• IziDresses

Overview

IziDresses has a rating of 1.7 stars from 534 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IziDresses most frequently mention customer service, return policy, and credit card problems. IziDresses ranks 334th among Wedding Dresses sites.

  • Service
    51
  • Value
    53
  • Shipping
    53
  • Returns
    47
  • Quality
    50
28
See all photos

What reviewers want you to know

Positive highlights

  • This dress is my dream wedding dress and is beyond beautiful in person.

Critical highlights

  • I have had the worst customer service and am out 180 dollars now, yet they want me to spend money to ship it back too.
  • Their return policy basically says they don't accept returns and will not refund your money.
How would you rate IziDresses?
Top Positive Review

“Horrible”

Sheila R.
2/24/17

Do not order from here. Ordered wedding gown it's got a bodes for Amazon. Not at all like photo. I took measurements, it would have to be totally redone at huge expense and not be the same. I'm donating it. Tried to get a credit to just order a regular dress but told I could get 10 percemt off. Forget that. I'm in high end fashion business 35 years, this wasn't acceptable.

Top Critical Review

“NEVER BUY FROM THEM”

Wendy T.
2/4/19

They sent a dress that wasn't finished then offered me $5 to go get it finished. I had to go out and buy another dress for my daughter the day before her dance. I sent them pictures of the dress and they said they would then give me $10 to fix and I could resale it online. Are you kidding me? They're a scam and should be shut down!

Reviews (534)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (70) return policy (50) wedding dress (39) phone number (11)
Thumbnail of user wendyt110
1 review
1 helpful vote
February 4th, 2019

They sent a dress that wasn't finished then offered me $5 to go get it finished. I had to go out and buy another dress for my daughter the day before her dance. I sent them pictures of the dress and they said they would then give me $10 to fix and I could resale it online. Are you kidding me? They're a scam and should be shut down!

Thumbnail of user pams113
1 review
2 helpful votes
February 16th, 2018

Ordered a long dress for prom, pic looked great, ordered it and they sent the wrong size. There 24 hour customer care site doesn't work, no return or information in the shipment; and the packaging is from Malaysia, with a value of $40.00 claimed on label... hmm paid $158.00 for a $40.00 dress that if I could return it they keep half of that for "restocking fees" I call BS on this company! Stay away from them!

Thumbnail of user annettas1
1 review
1 helpful vote
April 29th, 2014

I received my dress today and to be honest, the only reason why I purchase my wedding dress online is because of the reviews. So I received the dress today and it exceeds what I thought I was going to receive. I am highly impress with IZIDRESSES. The work is amazing! There are a few loose threads, but not a big deal! It is well worth the money! I ordered it custom and I have to tell you.IT FITS LIKE A GLOVE!

Thumbnail of user bellam43
1 review
0 helpful votes
May 7th, 2019

Do NOT buy from them! I would just like to caution anyone seeking prom or formal wear from IZIdresssale.

I am dealing with, wrong dress sent, not as ordered, poor quality, did not fit, arrived day of prom and now they will not let me return it. I was overcharged an unexplained $46.00 and the best they have done so far is to offer a refund of $69.99 on receipt of dress but have given me no refund address. They charged me $213.98 total. BUYER BEWARE. One added note. I paid extra for expedited shipping of 3-6 days, ordered on the 8th of April. Received on the 28th of April, 20 days.

Thumbnail of user marm27
1 review
1 helpful vote
June 8th, 2017

Guys this company is a mess. They having a laugh about all of us who brought stuff from them. Piss takers! Doggy people and the manager is a stupid prick. The reason they won't do refunds is because they are not legal, they argue with the customers. I am talking out of my own experience
Don't even ever open their website
Slugs
No rating applied

Thumbnail of user glorial80
1 review
1 helpful vote
April 21st, 2019

The dress I ordered, was not to my measurements. I had ordered my Wedding dress in plenty of time I thought.
1 first mistake
2. Dress were not my measurements.
3. The dress arrived the day before my wedding.
4 had to go to My nearest store a buy a dress off the rack.
5. No return address instructions were in the bag with the dress.
6.The reply was for me to take the dress to a resale shop and try to sell it.
I will burn it before I will take it to a resale shop.
They are a company I will never recommend to anyone and I will never purchases anything else.
Don't, don't, don't ever order from them and tell all your friends not to order from them.
They keep your money and you get a pill of stuff you can't use.

Thumbnail of user lisak337
1 review
3 helpful votes
July 30th, 2018

Quality of my dress was awful. 3" longer on one sleeve and one side. Missing rhinestones and broken thread in another area so lost several. Customer service sucked and because I had already had a seamstress fix it and didn't have photos I was $#*! out of luck basically, per customer service. Lesson learned.

Thumbnail of user nancyt17
1 review
2 helpful votes
May 20th, 2014

My dress arrived in approximately a week or two. Upon arrival the dress was just as it was advertised so I was very happy about that. Very well packaged and new! The one thing I didn't like was that the upper body was big for me. And it was longer than knee length. But this is my mistake, I didn't choose the custom size. As a result of that, I had to do some alteration which cost me a total of $45. Overall, my experience was good and I would recommend this site to a friend.

Thumbnail of user bethh56
1 review
1 helpful vote
May 17th, 2017

I could not return two dresses that took over six weeks to arrive from China? They came too late for the wedding they were ordered for. It costs more than the dresses cost to send them back and they will only refund me $50 on a $288 purchase, plus postage of $250. I stopped payment with my credit card company, but I don't know if they will take care of it? I do NOT recommend this company to anyone!

Thumbnail of user sallyw55
1 review
0 helpful votes
July 26th, 2017

I would not order from this company, their coomunication with a customer are terrible. As for returning an item they are even worse. I ordered a dress for our sons wedding and the dress did not come to true size, it fell off my shoulders that I could turn it around to unzip it, the jacket was tight not the correct size nor material. Now they are trying to tell me to sell it to someone else on my own, total scam company

Thumbnail of user jazzn
1 review
1 helpful vote
March 29th, 2018

The size they sent me was too big yet they claimed i just picked the wrong size and they wouldnt give me and refund and told me to just sell it to a consignment shop. Not knowing this place is just a scam i order the same dress in a smaller size and i cant even log into my account on the website to see when its going to get here. Do not order from this site there is terrible service and theyre just trying to get your money.

Thumbnail of user carinef
1 review
1 helpful vote
May 29th, 2014

Ordered this as a bridesmaid dress for a friend's wedding. I was pleasantly surprised when I saw that for larger sizes the price was lower and not higher as with most plus sized bridal attire. I was even more surprised when the dress arrived 3 weeks ahead of schedule.The dress is very well made and the bride loves it too. Seller is great. You can write an email with all the questions you have and she will answer really fast! Also very professional.

Thumbnail of user sheilar36
2 reviews
2 helpful votes
February 24th, 2017

Do not order from here. Ordered wedding gown it's got a bodes for Amazon. Not at all like photo. I took measurements, it would have to be totally redone at huge expense and not be the same. I'm donating it. Tried to get a credit to just order a regular dress but told I could get 10 percemt off. Forget that. I'm in high end fashion business 35 years, this wasn't acceptable.

Thumbnail of user judyy22
1 review
1 helpful vote
April 5th, 2018

The dress I ordered was so cheap looking! Scratchy material and fit terrible! Now I cant get my money back! DONT ORDER! Its a nightmare!

Thumbnail of user kimberlyh234
1 review
3 helpful votes
September 26th, 2018

Read reviews after ordering my dress, too late to cancel. Dress cannot be worn. The only word I can find to describe it is odd. It is a very odd dress, not like the photo of what I was supposed to get. They have not responded to my email. I guess I will be turning it into a Halloween costume somehow. $170.00 Halloween costume. Yikes.

Thumbnail of user charlener5
1 review
1 helpful vote
May 5th, 2016

Terrible experience! First of all, I was nervous when the package arrived with a return address in China. When I opened, I was so disappointed. The material was drab and flat in color. It was poorly made with big stitches in the bottom hem. The darts at the chest were uneven--one side higher than the other and the neckline crooked. Now it looks like I'll only get 50 percent of my money back plus pay shipping. Foolish mistake on my part!

Thumbnail of user almaa8
1 review
7 helpful votes
April 5th, 2017

Waste of Money! And time! Cant contact anyone! They ignore you! STAY AWAY! Its not a real website they scam

Thumbnail of user christineb278
2 reviews
2 helpful votes
June 6th, 2018

I ordered a dress for my mother in law for my wedding, it did not come close to fitting, I spent $177.98 and they offered me $5.00 refund and 20% discount. This company deliveres horrible cheap clothing.

Thumbnail of user laurad133
2 reviews
3 helpful votes
February 26th, 2017

Horrible product, prom dress was NOTHING like the photo we ordered from, when I contacted the company with photos and complaints, their solution was to offer me a 10%discount on my next order - like THAT will ever happen!

Tip for consumers:
Photo shows pic from website in top left corner, the rest are pic of the product we receiver! Might work for a Halloween costume!

Service
Value
Shipping
Returns
Quality
Thumbnail of user stewarts37
2 reviews
4 helpful votes
June 6th, 2018

Beware if your think you are ordering a nice beautiful dress YOU ARE WRONG!

Read all the reviews we seem to all have the same story

They are very hard to reach and put you on ignore quickly

Dresses are made of cheap material and a second graded can sew better REALLY!

Thumbnail of user krisk41
1 review
5 helpful votes
March 7th, 2017

I ordered a very simple dress for my wedding from a website called fabprettydressy. I took my measurements and found that one of the standard sizes on the chart matched what I needed. I ordered the dress two months before my wedding so I had time for a contingency plan if it was horrid. The dress arrived in an envelope from China with a tag labeled Izidresses. I tried the dress on and to my surprise, it fit! The bust was a little large, but I purchased a padded strapless bra to fill it in a little better. The dress had boning in the bodice and some sticky tape along the top to help it stay in place. The lace on the dress was not like the picture, it was much thinner and less expensive. The hem of the dress was sewn and did not have the scalloped edge shown in the picture. The description of the dress said it had appliques and sequins, which it did not. The dress was simply a satin under-slip with an inexpensive lace overlay. Luckily my taste was very simple and my budget was satisfied. Don't expect this site to deliver what is pictured.

Tip for consumers:
Don't purchase if you want exactly what you see.

Thumbnail of user julieb98
4 reviews
15 helpful votes
September 10th, 2015

Rest assured I am doing my utmost to have this website shut down. I have written to the Federal Trading Commission in Washington, D. C. and urged them to use their best endeavours to permanently close this firm for fraudulent trading to hundreds of innocent consumers. Alas, we failed to read the reviews and small print attached to their procedures for disgusted customers. Google you should be ashamed to give this Company a forum to sell such an horrendous product!

Thumbnail of user donnai7
1 review
1 helpful vote
April 18th, 2018

It was just horrendous to deal with this company. I ordered a clearly tea-length dress and received and over-sized gown! I am 5'5 and I would have needed 4 inch heels just to keep it a gown and not have it touch the floor. My husband is 6 ft. Tall and it would have touched the ground when measured up to him. I had to have tea-length for a wedding I was in. Communication with this company is so insane. I was not able to get a phone number and talk to a real person. All was through email. They said their "factory" has the measurements and they were right. They asked for pictures. I sent pictures. They said showed to factory and nothing they can do it was built for the right length and should have been tea-length. Just no talking to them. I think it is a Chinese company as they said the cost to send back to them internationally would be more expensive and advised I sell it on my own. In the end they refunded me $40 on a $165 purchase. Will NEVER buy from them again! Be forewarned. I didn't listen to the reviews and here I am.

Thumbnail of user maryy21
1 review
0 helpful votes
May 9th, 2016

Do not buy from this company, I was very naive to place an order. The garment is poorly made and smells. I already know what to expect from the other comments when requesting big a refund. I will file a claim with the FTC and also complain to Google. When searching, these companies always come up first in the search results Google should put a stop to this. My only alternative is dispute the charge with my credi card company as others should do.

Thumbnail of user mickeym35
1 review
5 helpful votes
October 28th, 2017

I bought a dress according to the chart on the website. When I got the dress it was way too small. It was small like a childs dress. Then they asked for pictures. I sent them then the song and dance of they used a model to make sure it fit. Also tried to make me keep it. Nobody would buy it at a resell shop. This has been a nightmare! Wrong dress all together and it cost to send it back with only 50% refund and its just been horrible!

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Thumbnail of user maggiel8
Maggie L.

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1.7
534 reviews
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