GameHouseReviews 29

CUSTOMER SUPPORT DOES NOT EXISTS. THEY WANT TO SEND YOU TO A SITE YOU HAVE TO PAY FOR TECH SUPPORT. THIS COMPANY IS A RIP OFF STAY AWAY DISHONEST. 6 pages of games! My Profile
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My mom had been with gamehouse.com since 2005-2006. She passed in 2008 so I downloaded all their games and really enjoy them. 2 of the games I love will not download. Customer service seemed friendly and 2 different people told me what to try (same directions). I did everything to a T and wrote back telling them that. 1/15/22 and I'm STILL forwarding my email asking for their help. I can't find this game anywhere and it was my favorite. My mom PAID for it. I think they should make this right. I'm tired of writing so I guess I'm giving up. Don't expect them to EVER make this right although it paid for.

Don't know what happened...but they've become the weakest link. I remember playing a few hidden objects years back, on a platform that was fully attainable including its ratings. Now it's just dead space with every shown game of interest stating 'you've played the trial, please purchase!' garbage. At least Big Fish was more helpful.

I have been w/ GameHouse for many years. I love GameHouse. The FunPass subscription is the best way to go. I have the yearly subscription. You can get a yearly or a monthly subscription. The yearly subscription is the best deal. And it is a very good deal! You can play EVERY game in the GameHouse catalogue, as many times as you want. Whenever you want. You cannot beat that.
Also, with their "Game Credits" and "My Reward" stamps, you are able to "purchase" games for free. I have NEVER had to buy a game. And i own ALL of my favorites.
So, with GameHouse, i can open and play any game i want, whenever i want... while i sit comfortably on my sofa. And i occasionally outright BUY a game for FREE with my credits. (u even get 2 free credits when you "buy" a game with the free Credits).

Joined last Monday. Everything was fun and games for the first couple of days besides the massive amounts of pop up ads that were polluting my computer. Wednesday a scene froze up. I contacted GH and a tech sent me links for drivers. It was nothing but pop ups. Then they wanted me to pay $40 to download. Thursday things were barely running. Friday I kept getting kicked out of games with error messages. Now GH is completely shut down. I found their FB page and they have explained the site is down and they are working on problems. It's been down for 24 hours now with no other explanation. They do not contact their customers. Just leave them in limbo. Completely ripped off with no customer support. If I hadn't have thought to look on FB I would have no information to what's going on.

Years ago I joined Gamehouse/Real Network. I purchased about 150 pc games from them over the years, most at 15.00 to 20.00 each. Originally they would send me the download link and activation key in my confirmation email.

Then along the way they changed how they did things, and developed a 'game manager' so when we purchased a game it automatically downloaded, installed and activated. This worked ok as well, until they shut down for a month and revamped their systems 2 years ago, and removed dozens of games from their website.

When they did this, I lost access to over 40 games I had bought and paid for. Their answer - they only guarantee access for 2 years. I have the installation files for many of my games, so I asked them to send me my activation keys, after all I had paid for these. Nope, they refused. They did send me a bunch of codes for free games that were useless to me since all the games they were developing were meant for windows 8 and I run XP, so they wouldn't work.

I insisted I wanted my keys, and in response, they cancelled all the codes they sent me and refuse to send me my keys. So there I sit. As long as this pc holds up I can play the games I bought, but if this pc dies, I am screwed. I lose a whole whack of games.

They have multiple law suits against them for overcharging their customers etc, so it isn't just me. Gaming isn't the only thing Real Networks is into. Needless to say I don't belong to their site anymore, and I don't buy games from them now either. Their customer service department is located in India and most times these people can't even understand what you are asking them let alone be able to solve problems.

I now belong to and buy from Big Fish Games, who have fantastic customer service and make any game you buy from them available for life. No losing them because they decide to delete games from their servers. So any new gamers who are looking to buy pc games online, Stay Away From Gamehouse. Do yourself a huge favour and deal with Big Fish instead. Games are cheaper, lots of freebies, and you won't be disappointed.

I recently had a boot problem with my computer. I guess that's what you call it. I turned it on and got a black screen, no desktop. I took it into a computer repair shop and they called the next day and told me the computer was fine, but it had around 300 adware in it probably from downloading games. They removed them with AdwCleaner and everything was fine. When I got the computer home I noticed when I tried to launch a GH game from a desktop icon I got the trial / own this game unlock popup on all of them?!. I logged in and got nothing. I went to the game website and logged in and retried, nothing. I decided to try uninstalling and downloading a game. I couldn't download from the My Games list. This is nuts! I decided to go to the game page and download the trial. That worked. When the popup came up I entered the log in info and the game unlocked. I also noticed at the top of the popup some statement about Trimedia. Trimedia is adware! I used AdwCleaner and it found 1 piece of adware, Trimedia. After, I went back to the desktop icon and again had to unlock the game again. So what this amounts to is you have to accept adware if you want to play GH games. I can still launch my BigFish, Shockwave and Amazon games. There might have been adware installed when downloading from these companies but you don't have to keep it.

For almost 2 months I have been trying to buy Super TextTwist and have not been able to get it regardless of having sent email requests to Gamehouse for help. One issue is that when I try to login to buy it, I'm told that my ID and Password don't match. I reset my password and then try to login and get the same message. Next, when I click on the link shown when I open the game, it takes my nowhere. Tech support says to paste the address into a browser, so tried that with Chrome, IE and Firefox and still don't get anywhere because of the login problem.