CafePress has a rating of 1.84 stars from 644 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CafePress most frequently mention customer service, poor quality, and credit card problems. CafePress ranks 458th among T Shirts sites.
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A friend of mine who lives in Canada purchased a gift from Cafe Press for my birthday and had it shipped to me in the greatest country on earth - the USA. The item was promptly delivered in perfect condition. My friend was a bit off on the size so I inquired about an exchange with customer support. The service was outstanding. They quickly made everything right at no extra charge. I can't say enough good things about this online purchase experience!
I ordered three hats with different sayings on them. Too high above the brim putting the words on the top of my head. I'm tall, nobody can see it. On one, the colors are so faded it is unreadable looking straight at it. The words are all are so small they would be unreadable even if correctly placed. Hat very small with an adjustable strap so it is wearable but fits poorly. I recommend that you do not buy hats from Cafepress. They shipped promptly so the disappointment came quickly.
Their website is very confusing so I thought I ordered one product but ended up getting something different. I asked to return and exchange it for what I wanted and they said I could not do that because I already received the item! To their credit though they did give me a refund.
I had a bad feeling right after I placed the order.Delivery was slow, the product was more expensive than competitors. Bad on me.
Products used:
cancelled
I ordered three hats with different sayings on them. Too high above the brim putting the words on the top of my head. I'm tall, nobody can see it. On one, the colors are so faded it is unreadable looking straight at it. The words are all are so small they would be unreadable even if correctly placed. Hat very small with an adjustable strap so it is wearable but fits poorly. I recommend that you do not buy hats from Cafepress.
They shipped promptly so the disappointment came quickly.
Tip for consumers:
Disappointing as hats with something you'd like people to be able to read.
Products used:
Hats
They misrepresent products. I ordered a round Christmas ornament with the assumption that it would be spherical. I called the company's customer service and specifically asked about the item whether it was a sphere or a flat circle because the description was ambiguous. They said it is a sphere. It just arrived and it is a 2D circle. They flatly lied to me and I wasted money on expedited shipping to get a low quality underwhelming product.
I ordered a hoodie as a gift. The product came as described and shown on the web site and the quality is ok. The problem is that I ordered it as a gift and there is neither a brand label on the hoodie or any kind of tag at all so it will look like I'm just gifting a used hoodie. Also, it's ONLY wrapping was the plastic shipping packaging. There was no other paper or protective wrapping at all! Makes the product appear cheap.
I like this company & had no problems with anything! Not customer service, shipping, or quality! I recommend them, and WILL use them again!
A friend of mine who lives in Canada purchased a gift from Cafe Press for my birthday and had it shipped to me in the greatest country on earth - the USA. The item was promptly delivered in perfect condition. My friend was a bit off on the size so I inquired about an exchange with customer support. The service was outstanding. They quickly made everything right at no extra charge. I can't say enough good things about this online purchase experience!
I designed a onesie online and had it all centered and nice. Immediately after making the purchase I received an email and noticed the writing was off-center. I notified them within minutes and they said there wasn't anything they could do, just give me a refund if it's wrong. It showed up wrong of course, we both could've saved a lot of time and I still had to pay for shipping, just absurd.
Products used:
Onesie
I boycott CafePress and encourage you to do the same. They are selling stickers of sloths saying "Im gonna kill your family". We need to promote peace, love and tolerance in the these times of children being murdered by gun toting unhealthy people.
Update: the marketer responded quickly, but the solution didn't leave me warm and fuzzy. The simply don't have the ability to pump up the graphics, although they took a shot at it. For that reason, I'm leaving the review at 4 stars: three stars for quality, one star for the fast reply.
I may return and add stars depending on how Cafe Press handles my inquiry. I ordered a baseball cap with a custom logo. The cap that arrived is made of very nice fabric, and construction appears good. The artwork is not representation of "custom" quality, however. I'm happy to pay a premium price for a premium item, but what I received doesn't reach the level of premium as the logo is not bright at all, is a bit too small and the anchor is completely washed out. Leaves me to wonder if there's a quality control person at the end of the process? In the image below, the cap on the left is what one sees on the website, the cap on the right is what I received. The colors are all washed out. Probably trying to save on the ink budget... the white cap demonstrates how the colors can pop - and should pop, even in a beige cap. I've challenged the company to build me a better cap, - we'll see how they do.
Sent me shoddy stuff. They agreed.
Refunded me only ~2/3 of my cost after numerous emails. Stay away.
And they'll send you daily promotional emails for more (shoddy?) stuff and make it difficult to unsubscribe.
I ordered some items from cafepress. One was a hoodie with a photo and some wording. It arrived with the photos and words already starting to peel off and some spots already peeled off on the photo. The two other shirts I purchased are not peeling, but I am still unimpressed with the quality. The two pillowcases I am happy with. I'm still awaiting two more items. For the amount I spent even with coupons I expected better quality. I will not be purchasing anything else from them in the future.
Tip for consumers:
You have to pay for shipping to do a return.
Products used:
Pillowcases
The high shipping costs are terrible wait for coupons before you order, otherwise i haven't had any problems except for the cost of shipping being so high.
Ordered a coffee cup and they painted over my picture. Customer service couldn't see the problem. Would you pay almost $30 for this cup? UPDATE: The company contacted me and sent me a replacement free of charge and told me to keep the original. With that I have to increase my rating and thank them.
From Canada, I ordered 4 large ciao bella mugs, all of which arrived in perfect condition the day before expected delivery. The mugs were carefully packaged, each individually. I had to pay no extra charges such as border tax.
Do not order from this company. Unless you really do not care when your packages arrive. Or even if they arrive. No customer service to help you. I paid an extra $20 for expedited shipping. It's September 7th and they said it would be there September 8th and the post office doesn't even have it yet. This company is not going to help you and will blame the post office. Shop somewhere else!
Tip for consumers:
WISH I NEVER ORDERED FROM HERE
Had some issues with sizing and prints for some gifts so I called them up. They are happily sending me replacements at no charge and I don't need to return the originals. They made it super easy and simple! I will definiteley use them again!
Hi Josie,
We are sorry the original order didn't work out. However, we are glad to hear you found the replacement process easy and simple! We'll be sure to share your comments with the team.
I bought some "Team Buffy" pants for my daughter but they look like the cheapest materials have been thrown together by a child. So poorly made I would be embarrassed to give them. I'm shocked and feel totally ripped off! They cost £22 incl postage but they would be over priced if they were free.
Found this site stole my password and information from the dark web. I'm furious. I never used this company before.
Ordered a license plate frame and it arrived in pieces. There was no packaging or protection around it; just a cardboard envelope. It was literally broken in half and bent and they magnanimously told me I could keep it! Totally unusable. I got refund though not sure it was the right amount. Won't ever use this company again and don't think anyone should.
At the $65 price each, I thought I would be receiving a couple really nice shower curtains. One came very blurry and pixelated. The other less blurry but you can see text imposed on it. Actual letters! Hello, quality control, anyone there?!?! I'll be watching my bank account too, given some of these reviews. I should have skipped this site.
The order come in as expected, I changed my mind and sent them an email to return that. I was so surprised when they replied me that there was no need to return the item and they processed a refund for me the item and postage after 2 days!
Thank you cafepress for a great service, I am hundred percent satisfied with cafepress.com experience.
Because... its not the copyright owner? How about asking first instead of blocking all of my merchandise?
Like, wouldnt that make more sense?
Tip for consumers:
dont sweat it too much
Products used:
zazzle
Ordered a license plate from with my squadron insignia on it. Biggest piece of crap I've ever seen! Not even going to put it on my truck. It's a $#*!ty printed sticker on a cheap Chinese frame. Looks like it would fade instantly if the sticker didn't fall off first
I ordered a high voltage license plate for my truck, what I got was not like what was advertised. The print was small and not like the advertised plate. Looks stupid. Will not buy from Cafe press again. I would find somewhere else. Top pick was advertised, bottom is what I got.
Tip for consumers:
I would shop somewhere else.
Products used:
None, rip off
I paid for expedited shipping and my item didn't show up on the date it was supposed to. The customer service contact form on the website doesn't work.
Products used:
None
Celebrate everyone's unique identity and passions with custom t-shirts, stickers, posters, coffee mugs and more. Everyone is welcome.
Hey Brittany,
We appreciate your feedback on the shipping costs. We'll be sure to address this with the appropriate department.