Pilar J.

I ordered 2 planters, and 1 was the wrong color, so I asked for a return. They made me jump through hoops to return (and saying it would take 6 weeks to get my money back), and never refunded my money, despite the pain it was to return a larger planter to UPS. They continually said - that item has been received, but its not processed yet, for about 2-3 months. Never got my 90$ back. I used paypal for the transaction as their site was having trouble processing credit cards, but then the window for a chargeback with paypal magically expired as they were "processing" the return. I believe this site is set up to dupe customers and hold their funds.

I have had multiple designs stolen and posted on this site, and I see tons of other Etsy artists work stolen there too. Dont buy there.

I ordered 2 books from them, 1 which included 1 year access to the writers market.com. After 1 month, and 2 emails to them, they still haven not sent my item, and not responded to my customer service emails. The item was preorder, and they changed the date it was going to ship from aug 8 to sept 8, and never notified the customers. If i had known it was going to be shipped in sept, i would not have ordered book, as it missed my deadline. I also ordered another book (not on backorder) which was never received. I managed to call and get it "straightened out"- but it is inexcusable to me that customer service wont respond to missing orders that were paid for. The response from the customer service rep i talked to on phone, was a generic "sorry for the delay, we've been overwhelmed with requests". It is unreasonable to me to not get back to a customer weeks after they ordered something. Wont order from them again.