Items took time to arrive, but clobba was very good at communicating about delays.
Unfortunately, my shopping experience with Clobba was unpleasant. I placed an order for a Surface Spell blouse and made a payment by PayPal on May 5th. I e-mailed Clobba to ask my order status when it was getting closer to 45 days since I made the payment. I didn't hear from them before 45 days and I filed a paypal dispute although I didn't want to. I would wait longer if Paypal set longer time period for disputes. On July 10th, Clobba asked if I would close the dispute and make the payment again if they refunded me. I thought it was a great idea and said yes to them. I waited for the refund but it never happened, so I had to keep the dispute open. On July 17th, I heard from Clobba saying they had my blouse ready to be shipped, however they said they wouldn't ship if I don't close the dispute. I was baffled because this situation wouldn't happen if they refunded me like they said they would. They kept my blouse from shipping for another 4 days making me wait even longer and in stead of apology, Clobba even said to me "If you shop from BTSSB, AP and other brand shops, if you file a PayPal dispute, I'm sure they'd put the customer into the black list". I never expected they would bring up "black list" and I was very upset about that. I have shopped online a lot including BTSSB and Moi-meme but I have never been treated like this before. I closed the dispute when they sent me tracking number. I finally got my blouse on August 3rd which is 87 days from the day I made the payment. I don't mind waiting but what annoyed me the most was that Clobba lied about refunding and was rude to me.
The blouse I got was slightly different than the one on Clobba website. Manufacturer changed the lace which caused the exposure of the red ribbon larger than its original. I will never buy from Clobba again as I was disappointed by their poor communication, poor attitude and unstable quality.
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