Overview
Wren Kitchens has a rating of 3.7 stars from 990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wren Kitchens most frequently mention customer service, much trouble and whole process. Wren Kitchens ranks 2nd among Kitchen sites.
I am very pleased I ordered my kitchen from wren as whenever I had a issue the customer service team was very helpful
Very good service all round, very happy with the quality of the end product. They produced a great design for a small kitchen.
We ordered our complete kitchen in January with a scheduled delivery to be made in February.
When the delivery was made, the hood was missing and it was delivered 2 weeks later. The washing machine was also missing at the initial delivery and was only delivered 6 weeks later, essentially leaving me with no washing machine for 1.5 months.
We weren't able to check all of the boxes at the delivery (they were so many!) as that would mean that we will have to shift all the boxes and check them manually whilst the delivery was made (the drivers came by with no scanners).
When we were ready to assemble the kitchen, we found various damages which were reported via the wren app which was fine. However, for every item that it is not on the app/ order (i. E. chrome fittings, plinth fittings etc.) it takes ages to be processed and I have to wait for 7 days for someone to get back to me! We are without a kitchen (or even a sink!) since January of this year!
Now, for over 2 weeks, they are not wanting to send me plastic pieces to install the base unit chromes and making it incredibly difficult to finally finish my kitchen installation! Multiple message exchanges over 6 packs (12 units) of chrome fittings! Same situation for plinth boar fixings – I have been given 2 pieces for a 3 section kitchen (there should be 6!)!.
I have my worktop contractors booked for 21/06 and it looks like yet again, I need to postpone it before I can finally have a normal life and a kitchen which I can use! This is extremely frustrating considering how much I paid for the kitchen. Moreover a customer service person called Paige had the audacity to tell me to search my entire house for the chrome pieces - how rude and disrespectful!
NB: Being so frustrated, I even checked if I can just buy it again off the internet and I cannot find it anywhere either! Also, I just cancelled my direct debit as I did not receive a product I paid for!
We found Wren very professional and extremely helpful from our initial visit to the showroom to the installation.
Thank you for leaving a fantastic review, Peter.
I'm so pleased that your entire kitchen project has been a positive experience - that's great to hear!
Anastasia
Fantastic all round service from wren swansea, from the initial showroom meeting to the delivery. Would highly recommend!
Thank you for leaving a brilliant review, Dave.
I'm delighted you had such a wonderful experience with our Swansea showroom team - that really is lovely to hear.
Anastasia
Purchased a kitchen from wrens. Very happy with the quality of the kitchen. Customer service was great and price was good too.
We have had our wren kitchen since January 2023 and we are highly delighted with the look. Our appliances supplied from wren are excellent too.
Thank you for leaving a wonderful review, Hilary.
I'm delighted you're happy with your new kitchen - that really is lovely to hear!
Anastasia
Outstanding service from start to finish! Excellent product knowledge from our designer and the service we had was second to none!
Thank you for leaving an excellent review, Lorna.
I'm so pleased that your designer provided such a high level of service - that really is great to hear.
I hope you're enjoying your new kitchen!
Anastasia
Wren were excellent, communications were very timely and efficient. Delivery of materials worked well and the fitter was also very good.
Thank you for those 5 stars, Sally.
I'm delighted you felt supported and informed at every stage of your project - that really is fantastic to hear.
Your new kitchen sounds beautiful!
Anastasia
Great experience from start to finish, from the design team, measurement team and delivery. Excellent communication throughout.
Thank you for those 5 stars, Natalie - your fantastic feedback is so appreciated!
Anastasia
Excellent service & Quality of kitchen from Wren, from the beginning to the end would highly recommend.
Thank you for leaving a fantastic review, Melanie!
Anastasia
From have the old Kitchen removed to the finish went really well the kitchen fitter Kane was excellent went out of his way to make sure all went we
We had kitchen ordered and the installer has left the job half done and the CS not bothered to resolve
Hello UN,
I can certainly understand your frustration, and I'm very sorry to hear that you are dissatisfied with your experience with us so far.
Wren Kitchens do not employ our Kitchen Installers; other businesses are subcontracted to undertake your kitchen install. Whilst they may not be employed by us, Wren expects a certain level of skill and professionalism from all the Installers we recommend.
Wren-approved installers are fully vetted and DBS checked. FIRA accredits Wren with FIRA Gold for Installation and product; our installers are members of The British Institute of Kitchen, Bedroom and Bathroom Installation (BiKBBI).
We are very sorry that you have had problems with your installer, and this is something we are not happy about either.
We've worked to develop unique manufacturing techniques, including specialist paint finishes, adhesive treatments and assembly processes. For example, our doors are manufactured using Wren's specially engineered 230-meter long production line, for a flawless finish. This gives us the confidence to guarantee our kitchens for up to 25 years.
We have asked that you update your review to include some order details so we may look into this further and provide you with a more personalised response.
Thanks,
Kevin
From the first visit at the store the final installation everything went together like a dream was a good purchase
Thanks for the fantastic review, Stanley.
I'm delighted that your experience with us was as stress-free as possible - I hope you're enjoying your lovely new kitchen!
Anastasia
Experienced and polite sales staff who listened to my requirements. Well priced and delivered to my property on the date and time specified.
Thank you for leaving a fantastic review, Jerry.
Although I'm pleased to hear your wonderful feedback, I'm sorry to see your 1 star rating - is there anything we can do to improve your experience?
Thanks,
Anastasia
From start to finish top class kitchen fantastic quality everything was smooth from delivery to fitting
Thank you for leaving a brilliant review Alan.
It's a joy to read your fantastic feedback - your new kitchen sounds beautiful!
Anastasia
From the design, through to the delivery the whole process was very straightforward and completely satisfied.
Delivered on selected date. All queries answered and dealt with efficiently and politely. Happy with units
Thanks for the fantastic 5 star review, Bernadette!
Anastasia
Very impressed and very happy with full service from original kitchen design in the showroom to the full installation
Thank you for leaving a wonderful review, Phil.
I'm delighted to hear you're still enjoying your lovely new kitchen - thank you for sharing such fantastic feedback with us!
Anastasia
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Thank you for leaving a 5 star review, TN.
I'm delighted you felt supported at every stage of your journey with us - that really is lovely to hear.
I hope you're enjoying your beautiful new kitchen!
Anastasia