Overview
Wren Kitchens generally enjoys a positive reputation, with customers frequently praising the quality of their products and the helpfulness of their staff throughout the design and installation process. Many reviews highlight the seamless communication and support provided, particularly during delivery and after-sales service. However, some customers express dissatisfaction with hidden costs and a perceived lack of accountability in customer service, indicating areas for improvement. Overall, while Wren Kitchens excels in product quality and customer experience, addressing concerns related to transparency and responsiveness could further enhance their reputation.
This summary is generated by AI, based on text from customer reviews
Had the best experience at Wren Derby. Nathan was great the whole way through and helped massively!
So easy to change and add details through the design process.
Quality of the kitchen was immaculate and came so well packed.
Overall very good experience any problems were sorted very quickly
Thank you so much for leaving a glowing review, Jacky!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Really enjoyable experience with the entire Wren family from beginning consultation to the end installation and support. The 3D really helped us to make decisions before investing time and money in the final design. Would highly recommend Wren again and again!
Thank you for the brilliant review, Neha.
I'm so pleased that your experience with us has been so enjoyable, with highlights at each step of the way - and it's especially great to hear that any issues you experienced were quickly resolved.
I hope you're enjoying your wonderful new kitchen!
Anastasia
The design experience with wren was brilliant and our designer did a great job with our kitchen. Delivery was fast and efficient the only down side was there was a few mistakes when it arrived and had to reorder some bits.
My kitchen was designed by Katy at wakefield showroom. She was helpful, friendly, professional and above all (as I was on a budget) not at all pushy, she listened to what I wanted and designed my perfect kitchen. Delivery was spot on! I had one small issue with a damaged end and it was sorted and a new one delivered within a few days. I'm thrilled with my Wren kitchen and would def recommend!
Thank you for leaving a 5 star review, Lyndsey.
I'm delighted that Katy provided such a thoughtful design experience, and it's great to hear that your damaged end issue could be easily resolved.
Now your project is complete, I hope you're enjoying your beautiful new kitchen!
Anastasia
Great service from start to finish. Very friendly and helpful staff. Nothing was too much for them.
Kate was very professional and friendly.
We love our kitchen and would definitely recommend wren to family and friends
Thanks for the excellent review, Gaynor.
I'm delighted that your experience with us has been so positive, from start to finish - that's great to hear.
I hope your lovely new kitchen brings you lots of joy!
Anastasia
Used wren for my kitchen after looking at other kitchen makers. Found the quality to excellent. I fitted the kitchen myself and found it easy as the units come pre built. I would highly recommend wren.
Thanks for the brilliant review, Gary.
It's great to hear your fantastic feedback about the installation process, and I'm delighted that you enjoy the quality of our kitchens.
I hope you're enjoying your lovely new kitchen!
Anastasia
Great experience, done what they said,when they said they would do it!
Thank you so much for sharing your fantastic experience with us, Leigh!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of #TheGreatWrenovation.
Best wishes,
Anna
Very good attentive service and quality kitchen. Would have given 5 star rating but Wren didn't want to help over the disgraceful AEG promotion debacle, when all you needed to do was ask your local AEG rep to sort it out!
Thanks for leaving a review, John.
Although it's great to hear you're enjoying your new kitchen, I can understand your frustration regarding the appliance issues - your feedback is appreciated, and has been noted.
Thank you,
Anastasia
We were absolutely impressed with the level of service and attention we had from both your sales team and the after sales and installation team.
The few minor issues we had ( a draw front missing and a draw runner not quite 100%) were quickly and efficiently resolved without fuss.
The overall result is a kitchen that we are rightly proud of.
Thank you for the fantastic review, Fred.
I'm so pleased that your experience with us has been positive, and it's lovely to hear that any minor issues were quickly resolved.
I hope you're enjoying your beautiful new kitchen!
Anastasia
Pre sales were great.
Post sales experience was one of the worst companies I have had to deal with.
We had our kitchen measured by their team, twice.
They managed to measure almost every part of the structure incorrectly, including where the gas and dishwasher points were located.
We have had to move the whole kitchen over as a result of their error.
As a result of the incorrect measurement, we had to re order units that fit correctly to our kitchen, and re pay to have our kitchen re fitted, which has cost us an additional £2,000.
To add to this, we have not received any compensation to the additional costs and time.
We have tried to contact them around 5 or 6 times now and we haven't had any contact back from them.
Hi Aimee,
Thank you for your review. I'm sorry to hear you feel the service has not lived up to expectations, and it's certainly something we will look into.
I have raised these issues with our team and have asked that they investigate
Regards,
Kevin
I used Wrens Kitchens company for the first time. Customer service is excellent though I wasn't sure about the finished product until the kitchen was delivered and assembled. I absolutely love it! Now I am seriously considering another kitchen, but this is for myself. :)
Thanks for those 5 stars, Anna.
I'm so pleased that your experience with us has been enjoyable - we hope to see you again in future for your personal kitchen project!
Anastasia
From the designers first visit right through the ladies on the phone, the guy checking all the measurements to the guys who fitted the worktop. They were all professional polite helpful and efficient a pleasure to deal with
Thank you for leaving a fantastic review, Susan.
I'm so pleased that your experience with us has been positive from start to finish, with great communication at every stage of the process - now your project is complete, I hope you're enjoying your beautiful new space!
Anastasia
From start to finish it was all good. Fab customer service and the kitchen looks amazing.
Thank you so much for leaving a 5 star review, Ian!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Great service value and communication. We are very please with our kitchen.
Thank you so much for leaving a 5 star review, Keith!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
My order delivered correctly on the day and time expected
Thank you so much for sharing your positive experience with us, Mark!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
From start to finish just fabulous my kitchen looks like something out of a magazine beautiful
Thank you so much for leaving a 5 star review, Anne!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Great attention to detail.
Sorted my wish list and made it happen.
Magical experience
Thank you so much for sharing your fantastic experience with us, Jim!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Great customer service, quick delivery and amazingly designed
Thank you so much for leaving a 5 star review, Natasha!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Brilliant from.start to finish! Our second kitchen from Wren and love it!
Thank you so much for leaving a glowing review, Lucy!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
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Thank you for the wonderful review, Georgia.
I'm so pleased that Nathan provided such an excellent level of service, and it's great to hear that the rest of your kitchen project went as smoothly as possible, too.
I hope you're enjoying your beautiful new kitchen!
Anastasia