Blindster

Ordered 5 solar shades. Website says: "One 30* operating pole is sent with every cordless shades order to help reach shades in taller windows". Expected 5 operating poles since windows are tall, located in different rooms, and my wife is petite. I received one pole for all 5 shades. They want to charge me $25 to send me rods the website says come with the shades. They say the website says they will send only one pole per order. I disagree. And no where does it give you the option to order more for each window. So instead of taking care of a customer who just spent $2200 and then correcting their website, they told me they wouldn't send them unless I paid extra. I told them I won't be a returning customer and I would let everyone know why.

On their website you'll find the following statement from Kyle Cox the Founder and CEO: "Time and time again companies start out with an emphasis on customer service only to lose sight down the road, forgetting that happy customers are the reason for their success. At Blindster, we will always strive to exceed the expectations of our customers. We truly mean it when we say; "We don't just want customers today…we want customers for life!"

Hey Kyle! I was a returning customer. You didn't meet my expectations. I'm not Happy! And you just lost me for Life!

I ordered four blinds from Blindster. They were permanently wrinkled and uneven. Very ugly. Blindster's response was ridiculous.

First, the motorized shades are great, seem well built and work well. The downside is that Blindster has no way to automate them! No app, no third party product... nothing. This is so 1990!. Ok, so without automation, these seem nice, but dated. Can we have some app that can be integrated with Google Home or Alexa?

Other than low quality instructions and low quality screws, no issues. Shade seems to work as expected.

Ordered 5 blinds of same dimensions for apartment remodel. Four came in proper and came in 1 inch wider. Blindster mistake. Called and was told to send picture with tape measure to prove my claim. Emailed picture back. No response. Called and asked for number to text picture to. Number would not allow me to forward picture. Called to order replacement to complete project and was told company had info and was reviewing. Bottom line, no response to problem and out $64 extra dollars.

We received plantation shutters that if installed would cut off access to opening our windows as designed. Cost of this product was over $3,200. I was told by Madi at Blindster that they redesigned their order form that would have previously alerted me to this flaw and replaced it with fine print. I was told they wanted to make it easier for people who are willing to sacrifice the function of their windows to order. Our windows were standard builder grade double hung tilt-out windows, nothing odd., it's the same window used in most builder grade homes. Madi offered $500 Max refund. Despite knowing that customers could easily miss their fine print by altering their order form they failed again by not asking the question in their "pre-production" phone call. They knew there was "weak link" in their system yet neglected to cover it with a simple question. BUYER BEWARE!

First time using this company after using both 3 day blinds and Blinds.com after a referral from a client. Ordering online was straight forward and product was delivered (later than usual but given Covid understandable). The reason for the 1 star is the customer service AFTERWARDS. Had an issue with one of the blinds over a month ago and still not resolve. You cannot speak to an individual, if you call you get a voicemail that recognizes your phone number which states they will call back but never do. I have sent numerous emails requesting one of the blinds be re-made under their "protection policy" (to which I paid for the extended coverage) and still have not received an response. Not a good first impression to say the least. Extremely disappointed, especially with a decent order size (over $500) as well as potential for many additional orders in the future if there was any indication of this company standing behind their products.

We moved into new build home with no window coverings, so I was on the search for window treatments for most the windows in my home. I searched/got estimates from both local and online businesses. I stumbled across a blog that mentioned they used Blindster for their window coverings and it was stated that she was pleased with this company and that they had great prices. I did a bit of my own research and eventually decided to give this company a try. The first room I ordered for was our master bedroom. I ordered Roman blinds. I was very pleased with the amount of options and fabrics they had to choose from and their prices were very reasonable. I pulled the trigger and order 4 blackout Roman shades which I am pleased with. Since then I have ordered window coverings for my entire house, a combination of Roman and solar shades. The quality is great, even compared to local window treatment companies who are much more pricey. What truly sets this company apart is their customer service, it's top notch and I truly appreciate this! They are prompt, helpful and deliver on their promises. I am now a loyal customer and tell all my friends and family about them. During my process to obtain window treatments there were a few delays and a broken shade but Blindster makes it right for their customers. I'm thrilled I found them! Thank you Blindster for your products and commitment to quality customer service.

This company did not deliver our blinds. We disputed the charge with our credit card company. They finally reached out to us, and claimed it was a UPS error, and asked us to remove the dispute since this was bad for their credit. They promised to issue a refund check. We were nice and cooperated to help them out, removing the dispute. They never sent the promised check. It's been a month, and they claim it was mailed. Although the check was never cashed and never received, today they told me that the supervisor will not reissue it. *** UPDATE: The accounting department received the return check in the mail and called me to confirm my address. They forwarded the check to me. So although it took A LOT of effort, and time, in the end, I wasn't out any cash. So I'm raising my review to 3 stars.

Ordered 2 blinds on January 4th t is now January 16th and they haven't shipped. I was told they haven't cleared customs. Never realized they were being imported from Mexico. I hope that when they finally show up they are satisfactory

Due to a remodeling delay, we did not open our blinds until the 60 day return window had passed. The blinds were 1/2" short of the measurement I provided, metal brackets were visible, the header was almost three inches tall, and the blind material was another 1/4" short of the frame leaving an almost 3/4" gap on both sides. When I requested permission to return past the 60 day window, they offered me more blinds at 50% off. No thanks!

We ordered cellular blinds for a large home in the year 2015. Now, in 2021, we ordered cellular blinds for a small home. We did not know the material had changed so much that they made the 2021 blinds with. We measured too short, this time, because this material is entirely different. Unfortunately, they do not make the blinds with the material they had in 2015. Patricia is a wonderful lady who will help you all the way to rectify your issues. She is pleasant to work with and does not play games. If you order, ask for her. She is the reason I am giving Blindster 4 stars. Otherwise, when you call Blindster, you never get a real person on the phone and when they who call back are not warm or friendly like Patricia. One kept repeating that she is there to help me and took too many calls to rectify issues. I do not know if Blindster has changed hands since 2015, but they are extremely lucky to have Patricia.

Perfect blinds! My husband was able to install the blinds quickly and easily with the supplies included and a drill. I love the color and they work exactly as I was hoping. I highly recommend Blindster and will buy from them again for my bedrooms.

I am sick to my stomach after trying to work with Blindster on a very important order. I ordered two blinds in mid-November to have before the arrival of guests arriving on December 28. My order arrived the first week of December but in a color that was completely different from the color on the screen. I called to find out about making an exchange and was on hold for over an hour. The representative who finally picked up told me I would need to wait to receive a shipment of samples before they would remake the product, which I understood. The day I received my samples, I followed the customer service rep's instructions and emailed her back to confirm which blinds I needed.

I called several times to check the status of my order, but received a voicemail that the office was closed for a holiday party - apparently they forgot to take down the holiday party voicemail for several days afterwards.

A full week later, I finally got through to someone (although I again was placed on a lengthy hold), and then was told that no one had processed my reorder and nothing had been done yet. I calmly requested that they expedite my order, as it's only two medium-sized blinds, and because we both acknowledged that they had failed to process the order in a timely fashion. Blindster refused.

I am now a week out from the arrival of my guests, scrambling to find something else to cover the windows so I don't have to put up foil. I'm not sure I'll be able to find anything in time and I am so deeply disappointed.

In a stressful time of year, working with Blindster has added unnecessary anxiety to my holidays. Ordering online always has its risks, and I've learned that when it comes to window treatments, online ordering just isn't smart.

Bottom line: If you need it done right, go elsewhere.

Poor quality blinds overall. Lots of breakage issues:
- blinds are very heavy and won't go up without supporting with one hand (action itself is terrible and often won't stay in place)
- which results in the thin end caps bending and breaking constantly
- adjusters break and strip on a regular basis

On top of all that, their customer support page tells you to contact them for parts, but after a week they respond that they don't even have parts available and send you to a 3rd party site that does not list ANYTHING for "Blindster".

Maybe it's just me, but my experience with Blindster has been fantastic. I gotta admit, i was a little concerned spending as much as we did, knowing that Blindster policy was to only replace one set of shutters if the measurements weren't correct.
I sent in the original measurements and had some communication with customer service making a minor adjustment (which still was a bit concerning).
The shutters arrived EARLIER than anticipated via FedEx. Upon opening all boxes during installation, all parts and hardware were included. The online installation Youtube videos were helpful, though the hardcopy with the shipment was adequate. Received all frames and shutters in perfect condition.
Installation went flawlessly, other than my own mistake on one where I installed the frame upside down which fortunately turned out perfectly. Install was super easy. Had my 16 and 17 year old daughters wanted to, I would've let them do it... that's how easy it is.
Thanks Blindster... I'll be back for more.

Ordered and paid for blinds through Blindster that were not even available in stock and took over a month to get. There was no indication from the website that there was zero availability in stock or a date where the product was expected to ship like most companies provide. After purchasing, the website also stated that my order was in production when it was not. After 9 days they email me saying the product is not available and expect it in weeks.

Would not recommend Blindster and will never use them again. You don't know what you're getting until after you pay.

The blinds I ordered for a double wide window came with just the blinds, there is no way to raise them or lower them. This was a lot of money for junk.

Samples arrived very quickly. Ordered the blinds a week or so later. They arrived on the day that they said. Opened the box to see that they were packaged very carefully and wrapped in plastic. I had all 3 blinds installed in less than an hour. They are light and open and close very easily. Other blinds that I purchased from other companies were very heavy and when i pulled on the cord it seemed like I was going to pull it off the window they were so heavy. Thanks Blindster I'll be back for more blinds...

I ordered the beautiful roman shades with the pink florals on them for my craft room. The sales rep did a great job helping me order the shades since I had never done it before. They arrived quickly and my son had no trouble installing them for me. Happy customer! Beautiful windows!

I finally received my Blindster Solar shades. Happy with the quality, install process and adjustments. I am happy to report I was able to automate and make these shades smart so that they automatically raise and lower based on time or weather. Happy to provide more info on how to do this for less than $50. Does not require any changes to your motorized shades. *******@gmail.com

I ordered 7 shades for different rooms in my place. One shade came broken. From all of them I was only able to install 3 but I had to get different brackets to make it work. I had to ask for a remake on the other 4 and pay extra for delivery and one shade. After giving them the exact measurements for each window the second time came also 1/4" smaller and since they're inside mount any difference will make it hard to install. Since the y only have a 3 shade remake for free I wasn't able to complain again.
Never using this company again

Was to take 7-9 days i month later no blinds called to cancel and they did, gave a refund for blinds but not the 5.95 handling. Avoid this company