Wren Kitchens

We ordered our kitchen from wren chester. Stephen the designer was amazing and worked some magic with a very difficult space. The delivery team were brilliant and very respectful.

The kitchen is amazing and really good quality. We had one small issue which was dealt with via the app and was so easy to do it was a brilliant service.

We were excited to finally purchase new cabinets and redo our builder grade kitchen of 30 years. Wonderful experience to start until the the installer began. Blueprints were done incorrectly, costing us extra time and money. Things weren't delivered. Handles needed replacements. Counter top made wrong causing more delays of completion and no sink for 6-8 weeks. Many lies, probably 100 calls to customer service, one mistake after another. Now there are problems with the billing. Wish we would have done more research and looked on their previous google reviews. We never would have purchased from them if we had known. Not sure how long this will all take to resolve, but I will continue until it is straightened out. I'm done with any other work in our home forever after this, no words. There should be an option for zero stars as it annoyed me to have to give them one. It wasn't deserved

Where do I begin? It all starts in the glossy showroom with a smiling designer. They ask you to pay upfront-a bad sign-then it's a disaster from then on in, it was for me. One of the most horrible experiences of my life having a Wren kitchen and the quality is substandard. Wren mismeasured EVERY kitchen wall so no units fitted and then blamed me for not measuring my kitchen and checking their professional measurer. But it got worse. If you have your own installers in -much cheaper-they wash their hands of you when things go wrong! It's in the small print-read it. Their installers are overpriced. This is NOT an English company it is American owned. Profits Profits. Only Virgin Media (another US owned company) and Royal Sun Alliance Insurance (Canadian owned) have given me similar grief. Always research online before falling for hype. I have learned my lesson!

Overall our experience from start to finish was very positive and we would have given a five star review apart from the following issues. These were in regards to the fitting of the kitchen and they should have been planned in from the outset. Metal strips were required to be fitted along the edge of the worktop next to the gas hob. Our independent gas fitter pointed this out and my husband had to source some strips so they could be fitted in order for our gas safe engineer to pass the installation of our gas cooker. A cabinet had also been planned into the design of the kitchen to house the wall mounted gas boiler. This did not meet the standard required for the appliance. The kitchen fitter adjusted the cabinet.

They designed our kitchen, therefore knew all the measurements, was told they could provide a quartz worktop. After signing for the kitchen, they then told us they couldn't supply a worktop long enough and would have to have additional joins. This was not what we wanted and tried to cancel the worktop. Their standard answer was 'you signed the contract so tough!' When pa£3600 for a worktop you don't expect multiple joins. Customer service was the worst I have ever experienced, not Interested as soon as they have your money. Go elsewhere

Wren fitted our kitchen in June 22. The service was excellent. Wren project managed the whole thing, design, delivery, removal of old kitchen and full fitting of new kitchen including plumbing, electrics and tiling. The job was completed efficiently and to a high standard.

I started working with Wren 1 year before the kitchen was installed.
Despite a change of designer midway through, Wren were very attentive all the way through the design process.
The installation team were first rate and I am delighted with my new kitchen.