iStockPhoto

DO NOT GET A SUBSCRIPTION WITH THIS COMPANY! Unlike other companies who have great customer service and listen to you, this company is appalling. We are used to being able to end monthly subscriptions with reasonable, customer focussed companies. This company does not allow it, even with good reason or even for a fee. Do not be lured by a free trial. I can no longer afford the monthly subscription, no longer have the job I used istockphoto for, and am now I'm paying monthly for something I'm not using. When I asked them how I could cancel they said this to me "We clearly state the subscription type at sign-up and checkout before you submit your order directly above the "I Agree" button, allowing you to make an informed decision. I cannot cancel your subscription early, but I can help you upgrade your subscription" It wasn't clear. It is a subscription trap. The company does not adhere to best business practices and does not have a formal complaints procedure. When in communication via email no name is given and no named person can be dealt with. This is the worst customer service I've encountered in a long time. I would recommend thinking twice before dealing with this Canadian-based company.

This company is a complete scam. They charged me $70 for an annual fee and refuse to refund my money. Every employee I interacted with was rude, unprofessional, and completely unhelpful. They don't listen or care about your concerns and constantly speak over you when you try to explain the issue. It's clear they have no interest in their customers or resolving problems. I strongly advise against doing business with this company, and they should be reported for their unethical practices.

They took the money for the subscription. I cancelled it, but they also disabled downloads. It turns out I paid for nothing.

IStockPhoto is nothing more than a subscription scammer masquerading as a stock photo agency. Whatever you do, avoid giving them a credit card number at all costs because they'll just keep charging it no matter what customer service says.

I even tried reporting my card stolen to the bank and changing the number, but the charges kept coming through anyway. Currently trying to file a dispute with the CC company but I'm not having much luck so far.

Ridiculously overpriced, automatic payment triggered at 1 minute after trial period ends and boom, zero refunds no exceptions, even if you immediately reach out and haven't downloaded a single thing. Then when they keep that money, they also immediately block your pre-paid account from access in exchange for not charging you in the future. Zero value given, zero cares given.

Pricing and subscription details are ambiguous. The website said $70 per year but it turns out that is a per-month charge. Customer service is bottom-of--the-barrel poor, and unwilling to compromise on anything. If you cancel they will charge a $70, non-refundable "administrative fee." The images are not unique - the same or very similar images can be found through free services. My business now pays for and Adobe Stock subscription that is fantastic and 1/2 the price.

I would give no starts if I could. I signed up for a free trial, I thought. It said the first month was free. Okay, cool. That was on February 28. On March 1, I was charged. Huh? When I contacted customer service, they said they would not refund the money since I downloaded something already. During my free trial. And that I didn't cancel during my free month. I only had the trial for 2 days. I expected some kind of email reminding me of the coming end of the trial period. So their "free trial" is extremely misleading. Beware.

Very scammy, I had canceled my plan and was still deducted for the following month after. $70 btw. I then called to speak to someone and that then told me that they can cancel my membership and could not give me a refund (even though the month before I cancelled it and didn't use there services anymore after that) they then reached out through email and told me that they would be able to refund me and that my account had been canceled. So I was unable to get my money back or download any images for the month I had payed for and had money deducted from my account for. Very scammy business and their polices are laid out to milk your money as much as they can.

I have not used iStock in months - nor have I ever and I asked to cancel and they won't let me, stating that I have 9 more months that I have to continue paying on a subscription that I have never used. They won't let me talk to anyone and I told them to stop charging my credit card, but they continue to do so. What a scam.

I would also like to point out they CHARGE YOU to CANCEL a subscription that is worded so poorly. This company/site is manipulative and so not worth the "free month" that they offer. This company is a joke quite frankly, charging someone $85 to CANCEL a subscription? That's just ridiculous. If I canceled it twice I could buy brand new AirPods. I could start a new phone plan with that amount. Get a better system this is a joke. 0/10 F- 0 stars FAIL

Signed up for a test account. Did not manage to cancel the subscription and now they have me signed up for 1 year, with invoiced EVERY month. Talked to customer support, total robots, probably outsourced, so no possible way to get out. Never touch this peace of sh*** software!

Free trials, right? Serves you well. Don't even go for it.

I asked for a cancellation and a possible refund only a couple of hours after I noticed they had charged me 35€. Kudos to support, which came back quite promptly, but shielded themselves behind T&C. I didn't use my credits, I don't plan to use them, and I'm out of my money and without a proper follow-up to my complaint.

Seriously? Amateurish at best. AVOID like the plague!

Very bad way to do business! They lure you in with a free trial period, but it's only mentioned in TINY letters that you will then be billed for a yearly plan, which you can't cancel because their customer service is very impersonal. At least, if you offer a free trial, have the decency to charge by the month, so that if an error was made, or the deadline overlooked, you don't have to pay over a thousand dollars for a plan you don't even want!

Shame on me for not quitting the free trial in time, but it was a $700 lesson and do not appreciate learning. They lock you in for a year, hitting your credit card every month. If I was Getty I would be embarrassed. They are a terrible company with terrible service. Avoid them like the plague. I wish I had never met them.

Complete scam. The offer a free trial and so not communicate clearly at all about the fact you are being lured into a one year subscription to their prime (!) subscription. 700 euros down the drain, thank you very much.

Please do not start any kind of free trial with this company. They are unreasonable and a scam. I was charged $70 for a membership I did NOT agree to.

Oh my God, I can not believe they are professional liars and big scammers. However, they first show that it is based on law and the contract you agreed to. They are professional in lying. Just keep away