FlowerAura has a rating of 2.4 stars from 1,112 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FlowerAura most frequently mention customer care, next day, and order anything problems. FlowerAura ranks 228th among Flower Delivery sites.
This is the first time I've ordered something like this. So I got a little scared about the quality of the product. But it's really impressive. And the service team is also very supportive especially the guy named Ruby Singh helped me with my order. Thank you flower aura. Keep rocking
Before I was confirming the order I was asked if I wanted to double the number of rose from 10 to 20 PCs and I agreed. I just checked after the receipt r received the roses and it is half the quantity. This company is cheating customers as they think not all will complain.
Substandard quality plant! While ordering, in pictures, plants look all good but when you received plant it is worst! Quality is worse than road side nursery's plant. In the price range one can get way better and fresh plant from local nursery. One should not order from floweraura if its for special occasions
Products used:
Flower
Before I was confirming the order I was asked if I wanted to double the number of rose from 10 to 20 PCs and I agreed. I just checked after the receipt r received the roses and it is half the quantity. This company is cheating customers as they think not all will complain.
Tip for consumers:
This kind of cheating from overseas customers is ridiculous and such companies think that they can get away from such petty money making techniques
Products used:
Mothers Day gift of flower and cake
I placed this order on 12th to be delivered on 14th between 6-15 hrs and order was per the image below
We didnt receive as per the order with respect to timing of the order
In your tracking portal it mentioned as delivered as below which is 10.50 p m
But it got delivered only that they left it in front of the door and a message, i had wanted to give a surprise to my wife which was disaster due to untimely delivery (00.30 hr 15th early morning), also it wasn't delivered in full, chocolate was missing and all flowers falling apart (only 2 chocolate and not a box as mentioned in the initial order)
You didnt provide any good customer experience
When i requested explanation this was the email i got from them
Ruchi Srivastava (FA Gifts Pvt Limited)
Feb 15,2024, 2:18 PM GMT+5:30
Dear Customer,
Greetings of the day!
Any inconvenience caused is regretted.We would like to inform you that your order has been delivered successfully.
Looking forward to a long-lasting relationship with you.
Warm Regards,
Ruchi
Team Floweraura
Products used:
flower
Dear Mohan,
We are really sorry for the inconvenience caused. However, we have your details and our team will get back to you shortly.
Regards,
Team Floweraura.
The flowers I ordered were not delivered. They said the address was not correct, which was not true. They were unwilling to deliver them again, nor doing a refund or any other help for me to deliver this gift.
Products used:
I didn't receive the receive I ordered
Dear Customer,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on a priority basis.
Regards
Floweraura Team
I ordered a Rakhi on 17 Aug that is to be delivered in London by 21 Aug as per floweraura. But the Rakhi was delivered on 1 Sep. Their Customer executive promised that Rakhi will be delivered before 31 Aug. I called them many times about the problem but they did nothing. They wasted my time and energy. In future I will never order anything from Floweraura. Very bad service. As it was compulsory to give rating so I gave 1 star otherwise I would have given 0 star.
Dear Devina,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your details at wecare@floweraura.com so that we can resolve this on a priority basis.
Regards
Floweraura Team
This is my second time with an online purchase from flower aura.com and my questions were answered very confidently.
Hi Ranjit,
Thank you for your kind words. We're glad we could make your celebration special. Looking forward to a long lasting relation with you.
Warm Regards
Team FlowerAura
This is the first time I've ordered something like this. So I got a little scared about the quality of the product. But it's really impressive. And the service team is also very supportive especially the guy named Ruby Singh helped me with my order. Thank you flower aura. Keep rocking
Tip for consumers:
It's very impressive..
Products used:
Cakes
Hey Sravani,
Thank you for sharing your feedback. We are glad that you had a good experience with us. Reviews like these are highly motivating for the team.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura
Had ordered cakes and flowers for my nephews birthday. Time slot for delivery was 3:00 PM- 6:00 PM. When order didn't reach on time. I tried to contact them on phone. It doesn't ring at all. Children were waiting to cut cake so i decided to buy from local shop. Customer care refused to cancel order and told me to wait 1 hour. Very unreliable and very bad customer service. After a lot of chat in WhatsApp customer care said delivery was delayed due to rains. I send a picture showing no rains since last one hour. Also they asked porter to deliver the cake at 6:15 PM but we're lying that it was on way. All evidence is in below pictures of WhatsApp conversation
Tip for consumers:
Beware. Don’t use. Look up google reviews and see for yourself how many one star rating
Products used:
No product delivered
Hi Saswat,
We are unhappy with the ways things happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon. We will reach out your registered email ID/ phone number
Regards
Floweraura Team.
The customer support is very good. Found e-gifts over priced. The real flowers section was interesting for me.
Hi Sonia,
We would like to sincerely thank you for your feedback.
Looking forward to serve you again soon:)
Cheers! Team Floweraura
This site is fraud i ordered rakhi from this site and it was supposed to delivered on 30th jul. But when i called them up for confirmation of my delivery then they said it cant be delivered in that area.so choose exprwas rakhi then we will deliver and in express rakhi cost of rakhi was 4 times. Even they did not reply on my email. They are chor.
Hi Smriti,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on priority basis.
Thanks.
Delivery best product and promise to deliver timely and there is a good and prompt response by chat support as well
Hi Piyush,
We are happy to read your review. We will do our very best to continue to not only meet, but exceed your expectations.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura
I received the incomplete item I had paid for and received help via chat, where Goving was very helpful.
Dear Priyanka,
We truly appreciate you sharing your feedback. We are equally saddened and extremely upset about the incomplete delivery and in turn your celebration was hampered.
We sincerely apologize for the same and would like to take corrective action so an incident like this is not repeated.
No timely delivery; absolutely waste of Money; And when requested for refund no proper response from customer care and not refunded.
Products used:
Clock and a boquet to gift on anniversary
Dear Umamaheswari,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your details at wecare@floweraura.com so that we can resolve this on a priority basis.
Regards
Floweraura Team
Very pathetic, very poor. Can't rely on them. They provide no clear information on the status. Please listen to your customers.
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on priority basis.
Products are good but need to improve the service. Overall experience is satisfactory. Don't go for fixed slot since anyway that would be missed and the refund will happen later
Hi Divya,
We are unhappy with the ways things happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon. We will reach out your registered email ID/ phone number.
Thanks,
Floweraura Team
The Order was for 12 Orchids. But received only 10 & arrangement of flowers very poor. Felt cheated.
We are unhappy with the ways things happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon. We will reach out your registered email ID/ phone number.
We are unhappy with the ways things happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon. We will reach out your registered email ID/ phone number.
I have ordered some gifts from them. At first they don't delivered it on time. Then secondly forcefully they are not even refunding my money back to my account. Unprofessionalism is on peak. After that when I am trying to connect with them on phone they are not picking up my call.
Hi Shivani,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order detais at wecare@floweraura.com and we will arrange a call at the earliest and try to understand better as what went wrong. Please be assured that you will be assisted on your issue.
Thanks,
Floweraura Team
I had ordered flowers for my wife for Valentine's day. The whole day went by only on trying to contact the customer care and following up with regards to the status of my order. The customer care number was busy the entire day and the live chat option is useless cause first you number in the waiting queue is probably quite far and then the person on the chat does not reply.
They delivered the flowers the next day. The bouquet quality was also very mediocre. They are a bunch of fools who do not understand the importance of a special occasion so better buy flowers from the florist directly and save yourself from all the hassle.
The flowers were tied up so clumsily. The bunch looked horrible.
The cake was decorated as if the fruits were thrown over the cake. Who puts fruits which get oxidised on a cake?
Disappointed and ashamed at ordering from you.
Dear Customer,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your details at wecare@floweraura.com so that we can resolve this on a priority basis.
Regards
Floweraura Team
Exceptionally poor service. On March 9th, I purchased a bouquet for my fiancée, but she never received it. I received a message from the staff stating that it had been delivered. I've been emailing them about my problem since that day, but the team keeps answering, claiming it's been delivered. I've requested a refund several times, but they keep denying it. If I had the option to give a negative star, I would give them a negative 5 star.
I would never recommend doing business with Floweraura to anyone.
Dear Customer,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on a priority basis.
Regards
Floweraura Team
Very unprofessional, see the photos to see the reality. How lazy can they be - hand written print with a celo tape!. They sent me a wrong order and neither did they replace it with the right photo and nor are they responding to emails. Don't even try calling them, because nobody ever picks up. Today is my moms birthday and they have ruined my Planned surprise.
Never order from FlowerAura.
Order #*******
Hi Ayesha,
We are apologetic for the discomfort caused. We are unhappy with the ways things happened. Our team is already in touch with you for arranging the replacement.
Thanks.
I ordered a Birthday Cake.
Floweraura continue to change the delivery time and i have to follow up on delivery as floweraura is least bothered once you have paid.
Order was supposed to be delivered between 11 am to 1 pm but till 7:30 pm it is not delivered.
All my surprise has gone for a toss and purpose of giving is lost.
By the time they delivery (Not sure by when) person has already left home for his evening bash.
Dear Customer,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on a priority basis.
Regards
Floweraura Team
I brought strawberry walnut. That was so delicious and their cost was also very low. As well as on time delivery.
Hey Ritu,
Thank you for sharing your feedback. We are glad that you had a good experience with us. Reviews like these are highly motivating for the team.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura
The support people are unresponsive and very rude, they do not solve any issues and just divert the issue on the customers. Do not use their service, you will get a bad quality substandard product and will be cheated by them.
Dear Customer,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on priority basis as we are unable to find out any served order details.
Thanks,
FlowerAura
First of all i really appreciate and impressed with Abhishek he handled properly my query and provide me resolution very fast and then i thanks for quality of the product cake was really awesome and mouth watering
Tip for consumers:
Very gud site
Products used:
No
Dear Moni,
Thank you for sharing your feedback. We are glad that you had a good experience with us. Reviews like these are highly motivating for the team.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura
FlowerAura: Best renowned name for online flower delivery services here in India. Buy & send flowers, cakes, chocolate bouquet & Valentine gifts across India. Avail Same day delivery of Flowers & Cakes in your city Now!
Dear Customer,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on a priority basis.
Regards
Floweraura Team