Always top notch customer service from this company.. (in 133 reviews)
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Neither the invoice nor the return policy indicates/indicated that a return authorization was necessary. Yet the business asserts it does/did. ANYTHING your order from this business be certain of what you order, meaning proper sizes, etc. They are disreputable and will not honor any returns and just looking to sell. I strongly recommend using AresWear for any apparel purchases. They also, like EpicSports, have the mfr ship straight to the customer but, unlike Epic, are transparent and specify their policy and work with their customers to ensure any returns are effective.
I bought 24 hats from Epic Sports and they gave me an estimated shipping date. They didn't provide any updates on when the hats were going to be shipped or arrive. The day that I needed them came, and the hats still hadn't been delivered. I called them to cancel my order and get a refund, however nobody answered the phone. When I finally got ahold of them they told me that they wouldn't pay for the return postage, and that 10% of my refund would be going towards a restock fee. This is the worst customer service I have seen in a long time.
Chances are good that I won't order a bunch of items at one time unless I'm totally familiar with the manufacturer. Picked out about 6 things from 3 different makers. 2 fit. 4 did not although all labeled as being the same size. Could only return 3 of the 4 as one item was a manufacturer close out (no returns). Sizes varied widely. Restocking fee took some more cash from me. Customer Service folks were WONDERFUL in helping me. Can't say enough about them!
Epic Sports is my new go to site! They offer a large variety of products that have great quality for a great price! The shipping times are fast and they also have excellent customer service. I have recommended Epic Sports to our cheer gym to buy from!
7 Questions & Answers
my name is Lake Nichoalds and I only have a confirmation email page printed out that said it may take 10 days to process and that the check needed to be there by april 22