Don't know what happened...but they've become the weakest link. I remember playing a few hidden objects years back, on a platform that was fully attainable including its ratings. Now it's just dead space with every shown game of interest stating 'you've played the trial, please purchase!' garbage. At least Big Fish was more helpful.
I signed up for a "free" fun pass. Supposed to have free for 14 days. They immediately charged me not once but three times! They have no phone number I emailed them and they claimed I wasn't billed! After several emails I got one charge back. Still fighting to get the other two. They caused 2 overdrafts on my checking account! So I lost $50! Don't use this site
My mom had been with gamehouse.com since 2005-2006. She passed in 2008 so I downloaded all their games and really enjoy them. 2 of the games I love will not download. Customer service seemed friendly and 2 different people told me what to try (same directions). I did everything to a T and wrote back telling them that. 1/15/22 and I'm STILL forwarding my email asking for their help. I can't find this game anywhere and it was my favorite. My mom PAID for it. I think they should make this right. I'm tired of writing so I guess I'm giving up. Don't expect them to EVER make this right although it paid for.
I bought many games from GameHouse years ago and they have removed many of my favorite games. There is no contact number to reach customer support and multiple emails go unanswered. Don't give this company access to your money, they will take it and run. There are many other gaming sites out there that actually care about their customers and will allow contact and assistance to resolve any issues.
I have been a very long time member of GameHouse. I have purchased many, many games and until the last 1-2 years was very satisfied. That was BEFORE I needed to seek help with several games purchased (after buying a new larger monitor only). Their response was very terse, non informative emails that resolved nothing. Frankly put, I have wasted enough time and money and their "Fun Pass" just isn't fun anymore. Buyer beware!
Joined last Monday. Everything was fun and games for the first couple of days besides the massive amounts of pop up ads that were polluting my computer. Wednesday a scene froze up. I contacted GH and a tech sent me links for drivers. It was nothing but pop ups. Then they wanted me to pay $40 to download. Thursday things were barely running. Friday I kept getting kicked out of games with error messages. Now GH is completely shut down. I found their FB page and they have explained the site is down and they are working on problems. It's been down for 24 hours now with no other explanation. They do not contact their customers. Just leave them in limbo. Completely ripped off with no customer support. If I hadn't have thought to look on FB I would have no information to what's going on.
I wanted to reset my progress on hearts medicine - doctors oath. You have to msg support but after I sent the initial msg, it kept lagging and wouldn't open. So I contacted them via email thru their website. Literally the fastest, most responsive and helpful customer support I have ever experienced with any company. Ever. If you have a problem, they will surely fix it for you. In a polite and timely manner too!
I recently tried signing back up after a lengthy hiatus to discover several HO games I tried to download for free trial play weren't. "Game not responding" was I all received. The Support page provided links to the windows 10 compatible games and the incompatible windows 10 games. 2 HO games I wanted to play were not listed on either page. Okay, someone has been asleep at the wheel or they just don't keep their site updated.
I have been with game house for many years. This is my 2nd year as paying the annual fee for games. The first year was great. Now it seems that they have slowed down on the games. I am not happy that they do not have many games for MAC and the games they do have don't play once they are downloaded. Don't plan on renewing my membership because I am not getting anything in return.
I have been w/ GameHouse for many years. I love GameHouse. The FunPass subscription is the best way to go. I have the yearly subscription. You can get a yearly or a monthly subscription. The yearly subscription is the best deal. And it is a very good deal! You can play EVERY game in the GameHouse catalogue, as many times as you want. Whenever you want. You cannot beat that.
Also, with their "Game Credits" and "My Reward" stamps, you are able to "purchase" games for free. I have NEVER had to buy a game. And i own ALL of my favorites.
So, with GameHouse, i can open and play any game i want, whenever i want... while i sit comfortably on my sofa. And i occasionally outright BUY a game for FREE with my credits. (u even get 2 free credits when you "buy" a game with the free Credits).
I have TextTwist2 and Bejeweled2 Deluxe bought and paid for. Sudden; y both games went back to trial versions and want, me to buy them again, And they don't have a record of my email. Can't contact them. Ripoff, don't buy from this company!
Bought a game. It never worked right. Oh well, it was only $5 or so. But then the scam started. Billing my credit card $14.99 every month! Stay away from these scammer scumbags.
For almost 2 months I have been trying to buy Super TextTwist and have not been able to get it regardless of having sent email requests to Gamehouse for help. One issue is that when I try to login to buy it, I'm told that my ID and Password don't match. I reset my password and then try to login and get the same message. Next, when I click on the link shown when I open the game, it takes my nowhere. Tech support says to paste the address into a browser, so tried that with Chrome, IE and Firefox and still don't get anywhere because of the login problem.
I subscribed to them, but cancelled a few days later because I could not log in to the site. Their "frequently asked questions" explain it was because of a recent customer database update and all I had to do was re-register. Well, I didn't, because who's to say that it would work that time, and then they can double-charge you. Plus, how many websites do you hear having trouble allowing people to log-in? So I cancelled. Well, I got charged $21, even though I had a cancellation confirmation. I called them again, and they told me it was never cancelled. I looked at the Better Business Bureau and they have numerous complaints filed against them, including a lawsuit with Washington State's attorney general's office! They are fraud!
I bought Chuzzle Deluxe, but it would never load. I tried everything their Customer Support suggested, but it still wouldn't load. Finally, I requested a refund, which they promised I would get - but I have NOT GOTTEN IT! They now won't even respond to my e-mails! Don't do business with them!
To update, after this review (and a few others), I did get my refund. I still won't do business with them.
I was a member of Real Arcade which then became Gamehouse. I'm still a member and it's been 8 years since I joined Real Arcade. I have honestly never had any problem with their site or their games. I download a minimum of 2 games a month. A handful of times I've had issues with games not opening or closing early - but it's always ended up being another program interfering and not a Gamehouse problem. I have never had a problem using my tickets for free games, and you earn additional coins just by playing that you can use to buy additional free games! I orginally joined to casually game - in in the last few years my son has become an active player of their games. And he loves the variety of the games and it have become an activity we enjoy doing together. I would highly recommend the site to people looking for a place to get an amazing spectrum of games.
REFUSED REFUND!
Stay away from this disgusting money chewing site. None of the games work properly and when you contact support asking to be refunded for the games you cannot play they full on ignore you. I sent over 40 emails regarding being refunded for the games I had paid for and nobody replied to a single email. Disgraced seeings as I'm a single mum with no money and I've just had nearly 40 pound robbed from me for my sons games he couldn't play. My advice? Don't bother! And warn people why your here!
I purchased a game that won't open. After trying all the suggestions on the Help page to no avail, I emailed my issue. I received a pat/scripted response sending me to the Help page (I mentioned in my email that I already tried everything). In addition, the suggestions were for Windows and I indicated in my email that I have a Mac. They also suggested calling or using live chat without providing a telephone number or where to find live chat, however, nowhere on the webpage can I find either. VERY poor customer service.
Beware of Gamehouse - This Website will automatically start deductions to your credit card for fun tickets and then refuse to let you redeem them. The tickets are supposed to be good for life, but when I tried to redeem two tickets they had charged to my credit card they would not honor them. I called and got the usual BS run-around and was even offered the phone number for their legal department, but I don't speak Begali. All I wanted to do was redeem the two tickets they charged to my credit card without my permission. I was told that was impossibile. What a website. BEWARE!
PLEASE DONT WASTE YOUR TIME WITH THESE PEOPLE! Let me be the lesson learned. I purchased 26 games many years ago... none of them will work now... NONE!
GameHouse has a rating of 1.7 stars from 29 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GameHouse most frequently mention and customer support. GameHouse ranks 764th among Games sites.