Clobba was the first website I've used to purchase lolita clothing, and it is still my favorite. I love the dress I ordered, it matches the description pictures exactly. It's WAY easier to order from this website than taobao because gentleman who runs the site, Martin, speaks English well. When my package was processed I received a confirmation email. I included in my order that I needed the dress by a due date, so Martin suggested that I use EMS shipping since it was much faster and safer than airmail.
The only issue I had during this time was that the websites contact page would sometimes not forward my emails to Martin, meaning I would wait a few days for reply to an email that never sent. Always contact Martin directly through your email (at aol.com, gmail.com, ect.). When my package shipped I was given a confirmation email with a photo of my package.
Registered airmail costs $19.99 while EMS shipping costs $29.99 (to ship from China to the US). It took exactly 10 days to arrive at my home with EMS. My order was shipped in a cardboard box, the box had been packaged in hot pink polka dot wrapping. The contents arrived intact and in my size. I will defiantly be ordering from ClobbaOnline in the future.
Unfortunately, my shopping experience with Clobba was unpleasant. I placed an order for a Surface Spell blouse and made a payment by PayPal on May 5th. I e-mailed Clobba to ask my order status when it was getting closer to 45 days since I made the payment. I didn't hear from them before 45 days and I filed a paypal dispute although I didn't want to. I would wait longer if Paypal set longer time period for disputes. On July 10th, Clobba asked if I would close the dispute and make the payment again if they refunded me. I thought it was a great idea and said yes to them. I waited for the refund but it never happened, so I had to keep the dispute open. On July 17th, I heard from Clobba saying they had my blouse ready to be shipped, however they said they wouldn't ship if I don't close the dispute. I was baffled because this situation wouldn't happen if they refunded me like they said they would. They kept my blouse from shipping for another 4 days making me wait even longer and in stead of apology, Clobba even said to me "If you shop from BTSSB, AP and other brand shops, if you file a PayPal dispute, I'm sure they'd put the customer into the black list". I never expected they would bring up "black list" and I was very upset about that. I have shopped online a lot including BTSSB and Moi-meme but I have never been treated like this before. I closed the dispute when they sent me tracking number. I finally got my blouse on August 3rd which is 87 days from the day I made the payment. I don't mind waiting but what annoyed me the most was that Clobba lied about refunding and was rude to me.
The blouse I got was slightly different than the one on Clobba website. Manufacturer changed the lace which caused the exposure of the red ribbon larger than its original. I will never buy from Clobba again as I was disappointed by their poor communication, poor attitude and unstable quality.
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