Working Class HeroesReviews 2,179

Awful. My order was two days late getting to the DHL depo in Swindon, this is after I paid £5.99 for next day delivery, to add insult to injury, DHL then tried three times to deliver the package without success, could not find my house (idiots) I then decided to drive to the DHL depo to collect the package. I am out of pocket. And I lay this at the door of Working Class Hero's, perhaps they can reimburse the 5.99, my petrol driving to Swindon and back and a day lost of my Consultancy Business.

Euan in the actual shop is brilliant. Emma in web orders customer service equally so but swamped.
Management need to review processes and reward the staff on the frontline for copping the flack of their poor decision making. The disconnect between the bricks and mortar shop and the web orders warehouse leaves the customer nowhere to go. Web orders warehouse NEEDS a customer telephone number to contact instead of hassling the shop who can't do much more than email the warehouse or wait for generic email responses. DPD certainly didn't help, losing the first package and continuing issues at the Carnforth depot but WCH resent and repaid my next day delivery charge so I got my item albeit a week late. Great stock at WCH but their popularity is proving to be their downfall.

The management need to invest in their staff who make them their money. As a previous customer I didn't expect any problems but they did occur which is a real shame. Will probably put me off ordering in future if I'm being honest though that isn't the staffs' fault but the management.

Always a good experience and quality clothing, only confusion is that items came in different parcels on two days due to items being stocked at different warehouses.
I think that due to covid when everybody was and still are shopping on line that the companies just rush to get everything out as soon as possible with the poor old delivery driver ending up making two or more trips to the same area

DO NOT USE - absolutely shocking service. Paid for next day delivery, took the day off work to wait for it and no show of parcel, had to chase for receipts, no tracking info at all & no communication from their email that they provided and somehow their shop has no ability to communicate to their management either. No guarantee that my item will arrive either, appalling business. Wish i checked the reviews before ordering. If its the case like the other reviews where people havent had any communication/refunds - will be reporting to trading standards. Lad who works in the shop is sound as tho.