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FabricWholesaleDirect has a rating of 4.1 stars from 74 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabricWholesaleDirect most frequently mention customer service. FabricWholesaleDirect ranks 39th among Fabric sites.
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I bought sheer material last year for drapes-excellent quality and much less expensive than the brick and mortar stores. I just purchased 10 yards for my daughter's wedding gown. It is gorgeous. I had some questions which I emailed and they got right back to me. Also material comes in a bag but for 15.00 they will put it on a roll, which was perfect.
I have been a customer of FWD for 4 years. I use hundreds of yards of velvet in my designs. They used to have a wonderful quality velvet but now it's cheap, nasty and feels inexpensive. My last few orders all had fabric with damage on the velvet. Sorry FWD but you lost me as a customer!
I bought sheer material last year for drapes-excellent quality and much less expensive than the brick and mortar stores. I just purchased 10 yards for my daughter's wedding gown. It is gorgeous. I had some questions which I emailed and they got right back to me.
Also material comes in a bag but for 15.00 they will put it on a roll, which was perfect.
Tip for consumers:
They do offer free shipping if over a certain amount
Products used:
Fabric
Recently bought fabric to cover an antique chair seat and bench. Great fabric. See photo. Fast shipping service!
Products used:
Fabric
The fabric quality was excellent and exactly what I needed. I went to FWD because this other site I'd ordered from has still not even shipped my order, despite having confirmed order in early January. FWB confirmed order and shipped within a 2-day timeframe. My fabric arrived in less than a week, well within their advertised timeframe of "7-10 days."
Fabric is easy to work with and seems to last outside for years. I have used it for a lot of boat covers and patio furniture.
Products used:
Waterproof canvas for boat covers.
My cloth dining chairs (from my great grandma) were getting demolished by a toddler, so I reupholstered them with some vinyl from Wholesale Direct and I love how they turned out! It's good quality stuff for a great price.
This wholesale store has great products, an easy to handle website, and very fast shipping. I purchased jersey stretchy fabric and it was so soft!
Tip for consumers:
Definitely recommend
Products used:
Jersey fabric
I'm so impressed with Fabric Wholesale Direct. The prices, the customer service, the selection, the website (which has taught me so much) New to sewing so just learning fabrics. I love the white glove demos! That is so helpful! I can't even go into a brick and mortar fabric store anymore because I'm shocked at the prices. FWD is so easy. You can find what you're looking for in no time. I love that, no roaming around the fabric store and waiting 20 deep to get fabric cut.
Tip for consumers:
Open your package right away. I think there is a 30 day return policy.
Products used:
Ottertex, spandex, cottons
I've had a great experience ordering from fabric wholesale direct so far. They're easy to order swatches from, have fast shipping, and the quality of fabric you receive is the same as what you receive on their swatches. Definitely recommend then to other sewers!
Tip for consumers:
Order swatches before the actual fabric when trying to match color. The color may vary some from the website versus what you receive.
Products used:
Microsuede and cotton
Started dealing with this company a few months ago. Shipping was delayed by the COVID-19 shutdowns. Understandable. The problems I have with them have to do with last minute partial order cancellation. I would order two yards of a fabric and I would get half of what I ordered. Instead of contacting me to see if I still wanted it, they would ship as is. Now I have a yard of a fabric when I need two. Overfilled orders are a problem. I purchased two scrap boxes from them. Not bad but takes 45-60 business days to get them. I recently tried to order a third 20 lb scrap box and the cost went from 49.99 to 79.99 overnight! So not worth it for a random assortment of ends and returns that cannot be returned. I will not be purchasing from them again. Customer service is quick, but snotty and full of attitude.
Tip for consumers:
My review for this company previously posted is being updated. The company rep got in touch with me to offer a "re-do order". I am taking them up on this! I am really impressed that they would take the time to contact me to make things right after my not so good experience. I am excited to be dealing with them again because I adore their scrap boxes!
Products used:
Fabric
I love this website and I love their customer service. I have placed a couple of different orders and Teresa by far has been the most helpful rep ever! I am so grateful to have found a website that has amazing product along with phenomenal customer service.
Colors used: zigzag micro sequin- nude
Jersey knit- misty gold
Tip for consumers:
Order a swatch before placing a large order. The colors are a little diff in person
Products used:
Nude zig zag sequence fabric and misty gold Jersey knit fabric
I am in love with this fabric and all of the other fabrics! I can't wait to start my next project! I recommend this website!
Tip for consumers:
This website is very helpful and I don’t have questions.
Products used:
Dress
I always Love the fabrics I order. Sometimes I'm surprised by the pattern. It is better and more beautiful than the pictures. I Love shopping this site.
This is my favorite place to get fabric, when I order a sample they come quick so I can make my fabric choice.
Products used:
Fabric
Every time I have used the web site it has worked perfectly! You can not ask for any more out of a company! The delivery was about 5 days early!
Tip for consumers:
Nothing
Products used:
Canvas
I love the variety of colors and texture of the Ottertex WPC! Thank you for quick delivery and awesome customer service!
Products used:
WPC
It can be difficult to find quality fabric at a decent price point where I live, and FWD came in very handy with my budget. They have lots of fabrics and colors to choose from along with many reviews with pictures that allow me to see what the fabric would truly look like when I purchase.
Ordered some fabric samples from them that seems to have been lost in the mail. Contacted customer service and was helped very quickly and samples were resent. Very happy with this interaction.
Products used:
Samples
I order a lot of fabric for making quilt blocks. I've always been totally pleased with the quality of the fabric. The frosting on the cake is that the company itself has wonderful customer service and their reps are pleasant to work with. Very pleased with the shipping times and options as well.
Products used:
Fabric
I ordered my fabric on April 12 20 it still haven't arrived to me here in Ga... I know Covid 19 slowed things down a bit but come on A MONTH... no email no calls no nothing from them... I even put in notes that I needed it very soon... i wanted to have my wedding veil made from this... that won't happen now i wasted my money and time... it was my 1st experience with this company... NEVER AGAIN
Hello Keandra!
We sincerely apologize for the experience you had with our company. We saw from our investigation that your order was delayed due to the sudden demand for facemask fabrics due to Covid-19.
During this period, we prioritized orders from front-line workers such as doctors, nurses, and hospitals in order to do our very best to help curb the spread. I've attached a link below to the Newsday article that featured Fabric Wholesale Direct's work during this time.
https://www.newsday.com/business/coronavirus/tax-ppe-protective-covid-1.44993478
Unfortunately, as a result of these efforts, some orders were delayed for longer than expected. However, now that we have gotten further from the initial outbreak, Fabric Wholesale Direct has returned to its normal delivery times of 7-10 business days for all orders.
As for the lack of response from our customer service team, this is absolutely NOT the standard for our company. We pride ourselves on servicing customers with the utmost care, respect, and timeliness. We've since added additional customer service reps to improve our response times to no more than 24 hours.
We are extremely apologetic that your order was delayed during this time and that our customer service team didn't meet these standards. We would love to make this right by you.
Please reach out to us via email at support@fabricwholesaledirect.com or by phone at (315) 864-6072 so that we may find a satisfiable solution.
I look forward to hearing back from you soon!
Best,
Mike
Loved the fabric that I received! The questions that I had about fabric choices were handled professionally and information was accurate. Will definitely use again!
Products used:
Nylon ripstop
Every order is given top priority. Communication when the order ships and went received is always on time!
The quality of the fabric and quick delivery more than exceeded my expectations. The ordered was delivered in less than a week.
Products used:
Fabric
FWD, in my experience is an outstanding legitimate company. I highly recommend them for any fabric needs.
Upon delivering the ten yard fabric that I ordered they sent me an email giving me the fedex tracking number. Outstanding service!
Tip for consumers:
I am satisfied with the service.
Products used:
Ten yard Damask Jacquard Gold floral
Our cat developed a peeing problem, so rather than buying all new furniture, we decided to cover our existing couch and chair with waterproof fabric. Stumbling on Fabric Wholesale Direct, I was pleased to see that they had videos and explanations of the fabrics, showing how the materials responded to water, crushing, etc. Ordering samples was easy and they arrived with extra fabric information on them (density, etc.) After testing them ourselves, we ordered several yards to make custom couch covers. I haven't sewn the fabric yet, but the fabric reviews also stated that a consumer machine can sew this fabric - no industrial machine needed. I appreciate that! Once these covers are done, we will definitely be buying more fabric to redo the couches downstairs as well. Looking forward to ordering from them again. The process was quick and easy!
Tip for consumers:
Always order samples if you are doing something important. Your device's monitor might show a different color than what the fabric actually is.
Products used:
Sewing kit, waterproof canvas, tote bag
Gain trust and grow your business with customer reviews.
The best selection of online fabrics offering velvet, lace, cotton, polyester, silk, chiffon, satin, tulle and more. Plenty of fabric all at the lowest price.
Hi Wendy O.!
We are incredibly grateful that you allowed us to make up for your previous experience at our company. Please do not hesitate to reach out to us directly for any future inquiries.
We are also happy to hear that you will be giving us a second chance because we care for our customers and their experiences and our hope is to make you a long-term supporter!
Please feel free to reach out to me directly if you have any future questions or concerns! You may contact me at natalie@fabricwholesaledirect.com or call (315) 864-6072 and ask for Natalie. Have a great day!