Overview
Wren Kitchens has a rating of 3.7 stars from 990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wren Kitchens most frequently mention customer service, much trouble and whole process. Wren Kitchens ranks 2nd among Kitchen sites.
We had an absolutely amazing experience from Wren, from designing to delivery! Would recommend a million times!
Good Customer Service throughout our purchase.
Kept informed throughout, all pieces arrived in tact and no complaints!
Thank you for leaving a 5 star review, Jane.
Your fantastic feedback is so appreciated!
Anastasia
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From walking into showroom to getting kitchen designed, delivered and any issues delt with quickly and without question fantastic experience
Thank you for leaving a 5 star review, Ronald.
It's a joy to read your fantastic feedback - I hope your new kitchen provides lots of lovely memories!
Anastasia
Excellent service from Wren. It was obvious from the start that they were all about providing good service and a top quality product.
From start to finish Beth was great at answering any questions making any changes that we wanted. Kitchen looks great and would recommend.
Thank you for the lovely review, Jamette.
I'm so pleased that Beth did such a great job of guiding you through the design process - I hope you're enjoying your beautiful new kitchen!
Anastasia
From beginning to end had lots of help, advice and communication
Thank you so much for leaving a glowing review, Brenda!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Very happy with our kitchen,only one unit damaged replaced via the app in a few days.
Our fitter did a fantastic job.
Overall couldn't be happier.
Thank you for leaving a brilliant review, Phil.
It's a joy to read your fantastic feedback - your new kitchen sounds lovely!
Anastasia
Great kitchen fitter and overall great experience, Wren sorted all our niggles with speed & efficiency
Thank you for leaving a brilliant review, Elaine.
Although I'm sorry to hear about any issues you encountered, I'm pleased that these problems could be easily resolved.
Now your project is complete, I hope you're enjoying your beautiful new kitchen!
Anastasia
Fantastic relaxed atmosphere making choosing a kitchen easy with a fabulous display of styles & colours.
Thanks for leaving a fantastic review Su.
I'm so pleased you had such an inspiring and enjoyable showroom visit - that's great to hear.
Anastasia
Great product and service and expert advice from our designer has improved the kitchen layout. Recommended
Thank you for those 5 stars, Paul - your fantastic feedback is so appreciated!
Anastasia
Straight forward and on time, couldn't of been happier. Great relief and very happy with our new kitchen
Thank you for leaving a fantastic review, Mark - your new kitchen sounds beautiful!
Anastasia
From start to finish it was easy and nothing was too much trouble. Fully updated every step of the way on delivery and the App is amazing.
When the units arrived there was 2 faulty doors,one phone call replacements arrived
within a day that's what I call customer care.
Thank you for those 5 stars, Keneth.
I'm delighted that our Customer Care department could provide a suitable resolution to your door issue - that really is great to hear!
Anastasia
Great from start to finish. We went in a few times to make amendments. Never felt rush. Delivery was great as well
Thank you for leaving a fantastic review, Polly.
I'm delighted you felt supported at every stage of your kitchen project - that's great to hear.
Anastasia
From design to finished kitchen the process was first class and the new kitchen makes life so much easier for my wife.
Thank you for those 5 stars, John.
I'm so pleased that your wife is enjoying her beautiful adapted kitchen - thank you for making our day with such wonderful feedback!
Anastasia
From start to finish extremely happy with the service+ most of all the installer Phil because he done a fantastic job so big thank you Phil + Wren
Thank you for leaving a 5 star review, John.
It's a joy to read your fantastic feedback, and it's great to hear your kind words for your installer Phil - now your project is complete, I hope you're enjoying your beautiful new kitchen!
Anastasia
Biggest mistake was choosing wrens for my kitchen renovation!
Took 5 months for my kitchen to be fully installed. Deliveries kept messing up, was being sent damaged items and incorrect items. When contacting the company they would still send wrong and damaged items!
The process from start to end was stressful and full of mistakes. The company did not take any responsibilities for their mistakes.
Would not recommend any one to use wrens!
As said above, many mistakes were made, from planning the saleswoman had changed items without telling me which when items were delivered were wrong. I contacted the showroom as well as the office about these things however this is my fault.
I had no kitchen use for 5 months and have a big family how was I to make meals for them, have water supplies, no washing machine, this was embarassing. The company responded to this saying the oven was installed so that is the resolution for everything apparently... I had no kitchen flooring yet, units were everywhere and not fully made up or installed but it was fine because I had the oven - ridiculous
Items took weeks to be delivered only for them to be wrong and damaged which would result in waiting even longer for them to come, on top of this I was paying my joiner hourly for this when the whole time there was nothing for him to have done.
I waited 5 months for this kitchen and to know look at it to be reminded of all the stress and trauma from the whole process, this is making me not like it anymore to be honest, it was not worth the months me going to showrooms, on the phone to customer services, emailing the head office, they took no responsibility or even showed empathy for this.
This process was not normal and definitely worth compensating for which I did, only to receive an offer so little that it had barley made a difference to me and what I have endured. All this headache was worth more than the amount they offered.
Very good at all stages from sales to after sales and delivery and replacements.
All materials to the quality expected and purchased.
Thank you for leaving a 5 star review, Tim.
It's a joy to read your fantastic feedback - your new kitchen looks stunning!
Anastasia
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Thank you for those 5 stars, Tanya - your fantastic feedback is so appreciated!
Anastasia