i ordered 2 books from them, 1 which included 1 year access to the writers market.com. after 1 month, and 2 emails to them, they still haven not sent my item, and not responded to my customer service emails. the item was preorder, and they changed the date it was going to ship from aug 8 to sept 8, and never notified the customers. if i had known it was going to be shipped in sept, i would not have ordered book, as it missed my deadline. i also ordered another book (not on backorder) which was never received. i managed to call and get it "straightened out"- but it is inexcusable to me that customer service wont respond to missing orders that were paid for. the response from the customer service rep i talked to on phone, was a generic "sorry for the delay, we've been overwhelmed with requests" . it is unreasonable to me to not get back to a customer weeks after they ordered something. wont order from them again.
Writer's Market - This is supposed to be a go-to resource for writers with information about markets, agents, etc. But it requires a subscription that you have to pay for, and some of the entries are far from detailed enough. It should be used as merely a starting point.
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