Worthy Reviews Summary
Worthy has a rating of 4.3 stars from 437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Worthy most frequently mention entire process, great experience and customer service. Worthy ranks 4th among Diamond sites.
Life can get rough… at some point you have too take out the old by making room for the new 😍… such a delight & great company to work with keeping transactions smooth & efficient! Worthy associates walk you through step by step keeping it simple & easy… really enjoyed and loved working with everyone and when I felt uneasy they were right there by your side assisting as needed! Truly a grand experience built with trust 🙏🏼
Worthy was very helpful and getting my needs fulfilled. The money was wired quickly without any difficulties.
Hey Jim,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
Plenty of communication during the phases of sending/receiving my items and during the selling process. Once my items sold, however, all communication from Worthy ceased. They quote a time frame of 3-5 days to receive your payment once the item sells. On day four I called for an update and was told that I would receive payment on the next day, the fifth day. On the fifth day, I called and was told that it was too late in the day (4PM) because "finance closes at 5:30pm" but that I may still receive payment that day but it would certainly be by the next day, the 6th day. On the 6th day, I chose not to wait until the end of the day to call. When I called I was told that I would receive payment in the next 1-2 business days (today is Friday, Monday would be the 9th day). I was told that there was no one to escalate my phone call to when I asked for a manager. I was told there were no guarantees about when I would receive the funds. I have now been told three days in a row that I would receive the funds that day or the next day and now on the third day the story is it will be another one to two more days. I've lost confidence in anything they tell me at this point and am wondering if I'll get my money without taking further steps. THE MOST IMPORTANT PART OF THE ENTIRE PROCESS is the part they can't get right. Of course, they've received their payment.
Hi Beth,
Congratulations on the recent sale of two of your jewelry pieces. Once again, we appreciate having had the opportunity to partner with you in their sales.
The sale of your ring was finalized on December 27th and the sale of your watch was finalized on December 29th. Payments for successful sales are normally issued within 5 business days of the sale being finalized however the recent holiday created some delay in the processing time. Proceeds for both sales were issued to you on January 5th which would have been within the normal timeframe for the watch's payment. We sincerely apologize for the slight delay in the payment of your ring and for any confusion that led to such a poor experience.
We're hopeful you have since received the funds but your bank may require 1 additional business day to process the payment on their end. To ensure we have thoroughly addressed this with you, you can expect to hear from a senior member of our team today.
Thank you,
Worthy Team
Worst experience ever. Been selling jewelry for 20 years on eBay. They took my jewelry. Lack of communication took several weeks to even get an auction going. There were platform software issues so I couldn't change reserve prices. I tried on their mobile app I tried on my computer. I tried several different browsers. I called their tech-support they seem to care less. Their fees are super high. They claimed it was a 10 day process. It took over three months. Then they lost two of my pieces for over a month, it took them to return it to me and I live two states away. Pretty much felt like it was a scam. Two of my high price items I was offered pennies on the value. Their professionalism lacked their customer service lacked their communication lacked their software platform, lacked the prices. They offered lacked long story. Short sellers beware and stay away!
Hello James L.,
While we are glad we were able to help you sell two of the four pieces you shipped to us, we are sincerely sorry to hear this was not a good experience for you overall.
As stated on our site, our process typically takes 10-14 business days from the point of your jewelry's arrival at our headquarters to payments being issued for successful sales. We recognize the preparations taken for your collection of jewelry extended beyond this timeframe and we missed a crucial opportunity to keep you better informed.
For the large majority of sellers whom we are fortunate to partner with, the feedback is overwhelmingly positive. Things don't often go wrong but we appreciate being made aware when they do so we can focus on identifying what can be done differently to prevent the issues from reoccurring. Rest assured, our product team has been made aware of your experience and it has been used as an example in recent discussions surrounding the handling of multiple pieces of jewelry at one time.
There is only a fee for our services in the event of a successful sale and it is respective to the amount your jewelry sells for. As a reminder, the services we provided you included complimentary shipping to and from our headquarters, professional cleaning and photography of your jewelry, complimentary grading with GIA and IGI, and the creation and promotion of your auctioned jewelry listings to our buyer network. We are confident the Seller Success Fee is appropriate for the services we provide however we'd be more than happy to discuss this and any other remaining concerns with you directly.
You can expect to be contacted by a senior member of our support team. We look forward to connecting with you directly and determining any appropriate measures we can take to address the concerns with your recent experience.
Thank you,
Worthy Team
The process was simple and worthy kept me informed the entire time! Once my jewelry sold I received my payment in a timely manner!
Hi Sharla,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team
In the beginning I was a bit hesitant about selling my ring but as time went by...EXCEPTIONAL experience. The process was made easy and the steps that were taken to successfully sell my ring was great and professional.
Hi Joseph,
Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We completely understand how intimidating selling your jewelry can seem at first and we're glad you decided to give us a try. We look forward to working with you again should the opportunity arise.
The Worthy Team
Amazing info and service
Great updates as process was happening
Hi Samantha,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team
Had a Rolex watch that I wasn't wearing but once or twice a year, I saw the Worthy ad on TV so I decided to check what I could sell it for at a few local jewelry stores. I called Worthy they helped me with process and was surprised how smooth everything went and received more than any local store offered.
Thanks, Steve
Hey Steve,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
The process was incredibly thorough and easy to follow and the communication was great throughout the whole process, I never had to worry! Happy with how my ring was handled and auctioned. Thanks!
Hi Britten,
This is exactly what we strive to do! Congrats again on the sale of your ring. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.
The Worthy Team
MY experience with Worthy was wonderful. I got the money I wanted for the 2 rings I sold.
Hi Sherri,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team
I was hesitant to sell through an online company, but after research and being able to speak with Rachel, she was able to answer all of my questions and set my mind at ease. The process was very easy. It did take a little bit of time, but all in all everything went smoothly. I was able to sell my ring and have the money deposited in my account within a few weeks. I would definitely work with Worthy again!
Hi Shannon,
Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We completely understand how intimidating selling your jewelry can seem at first and we're glad you decided to give us a try. We look forward to working with you again should the opportunity arise.
The Worthy Team
A very positive experience. The staff were friendly, professional and helpful.
Hi Nicole,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team
I was skeptical at first because I wasn't familiar with Worthy. After reading reviews and checking their rating on BBB; I was confident enough to take a chance. I'm glad I did. Worthy communicated with me almost daily concerning the status of my ring. Within a week my ring was sold and in two days I received payment for auctioning my ring. I highly recommend Worthy.
Hi Elva,
Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We completely understand how intimidating selling your jewelry can seem at first and we're glad you decided to give us a try. We look forward to working with you again should the opportunity arise.
The Worthy Team
Extremely easy transaction and received my payment for goods sold quickly.
Hi Bonnie,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team
They'll be very nice and attentive until the product doesn't sell. The. Towards the end of after the bidding process they no longer call u to inform u of things don't send out correct emails. Sent my ring to a far Fedex location instead of directly to my home (where it was picked up from). When I called they lady had so much attitude and could not send me a copy of the said email. They'll bid and you won't get much, the jeweler offered me more. You'll waste more time than anything, not to mention who knows if they switch your diamond now I have to go get it checked. What a mission.
Hello Ana,
We're glad to hear there were some things that went well however we're sorry to see that your experience overall did not go as planned.
When the offers placed during your auction did not meet your desired amount we initiated the return of your jewelry. You were sent an email to approve the return location and based on your selection, the jewelry was shipped to a FedEx location near you. Multiple emails and texts about our return process and your pending return were sent to keep you informed.
Any misunderstandings should have been able to be quickly cleared up by our team however based on your feedback, it doesn't appear that this occurred. A member of our leadership team has already followed up with you directly to address any remaining concerns in an effort to improve your overall experience with our company.
Thank you,
Worthy Team
Everything is great, great customer service, easy transaction. The only negative thing is fees is high
Hi Dmitriy,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team
I had jewelry from my divorce that I was never going to wear. Worthy handled the whole process! They sold my items quickly and I got the money so fast straight into my account. I was a bit hesitant to ship my items, but they kept me posted every step of the way! I highly recommend Worthy!
Hi Leena,
Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We completely understand how intimidating selling your jewelry can seem at first and we're glad you decided to give us a try. We look forward to working with you again should the opportunity arise.
The Worthy Team
I was very leery to send my mom's wedding set off in the mail to be sold, but Worthy proved there is nothing to be afraid of. My personal representative contacted me every step of the way not only by email, but also by phone. The price I received was fair and comparable, and actually slightly higher, than what I was quoted at a local jewelry store. The experience was top-notch, I would recommend selling your jewelry through them.
Hi Susan,
Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We completely understand how intimidating selling your jewelry can seem at first and we're glad you decided to give us a try. We look forward to working with you again should the opportunity arise.
The Worthy Team
An easy professional process that exceeded my expectations. I will use them again.
Hi Christina,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team
I had my items at a local jewelry store on consignment for 7 months. I was told there was no interest. I sent them to Worthy for no cost to me. I was kept informed of the process and within a few weeks, the items sold, and $ was on the way.
Great service... Happy customer.
Hey Christopher,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
From the business
Selling an old engagement ring in 5 easy steps: https://www.worthy.com/sell-jewelry
Using Worthy's online auction platform you can get more for your jewelry without leaving your home:
1. Free Estimation-Tell us about your ring and provide an image, we’ll help you gauge its resale value
2. Insured Shipping- We’ll make sure your valuable arrives at our headquarters safely, with insurance coverage of 150% of its estimated resale value
3. Complimentary Grading-One of our esteemed grading partners will verify and describe your valuable with highly detailed, accurate descriptions
4. Professional Photos - Our in-house photographer will take HD 360 degree photos of your valuable, showing off every impressive detail
5. Personal Auction-Using the professional photos and grading, verified buyers from around the world are invited to compete for your ring. Just approve the highest bid, and the money is yours.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nina,
We appreciate having had the opportunity to partner with you on the sale of your piece. We're very focused on helping you get the most for your pieces and it's even more exciting when the outcome exceeds your expectations! Congratulations again on your recent auction!
The Worthy Team