Wren Kitchens

Pre kitchen service was brilliant, all measured perfectly. Quality kitchen and units
Delivery on time

From design stage to delivery everything was spot on with no damages or missing items. Would definitely recommend Wren

Excellent design. Everything delivered on time A couple of damaged doors and replaced straight away no fuss Would definitely recommend

Helpful and friendly staff. Our designer helped us design a lovely kitchen that was exactly what we wanted.

Where do you start
The delivery guys who didnt have a clue how to stack units?
Joiner came saturday to fit units, only to find 2 units broken underneath, 2 doors damaged
Had to wait a week for replacements,
Started fitting kitchen, only to find Wrong doors had been sent! Another 10 days waiting for replacements
Fitted one side of kitchen, Only to find Wrong cabinet for fridge /freezer had been sent,
It was 70/30 instead of 50/50
ANOTHER 10 days waiting for replacement. As well as end panel that was damaged,
Getting rather FED UP now,
Third fridge freezef unit came, right size but no plinth for fridge freezer fitting.
Then found out they had sent WRONG cornice
Too much bottom one, NOT enough top one!
THey then sent a plinth for fridge freezer, only to discover it was only 2 shelves!
So joiner had to fabricate a plinth
If you want to get your kitchen fitted in 5 or 6 week timeframe then buy from wren
Otherwise AVOID AT ALL COST, go elsewhere
OH and customer service were raising a complaint,
STILL waiting to hear from them after 3 weeks, Dont hold out much hope of THAT happening!
Salesman happy to take money
But any problems,
DONT expect them to return calls!

From the moment you walk in the door you know you are going to be taken care of. Everyone was so nice and knowledgeable.

A horrible company whose unprofessional managers and customer care would not process refund! If I could give -10 stars, I would!
I was excited to start my kitchen cabinet project with Wren Kitchen until deposits was charged twice! I called Lawrenceville store in Mercer Mall, NJ. For a refund. John told me that he will text Connor in finance to contact me. I had to follow up with customer care the next day after no one reached out. Connor in finance finally returned my call but didn't process refund until 7 days later. The only reason he did it was because he was hoping I would proceed to sign the contract. Rebecca Danberry, showroom design manager, called to give me the story that the company had difficulties issuing the refund! Really! Why wasn't I informed? I called customer care to ask the reasons for the delay. Instead of empathizing with the double charges, I was told "what are you hoping to get out of this and there is no Connor here. You spoke with Cesar!" This was a lie! I have attached screenshots of my texts with Michael Martinez, a new designer who clearly named Connor was responsible for the refund. I know and remembered whom I spoke with! I completely understand mistakes can happen but admit it.
After this difficult experience, I decided not to invest with this company because of a lack of communication and no support from the managers. I told Rebecca on Sunday 2/20, who agreed to a full deposit refund. As of today, 3/8, I still have not received it. Rebecca told me on 2/27 she personally issued but Jason from customer care contradicted by telling me yesterday that no one can issue refund only they can. Furthermore, he said because of system glitch, I can only get 50% of the refund in a company check and the remaining to my credit card. I paid by Visa card which Wren had no problems charging not only once but twice. In order to receive a refund, I must wait at their mercy. Credit card refund will require additional 3-5 business days and check will receive in weeks! This entire experience is horrible! If anyone is looking for great customer service, this is not the company from my personal experience. I will continue to write reviews and contact local tv stations until my credit card is refunded!