Where do I begin? It all starts in the glossy showroom with a smiling designer. They ask you to pay upfront-a bad sign-then it's a disaster from then on in, it was for me. One of the most horrible experiences of my life having a Wren kitchen and the quality is substandard. Wren mismeasured EVERY kitchen wall so no units fitted and then blamed me for not measuring my kitchen and checking their professional measurer. But it got worse. If you have your own installers in -much cheaper-they wash their hands of you when things go wrong! It's in the small print-read it. Their installers are overpriced. This is NOT an English company it is American owned. Profits Profits. Only Virgin Media (another US owned company) and Royal Sun Alliance Insurance (Canadian owned) have given me similar grief. Always research online before falling for hype. I have learned my lesson!