Woolworths Australia

6th week in a row I've had issues with them not being able to deliver in a 3 or 4 hour window! This week I was going out so even added the instruction I would not be home outside the selected window and the still rocked up late and started calling because there was no one home? This is meant to save me time and consistently I'm on the phone or online chat, requesting call back from customer service that never happen. (I did receive 1 call after the 3rd delivery and they said they'd raised the issue with logistics and would ensure it didn't continue happening) 3 more deliveries late out of 3. Have requested a full refund of the prepaid delivery fees for the year I've paid and was told no. Will be contacting consumer affairs from here.

If you ever shop just to get a couple of snacks, I suggest just going to the actual store, because there's a certain amount of money that you have to spend which I just find ridiculous (You have to spend $50 for groceries + an extra $15 for delivery fees). I guess it's good because of COVID, but before COVID, and even post-COVID, it's not going to be useful at all.

For whatever reason, on 22 October 2020, this company processed two charges (one valid and one unauthorised) on my credit card ending for my one only online Woolworths grocery order.

The first charge of $102.98 is invalid and unauthorised as it relates to a cancelled order. The second one of $100.93 is valid.

It took them nearly a week to reply to my email. In their reply, they don't acknowledge that a cancelled order should have been fully refunded. While the amount would've been changed correctly, I am far as I am aware Cancelled orders are not meant to be charged.

Also, I have been having trouble receiving points for orders, whether they are the normal points or boosters. It seems that their automated points system doesn't process the points adequately.

I have been double charged for one online order. There are two transactions on 22 October 2020 for one online order. Despite my consecutive efforts to get it resolved with the company, their customer representatives don't seem to want to resolve this matter.

This company is constantly being fined for breaches to consumer law. On one occasion, the Federal Court has ordered Woolworths Limited (Woolworths) to pay total penalties of $3.057 million for breaches of the Australian Consumer Law relating to safety issues with house brand products sold in Woolworths supermarkets, Big W and Masters stores. On a different instance, the Federal Court has ordered Woolworths Limited (Woolworths) to pay penalties totalling $9 million for contraventions of the Trade Practices Act 1974 (now called the Competition and Consumer Act 2010) (the Act), following admissions made by Woolworths in proceedings brought by the Australian Competition and Consumer Commission.

Lastly, the appalling handling of the ooshies stock. Without any notice, ooshies were completely removed online and in store, leaving people empty handed. That's not the proper way of treating your customers.

I am now a customer of Aldi and Coles.

Tonight I purchased an online egift card to send to a family member that desperately needed food and other items to survive. Half an hour after order I am still waiting and STILL on hold trying to speak to a human being! How on earth in this day and age can a digital online order not be instant!? Absolutely pathetic and will NOT be doing this again! EVERY other company I have EVER made a digital purchase with has been instant as it should be. Go elsewhere for egift cards!

EDIT - Finally just got through and no help whatsoever. Apparently the gift card team are seperate and are not open until Monday which means that I cannot help my family member buy food as Woolworths have effectively stolen my money! How disgusting! Will NEVER be buying a gift card from these disgusting people again!

I refuse to shop at woolworths due to their racism against Australians when they decided not to sell Australian merchandise for Australia day

Woolworths have been great, during the pandemic. I use the home delivery service. Whilst some items are hard to get, that is no fault of woolworths. Times are tough. They always bring my groceries at the time they say they will, are professional, and courteous. I have been a home shopper for around 6 months. Loving it. So easy. And if they cannot give you certain items, they automatically refund you. They keep you up to date on everything. Thanks woolies!

The behavior displayed by Toongabbie Woolworths Manager Jennie was nothing short of arrogance. She addressed a customer with the words, "Give him the refund to shut him up," in an utterly condescending manner. It's important to clarify that I wasn't seeking a monetary reimbursement, to begin with. My request was a simple exchange. One might wonder how a customer is supposed to know that frozen items are non-exchangeable. While it may be store policy, it's essential that such policies are communicated clearly through various channels, both online and offline, to ensure customers are aware. Read More: https://www.productreview.com.au/reviews/e27e64fe-0c68-5455-a969-bf0731f1429b

Better than their competitor because they do NOT add 10% to the majority of their products AND you can give authority to leave

Every week I order my groceries from here and they never disappoint, if there is anything I'm not completely happy with, they don't hesitate to refund my money but honestly that has only happened once.

I always get the freshest quality product and the drivers/delivery guys are so good with instruction. They even bring all my heavy shopping up 3 flights of stairs for me, so kind and helpful.

I recommend grocery shopping online with woolworths to everyone!