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Wren Kitchens

Overview

Wren Kitchens has a rating of 3.7 stars from 990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wren Kitchens most frequently mention customer service, much trouble and whole process. Wren Kitchens ranks 2nd among Kitchen sites.

service
191
value
136
shipping
132
returns
100
quality
132
This company does not typically respond to reviews
+192
How would you rate Wren Kitchens?
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GB
1 review
0 helpful votes
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Lush kitchen
April 12, 2023

More than happy with wren from design to delivery, had no issues all was helpful. Replacement sent out straight away. Had my own fitter, but up to fitting wren was very helpful, i loved all online videos and help.

Date of experience: April 12, 2023
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thank you for leaving a brilliant review, Kim.

It's a joy to read your fantastic feedback - your new kitchen sounds gorgeous!

Anastasia

New York
1 review
0 helpful votes
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Pleasant, painless, and timely
January 4, 2023

We had a great experience with Wren Kitchens at the Milford, CT location. The sales associate we worked with, Tavon H., was awesome. Our project was a unique one and he was patient and thoughtful in providing recommendations and applying his product knowledge. The products are quality. There are a wide range of options to customize your space. The process is quick and easy, and the turn around is faster than anyone else in the industry.

Date of experience: January 4, 2023
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thank you for those 5 stars, Nick.

I'm so pleased that Tavon from our Milford showroom provided such a thoughtful and inspiring design experience - that's wonderful to hear.

I hope you're enjoying your beautiful new kitchen!

Anastasia

GB
1 review
0 helpful votes
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My Kitchen Install
April 12, 2023

I found the whole experience really good. The planning and design by Wren. But i installed myself. All the plans, drawings, instructions and documents gave me the confidence to complete, and i am happy with the outcome. Many people who visit my flat are also impressed with my new kitchen.

Date of experience: April 12, 2023
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thank you for leaving a wonderful review, Ian.

I'm so pleased that your experience with us has been positive from start to finish - it sounds like you did a fantastic job installing your beautiful new kitchen!

Anastasia

GB
1 review
5 helpful votes
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Terrible service
October 24, 2022

Terrible service, lots of delays in everything, lack and confusing communications between the company and the fitter, and it's the customer at the end who has to wait and keep chasing this up. They are only nice and dedicated until you pay them. I wouldn't recommend the company to anyone!

+4
Date of experience: October 24, 2022
GB
1 review
5 helpful votes
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I bought a whole kitchen from Wren. The team in the showroom were fab with planning, designing ideas etc. The problem started when the kitchen was delivered. 8 items were missing. Called the customer care line, was on hold for 45 min before someone could answer the call. It took another 20 mins for the advisor to order replacements. During the installation, found more items missing and damaged. Went to the app/online to order replacements, the system kept giving me an error. Tried calling the Customer Care line, was put on hold waiting for an advisor for another 50 mins.

Just wish that Wren kitchens would invest some more resources into answering customer calls promptly rather than making them wait for 45-50mins listening to music.

Date of experience: May 16, 2022
GB
1 review
0 helpful votes
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Our bright new kitchen
April 11, 2023

The design stage was so easy, a couple of visits to the Wren showroom and it was all sorted! The build stage was very quick and we hardly noticed any mess, the fitter was excellent and took in all our requests and carried them out efficiently and with expertise. All the old units were taken away quickly leaving it all clean and tidy. Thank you Wren Kitchens!

Date of experience: April 11, 2023
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thank you for leaving a wonderful review, June.

I'm so pleased that your experience with us has been positive, with highlights at every stage - your new kitchen sounds stunning!

Anastasia

GB
1 review
1 helpful vote
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New Wren Kitchen
October 10, 2022

Thrilled with my kitchen from Wren. Service was excellent and very helpful with ideas. Elena Rubino was very professional and talked me through everything. The installers were very efficient and did a great job left everywhere clean and tidy. The clean up operation of the discarded kitchen was quickly done. I would recommend Wren to anyone who wanted a new kitchen

Date of experience: October 10, 2022
Wren Kitchens .. Wren Kitchens Rep
over a year old

Hi Anne,

Thanks for the great review; We're glad your designer Elena was able to help create a kitchen that meets all your needs.

It's always wonderful to hear such great comments about the service and quality of our products.

We would love to see your new kitchen, so why not enter it into our #Wrenovation competition; Enter by sending pictures to: wrenovations@wrenkitchens.com.

Please don't forget to add your postcode or order ID!

Thanks again for getting in touch, and enjoy the rest of your day.

Thanks,
Wren Kitchens

GB
1 review
0 helpful votes
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Fabulous new kitchen!
April 11, 2023

My kitchen was chosen (via a mobile van!) I chose cream gloss fronts,j close.
Delivery was easy and uneventful via the Wren app,and it was easy to order items I either forgot or changed my mind about!. Delivery was always timely.
The temporary sink was really useful. My experience was excellent and I can't say just how pleased I am with my result!

Date of experience: April 11, 2023
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thank you for leaving a 5 star review, Elizabeth.

I'm delighted you had such a positive experience with our brilliant Mobile Design Centre, and it's lovely to hear your feedback on our App.

I hope you're enjoying your new kitchen - it sounds stunning!

Anastasia

GB
1 review
0 helpful votes
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The best service
April 11, 2023

Wren have given me my dream kitchen and I couldn't ask for anything better.
From the planning stage to the delivery. We bought pre made and fitted it ourselves and the instructions were amazing. A few parts had been missing and an online form made it easy to order and they were sent within 24 hours.

Date of experience: April 11, 2023
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thank you for leaving a 5 star review, Tara.

I'm delighted that you now have your dream kitchen - your wonderful feedback is a joy to read, and I hope you're thoroughly enjoying your stunning new space!

Anastasia

GB
1 review
0 helpful votes
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Experience review
January 25, 2023

My experience with wren was good I had a few problems with appliances and chasing up a refund and only had 1 damaged unit which was sorted out just a few difficulties with delivery. Some people have said I should have been compensated but at the time it was stressful so didn't complain I just wanted my kitchen finished and it is and I am so pleased with it.

Date of experience: January 25, 2023
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thanks for leaving a review, A.K.

Although it's disappointing to hear about the appliance and unit issues, I'm pleased that these errors didn't take too much away from your overall experience.

I hope you're enjoying your lovely new kitchen!

Anastasia

GB
1 review
0 helpful votes
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Amazing service!
May 24, 2023

The kitchen planner was amazing. Really helpful throughout the process. There was an issue with one unit arriving damaged but this was replaced as soon as I contacted Wren, with no charge. I had an issue with my plan including too many worktops also which seemed to have been a planning error on the system. This was also refunded to me without me needing to raise a complaint. All in all a really good process throughout and have recommended to friends and family!

Date of experience: May 24, 2023
GB
1 review
0 helpful votes
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Wren Kitchen Experience
June 13, 2023

We had a full kitchen refit, Wren showrooms were very good to see the quality and choice and ideas on design. We had good customer service throughout with constant updates on progress. Would definitely recommend.

Date of experience: June 13, 2023
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thank you for leaving a fantastic review, Stuart.

I'm so pleased that your experience with us has been as enjoyable as possible, from start to finish - now your project is complete, I hope you're enjoying your beautiful new kitchen!

Anastasia

GB
1 review
0 helpful votes
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Great service
December 20, 2022

The whole experience from the showroom to being fitted went without a hitch. Friendly staff and not pushy trying to sell sell you things you don't need or wanted. The fitting of the kitchen was easy, the fitter was clean and tidy doing the work and wouldn't sign it off till he made sure we were happy b.

Date of experience: December 20, 2022
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thanks for the brilliant review, Jason.

I'm delighted to read your fantastic feedback - I hope you're enjoying your lovely new kitchen!

Anastasia

GB
1 review
0 helpful votes
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Superb kitchen
June 22, 2023

My experience with wrens, efficient great customer service friendly staff within shop and online.
Great experience and helpful for an important buy, kitchens are the hub of family life and they couldn't help more. Thankyou

Date of experience: June 22, 2023
GB
1 review
0 helpful votes
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Excellent from start to finish!
June 5, 2023

Great experience instore with the kitchen planner and then smooth process until completion, only took 2 months, very impressed with finished kitchen- just what we wanted!
Great value for money and safe hands.
Many thanks

Date of experience: June 5, 2023
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thank you for leaving a 5 star review, Janine.

I'm so pleased that your experience with us has been as stress-free as possible from start to finish - your new kitchen sounds stunning!

Anastasia

GB
1 review
0 helpful votes
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Lovely kitchen
December 29, 2022

Was a little dubious to proceed with my order after hearing many horror stories about Wren, but in all honesty as a fitter told me you get good and bad with all companies. So we went ahead and I have to say it was perfect from start to finish, the small problems I did have was remedied within 24hrs.
All in all I am very happy with kitchen and the customer service

Date of experience: December 29, 2022
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thanks for leaving such a lovely review, Tanya.

I'm delighted that you chose Wren for your kitchen transformation - it's great to hear that everything went as smoothly as possible, and I'm pleased that the issues you experienced were quickly resolved.

I hope you're enjoying your beautiful (and practical) new kitchen!

Anastasia

GB
1 review
0 helpful votes
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Great experience
June 23, 2023

Great service from all the team at Wren kitchens. The design process in store was was so simple and staff were very knowledgeable and helpful. Vast selection of colours and finishing were available. Delivery team were very friendly and great at communicating their arrival time. We fitted the kitchen ourselves, it was straight forward with all the instructions easily accessible.

Date of experience: June 23, 2023
GB
1 review
0 helpful votes
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Great all round service
December 29, 2022

Kitchen designer Karen from the Gloucester branch was attentive from start to finish.
Measurements of the kitchen were carefully calculated.
The delivery was on time
And my kitchen looks just fantastic
Problem free, with the most helpful staff. Thank you wren!

Date of experience: December 29, 2022
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thank you for the wonderful review, Donna.

I'm so pleased that Karen from our Gloucester showroom provided such a thoughtful design experience, and it's great to hear that your kitchen project went as smoothly as possible.

Your new kitchen sounds stunning, and I hope it brings you lots of joy!

Anastasia

GB
1 review
0 helpful votes
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New kitchen
June 22, 2023

Great experience from start to finish.
The planner in the sales room was very professional and not at all pushy, and designed us a great kitchen. Delivery was only time and professional. Couple of minor issues with slight damage on a couple of doors, but the process of ordering replacements through the app was great and they were delivered with no fuss

Date of experience: June 22, 2023
GB
1 review
0 helpful votes
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Great new kitchen experience from Wren
March 4, 2023

From ordering to installation we had great service from Wren. Any queries were quickly dealt with and their installers were brilliant. Our kitchen and utility room were transformed in a week with no mess or damage and we have the kitchens we wanted. There were a couple of snags which were quickly dealt with. Well worth paying the extra for Wren fitters.

Date of experience: March 4, 2023
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thanks for 5 stars, Paula.

It's a joy to read your wonderful feedback - I'm delighted you chose Wren for your recent kitchen transformation!

Anastasia