Plymouth, MN 55441, United States
I sent a request for a refund and customer service was polite, quick, and most of all- EFFECTIVE. These people are professional and did not hide anything from their customers. Thank you!
Deal Dash is a penny auction site meaning you bid on items up for auction one penny at a time. However , even though each bid you place only raises the final auction price by a penny does not mean that you are only losing a penny each time you bid. Bids must be purchased ahead of time in order to partake in any auctions. And while they are penny bids they cost more when you purchase them, in the area of .15 cents a piece. Sometimes that number changes give or take a little, but it's usually in that ballpark. The winner of the auction is the person who placed the last bid just before the clock runs down to zero. However the clock only runs out if everyone else quits and you were the only one left bidding. It's not like a typical auction where if there's ten minutes left it ends in 10 minutes with the highest bid. Instead here, the last 5 Seconds of the auction continues to repeat itself every single time someone jumps in and places a bid. In other words, every time someone places a bid the clock goes back up to 5 seconds again. This could potentially go on for hours and it does. So you see at $0.15 per bid this can get very expensive. Also should you win you now also must pay the final price that the auction went up to. On DealDash they auction off more high-class items which can become expensive at checking out even after you have already won as well.so if the auction goes on one penny at a time for hours and hours and when the clock finally does hit zero, if the item price is up to $115.00, then the winner must also pay that amount as well, on top of all his buds placed which he does not get back. Now in all fairness they also offer many specials like half off final value price, or even free checkout days, they have bid sales, and they even offer chances for you to gain free bids by sending in photos of you with one of your wins, or by bidding a certain number of times. They have levels and evert I me you gain a level up you get free bids. And when they do free bids that give you a very generous portion. Not like some sites where you get 10 that you can get anywhere from 100 to 500 free bids just for leveling up. of course as you get further along of course as you get further along in the game it takes longer and longer to level up . But that is to be expected in any game . They also include a few other Fair things that some Penny auction sites don't like once the item hits $5 no new bidders can enter. There are caps on how many times you can win the same item so it's not the same person winning every time. And that's sort of helps. But you do have your people who are willing to pay way more than retail value just to be the "winner" and that is where the whole thing gets crazy. they are not looking for a deal they're looking for sport and it kind of makes the whole thing lame. You'll see certain people's names and just leave the auction room. Eventually they start to win everything for cheap because nobody wants to bet against them because they know they will not stop. They will pay $200 for anow item with a brand new retail value of $50 if they just go buy it at the store , just in order to be the "winner". Unfortunately it can become very aggressive and I mean very aggressive with certain players and it becomes easy to get caught up in . I don't know if they will ever be able to do anything about people like that or if they even want to seeing as they are probably valued customers from their angle. At any rate I want to mention that DealDash customer service is out of this world. They are hands down the best customer support team in all of Penny auction. They definitely possessed the old-fashioned attitude when it comes to placing tremendous value on their customers, and thats all customers no matter how much you spend. It seems so many modern day businesses have lost that aspect somewhere along the way. So when you come across service like that it is always a breath of fresh air. So to recap The site can be very very fun too. Almost to the point that it's addicting . Of all the penny auction sites this one offers the most opportunity for you to use some strategy. Most others I have tried, the way they have things set up , it is zero strategy and all luck and how much you spend. Here's one example DealDash when bidding on an item we'll show you what that item went for the last five times it was up for auction. So if it trended around $50 every time then you know if it's only at $5 now you may be in it for the Long Haul and it may be best to wait and come back later. Not been on another site that offers this kind of information so it can be used to a players advantage. Stuff like that is what I mean by strategy versus all 100 percent luck. So guys if you use it recreationally every now and then for fun Deal Dash can be extremely entertaining. Just don't get caught up in the hoopla of winning something at any cost because trust me it it will add up on you before you know what hit you . so play careful. And have fun. I haven't read the other reviews on DealDash here but I would not consider it a scam at all, as they lay everything out for you right on the site. it's all explained in the how to start section, there's a tips and tricks section, a help section , a how it works section , a winner section , a dashboard section, and they give you every detail explaining the process from start to finish. so if you should find that you feel its a scam, you do not have to indulge in it. That simple. I personally consider a scam to be something in which includes some type of deceit and that' not going on here. You just have to read things through before whipping out your credit card. But that holds true for any online site in my opinion. Well that's all I got thanks.
Contacted customer service and had an agent online in under 30 seconds.This was the quickest response that I have ever had when chatting with an agent online. The agent was nice and was able to take care of the problem. She ensured me that everything was done and invited me to check back with her whenever needed
Cheaters use devices to know when you have run out of bids...be it in house or others bidding. Most high ticket items are falsely advertised and you may never receive them at all. You may spend $400 in bids just to pay $80 for a 50 inch flat screen TV just to use as an example (commercials).
As, the other bidders bidding along with you so that the TV is paid for several times over (in the thousands) just to receive a lower quality if you receive the TV at all!!! It is being shipped from overseas anyway so it also may take a month or longer to receive. But You WILL receive $30 in food gift cards quickly. Forget about winning great deals after you get them.
You will not understand why someone will pay $140 for a $30 gift card. The old time bidders know how to beat the system using bid packs. So they are not paying that much for it at all! You will notice "others" bots whatever... stop bidding when you stop then 1 person wins...interesting isn't it?
New bidders pay 100's of times over in bids. Because they don't know it is a scam yet! The owner(s) of this company are genius and I highly doubt they are American as the quality of products and product selection stinks. Like over processed "from China" cheap goods. I am sure they are billionaires. The auctions never end they go on for hours so they get as much money as possible unlike Tophatter a few min tops and not more than $20 typically a lot less. People lose 100s on DEALDASH
I have enjoyed the site and all my wins very much but recently got a slightly damaged item. They contacted me back within an hour and offered to replace the item, which wasn't necessary, as well as gave me some free bids to compensate for the inconvienience.
DealDash can be fun if you're either rich or bidding on small-dollar items. And they have $3.00 and $5.00 no jumper limits on items. But the developers need to do something about keeping people from jumping into an auction after 3 or 4 people have legitmately used either Bid Buddies or their eyeballs to tract and bid on an auction for hours or even days. Of course, it should pay off for someone to religiously watch an item and get into the auction when it's down to a couple of people but, if those 2 or 3 folks have been bidding on an item for a long time and invested time and bids (read "money") into it, it's just not right for someone to pop in there at the last minute and win the item. I've gotten so tired of this happening that I'm not using the site anymore. It is too disappointing and frustrating.
I think it is a rip off. do not waste you money. I think they have fake bidding set up. Just my opinion but I fell for it for awhile until I figured out I wasnt getting anything cheap just a few $5 or $10 dollar gift cards.
AMAZING!! I sent an inquiry about a shipping date for a large win. I expected a canned response. Instead, I received an almost immediate personalized and professional response.
In addition, I received an unsolicited response when shipping was updated! I didn't even have to ask!!
Too bad they don't handle customer service for other companies. Consumers would be much happier!
I made a mistake while using the DealDash App on my phone and placed an order for a huge amount of bids. Deal dash customer support has helped me out very quickly and fixed everything, Vladimir
I have purchased Jewelry,an anklet,and a tennis bracelet,love them.Gold anklet with a butterfly charm,I love the quality
Tip for consumers: Bid wisely,only one item at a time,pick something you need or want.
Refunded on a careless mistake that I made earlier when I was joining Deal dash this morning I didn't take the time and make sure what I was doing was correct human error. I notify the correct people and receive a very nice and happy response in very appreciative time
Like all other auctions the big spenders hit the smaller auctions forcing everyone to but the product while they make free bids off them plus the product in the end. It becomes more of a disappointment as opposed to a entertainment of a savings. Go to ebay-Amazon you will find deal dash products and dealers. How do you compete with them. You don't---You just buy at retail.
Anytime there is a glitch in the system whether it is on my end or DealDash, these professionals are on top of it within minutes. I'm very impressed and that doesn't happen very often.
Customer Questions & Answers
Hi Beatriz, I want to start this conversation by inviting you to read our Audit Conducted by Ernst & Young: https://dealdash.files.wordpress.com/2014/12/dealdash_ey_audit.pdf Fair & Honest is a symbolic capture of DealDash's core values, and these certainly start and end with our commitment to being humanistic. I would love to show this to you,how can we help? Please let me know. Adrian Community Manager
Thats a hard question to answer, because it depends on the article, and its value. I will say I have won some great Articles, and lost many, maby more. the more valuable the article the harder to win. Personally, I gave up on Deal Dash due to the BID STOMPING and Jumpers and the gready nature of some bidders, who stockpile bids. Also, even though Deal Dash supposedly has means to catch Buddy Bidding, I myself have caught at least 4 people doing buddy bidding, reported it, and nothing was ever done about it. Finally I no longer play on Deal Dash, for the reasons I mentioned, but thats my choice. Its up to you, on what you want to do. Hope this helps.
Hi Jan, For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-work DealDash has a 100% money back guarantee on your first bid pack purchase and a winning guarantee. If you decide to give DealDash a try and don't win an auction with your first bid pack we'll return the bids back to your account free for a second chance. If you're still not satisfied with your DealDash shopping experience we'll be happy to refund your first bid pack purchase no questions asked. You can even keep any bids in your account or items you have won. Giving DealDash a try is risk free!
Hi Jasmine. All items on the site are brand new, factory sealed and come with standard manufacturer’s warranties. Vanessa, I am very sorry to hear you have felt that way. Could you please let me know your user name and I'll pull up your account? I'll be happy to assist with any concerns!
Hi William. If you do not win an auction you will not automatically get the bids back to your account. You have the option to use the Buy it Now button. By using the Buy it Now option you will get the item for retail price and all bids back to your account that you used in the auction. Users who take advantage of this option usually have a better experience, since they both get the item they initially wanted, as well as retain all their bids. If you do not want to use Buy it Now you will unfortunately lose the bids. We recommend our users to bid on items they really want, so that if they lose the auction, they can still get the item and their bids back. Let me know if you have more questions!
Hi Kathy - All items are brand new. We work with top suppliers such as Walmart and Sears, who ship the items directly to your door! If you are unhappy with any item you receive, simply contact our support team and they will help you out. If you need anything else, please don't hesitate to contact me!
Thanks for your question Colleen. What makes DealDash exciting is that the auctions may end after any of the bids placed! As soon as no bids are placed before the timer hits zero, the auction ends and the highest bidder wins an incredible bargain on the auction item. Shipping on DealDash is always free, and the auction winner will only have to pay for the final auction price to claim the win. DealDash has no control of the duration of the auctions, and it is solely up to the bidders and their placed bids to determine when an auction ends. That’s what makes it so exciting – there are no reserve prices regardless of the value of the item, and any bid can truly be the last one. We have seen $3,000 TVs or $2,200 Macbooks get sold for just a few bids, and many other similar deals are made on DealDash every day. Sometimes auctions can last for longer durations, and this is why we have a tool called the BidBuddy which you can utilize to bid on the auctions even when you're not on your computer. It will automatically place Bids for you within the last seconds of the auction. In fact, most auctions on DealDash are won with the BidBuddy. I hope this answered your question. Have fun bidding in the auctions!
Hi Emogene! Great to hear you had a good experience and won a few items. Orders are usually delivered in 7-10 business days. I hope you enjoy your items. If you need anything else, please don't hesitate to contact me!
Hi Elizaabeth, Thank you for getting in touch. We offer all of our customers a full money back guarantee for the first bid pack purchase. Our payments team can get in touch with you and issue a refund. Please send me a number we can call. My email is email@example.com
Hi Patricia, Thank you for getting in touch. I am sure this has been a misunderstanding. DealDash is audited by Ernst & Young, confirming that all bids are placed by real customers and all items are delivered. DealDash members and their acquaintances are strictly banned from taking part in the auctions. My guess is that another user may have chosen a user name similar to DealDash. If so, we'll need to change it to avoid confusion. Please send me an email with your user name, so I can find the auctions and spot the user. My email is firstname.lastname@example.org I look forward to hearing from you. Best, Adrian Community Manager