Cobone has a rating of 1.7 stars from 29 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cobone most frequently mention customer service problems. Cobone ranks 962nd among Marketing sites.
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We recently visited Bahi Ajman Palace booked through Cobone.com. We got a good discount. Initially our payment was rejected due to some problem with our Debit card, but as promised, Cobone returned our money within three days n asked us to book again and second time we booked using 3D secured card and it was done. So really very reliable site to book your hotels at great prices. A must to use site- Cobone.com Thank You!
People! Don't trust this company COBONE.COM "Dubai deals" and this website. They are giving you promotions which is not exist and never return you your money back, provide give you points for 6 month only, what is illegally. I am fighting with them, they destroyed my anniversary celebration! All hotels are booked before they post any offer. Be aware, call to hotel first to ask about offers. They never pick up phone and not available in that address they provide. This is scammers website.
People! Don't trust this company COBONE.COM "Dubai deals" and this website. They are giving you promotions which is not exist and never return you your money back, provide give you points for 6 month only, what is illegally. I am fighting with them, they destroyed my anniversary celebration! All hotels are booked before they post any offer. Be aware, call to hotel first to ask about offers. They never pick up phone and not available in that address they provide. This is scammers website.
Tip for consumers:
Don't trust this company COBONE.COM and this website. They are giving you promotions which is not exist and never return you your money back. All hotels are booked before they post any offer. Be aware, call to hotel first to ask about offers. This is scammers website. You will never return money back and never get any promotion and service.
Products used:
Voucher for hotel booking
I've sent a claim to Cobone 4 weeks ago, they still not answering accordingly, they sent me 2 messages informing of voucher replacement but never actually did it, and fit each of my emails they continue giving excuses, I've never thought that they could become a scam, be careful!... don't book!
If there is less than 1 star i will select that. I purchased global village voucher from cobone, but I received used voucher from cobone. Then i was waited long time in global village gate and i purchased another ticket from global village ticket counter. Very bad customer service also. No one is responded that time. Waisting time and money. Don't choose cobone.
Tip for consumers:
Nothing, literally waste of time and money
Products used:
Ticket voucher
We bought Eid staycation voucher which is denied by the merchant. Then I realise there is no way to contact Cobone as the number doesn't work and nobody replies the email. I'm stuck with my money blocked with them. Please stay away from this scamsters.
We recently visited Bahi Ajman Palace booked through Cobone.com. We got a good discount. Initially our payment was rejected due to some problem with our Debit card, but as promised, Cobone returned our money within three days n asked us to book again and second time we booked using 3D secured card and it was done. So really very reliable site to book your hotels at great prices. A must to use site- Cobone.com
Thank You!
Do not buy Cobone vouchers, they dont value customers experience and doesnt care, just only business
Products used:
Cobone seafood night vouchee
Cobone made a false promise of making a reservation for a yacht and asked me to go ahead and purchase the voucher. After I purchased the voucher, the service provider disagreed with the fact that Cobone checked with them about my reservation. And in next 1 minute the reservations lady asks me to ask for a refund and cancel the voucher. Is it a joke or something? When I placed a call to Cobone reservations team, asking for my reservation and the false promise, the lady not only spoke rudely but also banged the phone. Very poor customer service and highly disrespectful.
Fraud...!
Pls, don't use this website or application. After purchase they will tell you the offer is not valid then you need to purchase the full amount, We are already cheated
Pradeesh
I bought a voucher through cobone website with AED99, after I went to redeem it, they requested me to pay another 40 dirhams which does not make sense at all, as it was not mentioned on the website.
This voucher is for snapgitness gym.
So be careful before you buy and voucher.
I bought a voucher from Cobone for a spa treatment, at the Bavaria beauty spa.
Was impossible to get an appointment and receptionist rude when I mentioned it was a Cobone deal.
I complained to Cobone who were quick to issue a credit which I used on another deal, My style & Beauty salon in JLT.
I booked the appointment there, they had advertised for gel nail extensions, when I arrived at the salon, they didn't have Gel nail extensions, in turn they offered me to choose Gellish manicure and hair color.
My hair didn't need a hair color so I just chose to do the gellish manicure and pedicure.
The disappointing thing is their product and service was so bad that next day the gellish polish started peeling off, i feel it's a scum.
I felt no need to complain again to Cobone, the problem seems to the merchants advertising for services they can't offer, which cheating.
I feel Cobone should have a way to vet this merchants. It's really a scam and ripping off people.
I had an issue with getting an appointment booked at a parlour, however Mustafa from the customer service assisted me with getting a credit of the amount on cancellation and also with transferring it to my friend. He was very prompt and quick to assist. The team is very good
Tried to get a refund. Absolutely no way they said. Not for any reason. So they just steal your money.
I received I response my payment was being reviewed. Within 5 minutes my money was taken from my account and no voucher to be seen. I have called and message and nothing. The voucher was to be used for today. Their response is they will get back to me in 2 days. When you sell vouchers for same day use you can not get back in 2 days and only work 5 days a week. If you sell on the weekend you should have a contact number for the weekend.
I would lile to retract my review due to personal and legal circumstances. Appreciate if the original review was deleted.
Very poor customer service on 4th september i have submitted my case, they in 2 working days will get resolve now its 10 days been past and no clue about the resolution, called several times on customer service number 45 mins on hold line no one came to answer the call... Going forward will never do shopping from cobone, bad, poor, pathetic, i wish if in rating zero there must have rated ZERO
Its better to contact the service provider directly for prices rather than getting coupon from these guys! I bought a buffet coupon for 45 from these guys but the actual price was just 40 directly from the restaurant!
I purchased a deal for elearning cudoo.com from their site cobone.com ksa for 1 year subscription cost 17 dollars however when I received the voucher and register I found out the site isnt well developed some modules or lessons units are missing. So I asked for a refund as I was not satisfied with my purchased. I made the payment via paypal so I expected to get my refund back to my paypal but I was upset they refund it as store credit. And I asked why they wont refund it as the initial paymet method made. They said they made an exceptional refund what a bull$#*! reason. They offered a deal that isnt good. And still they were thinking of their interest instead of the customer. I have no choice but to spend the refund because it has 3 months expiration. Dont puchase in their site
Bought cobone vouchers for the cove Hotel for a weekend away. Excellent value and easy to use the website and vouchers
Products used:
Voucher for a hotel stay
Dont like the watch i bought and u cannot also return the item if u dont like Zero rating
In online shopping atleast we should have this return option
I have been a Cobone customer for over 5 years and don't understand what is wrong with the other reviewers. I have had great deals, saved lots of money and any time I have had an issue, the Cobone customer service team has really been helpful.My favourite deals have been Ski Dubai, Chillout Ice Lounge and weekend getaways. People are more vocal when complaining so thought I'd stop by and write a nice review for them.
These are crooks. They show as if they are offering huge discount but in reality the supplier (hotel etc) are offering the same price. It's better to contact the suppliers directly and do the booking. This way you can even upgrade later on. We had bought Hotel Friday Brunch vouchers where they mentioned that Cobone.com are offering the it for Dhs. 69 instead of Dhs. 150. When we checked in the hotel, they said that it's the basic option that even they are offering for Dhs. 69. When we wanted to upgrade, the hotel said they cannot upgrade it AS IT WAS BOUGHT AT COBONE.COM. Stay away from cobone.com. Go direct.
I did purchase the vouchers for a Dubai fishing trip using the CC and the money fled together with transaction. The voucher stated that I need to make a four day booking in advance for receiving the services. I've done it six days in advance and the merchant, deny to provide the service at the requested date, offering the alternative of one week rescheduling, or adding more than double the voucher cost for an uplift trip on my requested date. Naturally, I did complain to Cobone, and after e-mails exchanges and telephone conversation (mind you, the complain line is always busy and 5-10 min waiting in the queue should be expected), they said, the merchant is right because all the offers on Cobone site are subject to availability, not guaranteed, even the payment had been done and the booking conditional had been fulfilled. Cobone offer the alternative of refund within 3-5 days subject to approval from the management. It is a great disappointment and I am not recommending the company services. Lost of vacation enjoyment, money and time.
Tip for consumers:
DO NOT BUY!!!!!!!!!!!!!!!!!!!
We're really sorry you did not get to go on your fishing trip and faced the issues above and hope that you did reach a resolution in the end with the Customer Service team. We are always trying to improve our service and will use the above comments as part of our training.
Last December 2017, my family came here in Dubai for a short vacation for Christmas. I purchased several cobones for our trip including Desert Safari, Dhow Cruise and Big Bus Tour. I got the Desert Safari for 72/person which was from PAYLESS TOURISM which I chose since it includes Home Pick up and Drop Off. What made it more frustrating was I paid for the 72aed which I believe includes a 7 seater luxury car that was mentioned in their inclusions. However, we were picked up and dropped off by a van which I think it was a centralised pick up and I think that will be for their option 2 promo which is for 52aed. If I only knew I would've purchased that instead. Because there's no difference. And the WORST PART EVER was their driver who made that trip HORRIBLE. He was VERY VERY short tempered. That he insulted my dad that made me post this comment here. He was telling my dad (who was seated at the front seat with him) to adjust the side mirrors in a very unimaginable manner without any PLEASE. He again asked him to take a picture of the paper he was holding, but since my dad was not wearing his eyeglasses, my dad asked me to do it. This horrible driver thought my dad doesn't want to do it so he shouted at my dad, so I answered him shouting also. HE THOUGHT MAYBE HE WAS THE TOURIST. This Payless Tourism also was not replying any confirmation about my booking. I booked it a month before their arrival. This guy named Ali told me I can receive a mail before the booked date. However, I didn't. So, I called him in the morning and he was trying to tell me to calm down. How can I calm down when I called them 3x asking for that confirmation but still didn't receive it. The experience was AWFUL. It did'nt eve covered the whole inclusions in their deal. NEVER AGAIN. YOU GUYS BETTER ATTEND A TRAINING ON GOOD CUSTOMER SERVICE.
Stay away! I got a coupon for 160 for car tinting for which the original price was advertised as 1600, when I went there I found out that the original price is just 380! Also, the store told me that the earliest appointment they have is after 50 days! Which turns out to be after the coupon expiry date! On top of that coupon customer service did not reply me once to my multiple messages! These people are big scam artists!
Dear Sultan... we're so sorry that you faced this issue 3 years ago... we're under new ownership now and are working really closely with our merchants to ensure the before price is the accurate price and conducting mystery shopper calls as well. We'd love to see you back on the site trying out our new deals.
Launched in July 2010 in Dubai, Cobone feature daily deals on the best things to do, see, eat and buy in cities across the UAE and Saudi Arabia. Cobone is an easy and fun way to get fantastic deals on great experiences in your city whilst saving up to 75%. We have deals for Dubai, Abu Dhabi, Riyadh, Jeddah and Dammam and the surrounding areas across categories of Food & Beverage, Destinations, Activities, Beauty, Wellness, Auto, Shop and so much more!
The company was founded in 2010 and from January 1st 2015, Cobone was acquired by ME Digital Group FZ LLC, which also owns the highly successful ExpatWoman.com website. During this time we've sold 3.8 million Cobone vouchers saving our customers over 300 million dollars!
Dear Rafia- we're ever so sorry that you faced this issue and it is definitely not up to our normal service standards. We're sorry that we failed in this instance and will take the above as learning points for the training in the Customer Service department.