Joe's av in the past. One purchase was a 75" TV and the other was a home theater projector. Both were purchased online and were positive experiences. I have had excellent transactions with them and been thoroughly happy with the items I purchased. They arrived in a timely manner and all was as expected. They have the best prices on items. They also have a wide range of items to choose from. I feel completely safe purchasing items from Joe's.
I was sent an email after ordering that I needed to call to confirm my order. The service rep tried to sell me upgrades on my order and hung up on me or put me on hold every time I tried to cancel the order. When I said this seems very weird, he said " Life is weird." and proceeded to start speaking gibberish. This is a scam of a company and I beg you not to get involved - you will regret it!
I bought a 75" QLED Samsung TV they Sold me On the 75" LG OLED which doesn't even exist spent 2,900 They made up excuses for 3 monthsThen told me I had to go through my bank which after 3 months you Can't get the money back from the bank they said it has to be a civil case now I have to Take them to court when their Claiming bankruptcy So pretty much I'm Screwed out of 2,900 And my name is Joe They should Have hooked me up not scam Me
Although item was in stock it took 6 weeks to deliver. Best price around, if you are patient it pays off!
All the negative reviews are real.
I went through the same experience. Place an order online, received email to call because of high ticket item. Called three times wasted 45 minutes of my time on hold. Im not righting this review because I have nothing to do but because it might help others avoid horrible companies with horrible customer service.
I made an order an they sent email asking me to call them. You can not talk a rep properly.
You will be put on hold constantly and each hold for over 30 mins. And one the customer service put me on hold multiple times and said they will call back and cut the line without waiting for response. Next time, again i was put on hold and got message saying office is closed. Tried again, same thing. Every time, the rep are always rude.
Avoid ordering.
My order was shipped promptly and when I received it, the packing was the best I have ever seen. I doubt that it could have been damaged in transit, even if the shipping company deliberately gave it rough handling (which I don't think they did). I order frequently from the most well known mail order company on earth, and they can't compare to the professionalism of Joe's.
These guys are scam artists. Waited 4 months for my grill delivery and the shipment was incomplete. They wont refund my money and are impossible to reach. Was on hold for 1 hour, 39 minutes, and 10 minutes before giving up. Never spoke to a human and have no confidence Ill get my money back.
Both of my two orders prompted an email from the company asking me to call and confirm my order. When I called they try to upgrade my order to a TV that was $500 more. I declined this option, and therefore after six weeks, they never filled my water.
The Guy who answers the phone, with a New York accent was also extremely rude.
Unless youre planning on upgrading for $500 extra, dont expect your order to go through.
I placed order and I got an email asking to call back. Called back spend hour waiting no one picked up phone.
Send emails no reposnse. Order is still pending. There should be some way to take action against such companies. They waste lot of time and resources.
I bought a Weber grill from these jerks and they sent me the wrong one and they insist that it's my fault. Their Web site, the one I bought from, says one thing and they say something else. Do yourself a favor, go someplace else. These guys suck!
It get's better folks. Come to find out, Joe's AV isn't an authorized dealer. The Weber Grill I purchased doesn't have a serial number. If I want to exchange it, it will cost me $750 for shipping.
Please, for God's sake, do not buy anything from these guys. They're crooks.
Saved $1000 on a OLED TV. Took about 6 weeks or so but got what I wanted and it looks great! Expected a delay based on the other reviews so the delay was of no concern. I do not fully understand their business model but I got what I ordered and I saved 1/3 of the price. Worth the wait.
Nothing but $#*! that sell and charge you for nothing, i had very bad experience with them and they are trained to do scams!
I don't believe the positive reviews this store gets worst customer service. See for yourself. Place an order and they will be friendly after that try calling for the status and I bet its not the same. Never got my order even after waiting two months. Called for status and I get greeted with an attitude. Any other store would not be around anymore.
I placed my order late last night. So, I called this morning to "confirm" my purchase per the email I received. The rep sounded angry when he answered the phone but his tone changed a bit when I told him I was calling to verify my purchase. The 1st thing he said was he didn't have that model of TV in stock but had a different one with better specs. I told him 3 times, politely, I wasn't interested in the different TV and I wanted to just cancel my order. He then said something unintelligible and hung up the phone on me. I called my CC company to dispute the charge but they said that Joe's AV hasn't charge my card yet. So, I had to lock my CC just to make sure they won't bill to it. Avoid this company at all costs!
I took a chance and ordered on-line for the first time. Incredible low price, great service and stellar delivery with set-up. I called and spoke to someone who guided me to the right product, thankfully, or I would have ordered the wrong one. The result, I was one of the first to get the newer model with more standard features and a better price! It's not everyday you can order online from across the country and still be taken care of like you did business face to face. Every aspect of the order was perfect, seriously!