Wren Kitchens

TERRIBLE customer service. Grade F
One star is too many stars. I dealt with 3 reps, while 2 just were flat out incompetant, the 3rd was a condescending jerk. The 1st install team out of NY were bad, they deliberately hid flaws, left shims behind cabinets that weren't flush to the wall, were messy with the detail work, and hurried their way out on the 2nd day. Photos attached to show just some of the shoddy work they did. After getting the 1st set of replacement parts, they sent a 2nd install company (who were Awesome both professionally and with their outstanding customer service - CE Solutions A+) who fixed the original issues and then discovered more shoddy work. The entire countertop had to be replaced it had been installed so badly. After receiving more product to fix the new issues, I got ghosted by my "personal customer service rep" and it has been one runaround after another. I have a "lifetime warranty" from Wren which feels laughable at this point, I don't trust them to be reliable. I'm supposed to be getting a $299 rebate check from Wren which I'm not holding my breath for. Things looked so promising in the beginning and ended up to be a mess. I do not recommend Wren at all and that is sad because I always want and root for a local company to succeed in business.

Whole process was great. Love my new kitchen, everyone at Wren was very professional and kept their promises.

Great service from start to finish, great product and really pleased with our installed kitchen thanks for everything!

There are no words for how miserable this experience has been and how glad I am that it is over. The showroom was beautiful and the designer was very helpful. That's where the good news ends. Be careful and read the fine print buried deep within your contract. NOTHING is included in the price they give you - including debris removal (this includes your old appliances, old cabinets, AND the packaging and pallets your cabinets and appliances come in and on). I elected to use their licensed installer (under separate contract), thinking there would be some benefit to this. There was not. There was absolutely NO coordination between the Wren design plans and the installer. I paid thousands of dollars more than I should have had to, to plumbers, electricians, and HVAC folks because the installers literally placed cabinets over and BLOCKED existing plumbing, lighting, and heat registers. While I was fully prepared to hire a plumber and electrician to install the appliances, I was not prepared for having to have ALL my plumbing and much of my electrical moved. Regardless of measures and surveys by both Wren and their installer, no one could bother to tell me that the design created for me entailed moving existing plumbing for the sink, dishwasher, and refrigerator; moving an existing recessed light fixture (which, by the way, they simply installed the cabinet OVER the light fixture). This is only the tip of the iceberg. The quality of the cabinets themselves is decent, (although one was damaged and was finally replaced three months later), but I would not recommend Wren to anyone. And if you do use them, be sure to hire your own contractor who will carefully review the plans and work with you to be sure that all necessary pre-work is done.

I have turned into a very frustrated and disgruntled customer since purchasing my kitchen with Wren in March 2022.
When I asked the kitchen designer about having shelves at no point where we made aware of the fact that we would get substandard half shelves in all our units (excluding the towers). Even in the showroom, none of the kitchens we saw and were shown had such useless size shelves in them.
If we had been informed of this prior to purchasing the kitchen we would have been more than happy to discuss the options for this.
I spoke to our kitchen designer and the manager who informed me there was nothing they can do this is just the size of the shelves. There was no apology until I got very upset and even then nothing has been done about it. Just repeatedly told I basically had to get over it.

I have tried ringing the customer helpline three times and have had to wait over an hour every single time still not be connected to somebody. The email I sent over a week ago has still not been replied to and I generally feel like they do not care!

It really is a shame because the quality of the kitchen is pretty good apart from the waste of space shelving that is given as part of the 'package'.
Ask lots and lots and lots and lots of questions no matter how silly because once you have purchased a Kitchen no one will make an effort to sort out any issues you have!
This should be a very simple fix and coming from a customer service background I am absolutely shocked and disappointment with the lack of care or help provided.

Unfortunately I will now be taking my custom elsewhere in the future and will never again be dealing with with or buying from Wren!