From the business
Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
This summary is generated by AI, based on text from customer reviews
I called with questions and the Sales person I worked with was friendly and very helpful. I ordered what I needed and the product came faster than I expected. I'm excited to have my fireplace converted to gas next week and seeing what I ordered in action.
The sales person that answered my call was Extremely knowledgeable and helpful! My fireplace re-face came in in great condition and looks amazing!
Ordered online from a variety of choices. Quick delivery. Item was as described and arrived quickly in good condition. No issues!
Thank you so much, Drew and Jodi! We’re thrilled to hear everything arrived just as expected and so quickly. It means a lot to us to have earned your trust, and we look forward to helping with your home projects in the future!
Contacted customer service and they were able to process my warranty issue within a few days
Some call to buy, and others call to get help with what they've bought. We see both as amazing opportunities and we are grateful that you picked Woodland Direct.
Arrived on time. Easy to put together. Very sturdy. Well built. Plan on buying a smaller version for the patio.
You picked a solid wood rack from Woodland Direct. We were glad to have you visit and thrilled to hear you are happy with your new wood rack. Thank you for this feedback and the chance to serve.
Tom did an amazing job in helping me determine the absolutely right fire pit for my need. So appreciate his efforts. Bob Kay
We appreciate the chance to help. Congratulations on your new fire pit and thank you for letting us know our assistance was appreciated.
I was guided to the right product for my unique set up, recorded helpful advice! Product arrived quickly.
Thank you for the chance to help when you needed some guidance. It looks like Kurt helped you find an amazing new electric log set. We appreciated the chance to help and we're grateful you chose Woodland Direct.
Received a damaged burner and they replaced it immediately and without problem. Everything came very quickly.
There is a great team in place here who help from start to finish. We were glad to help you find what you needed and grateful for the chance to help when there was a problem. Thank you from the entire team at Woodland Direct.
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Hello, Jonathan. Thank you for three stars. Let us know if there is anything we could have done to earn 4 or 5 stars.
Order came quicker than expected and quality of the electric fireplace was also greater than expected! Very pleased with function and appearance.
We appreciate your continued business and support! We hope your new Napoleon electric log set is everything you hoped for. Thank you for the review.
We purchased the Peterson Real Fyer unit with the optional G45 Hearth Kit and the additional Lava Fire Coals. The finished product actually looks real. We couldn't be happier. Definitely recommend Woodland Direct we had questions so we had to call and they were extremely helpful and made all our arrangements while on the phone.
You made a great choice with your Real Fyre Log set. Providing exceptional service is something we take pride in, and Tiffany was happy to assist you in finding the perfect log set for your home. Thank you for taking the time to leave us this wonderful review; we truly appreciate the recommendation!
I had an unusual fireplace build, and I wanted to screen that fit on the inside of my fireplace. The staff spent a lot of time with me over the phone to ensure that I got the proper fit for my fireplace screen. The workmanship is gorgeous, and I couldn't be more pleased with my fireplace and my screen!
Thank you for sharing your experience. We're thrilled that Kurt could assist you in finding the perfect fit for your unique fireplace and appreciate your repeat business!
Delivered as promised and works well. Assembled easily with iin no time the firewood was stack in the racks.
Thank you for your review! We're thrilled that you appreciate the durability and handmade quality of our Woodhaven racks, proudly crafted right here in the U.S.A. Enjoy your perfectly stacked firewood!
Everything was just as ordered and some damaged product was replaced promptly. HOWEVER, when the installation of a defective part required a return trip from our certified installer, the cost appears to be ours to bare. To date no response to reimbursement request of the addition service call cost required.
Thank you for the chance to look into this for you. One of our team is doing some checking on your labor request. We appreciate your review and the chance to improve our communications and processes.
Technical sales rep helped me spec out a few custom chimney caps and was very responsive by both email and phone.
Thank you, Nick. One of our experts, Caleb was your guide. You had quite a project, but we were glad to hear from you and help. Your new copper caps are going to look great. Thank you for calling Woodland Direct.
The chimney cap was custom made to fit our chimney and arrived sooner than expected!
Spring is a great time to check out your chimney and make sure everything is properly covered. We're glad you found us and had what you needed to get the job done. Thank you for choosing Woodland Direct.
Our salesperson was really nice to deal with. However, the venting pipe is proprietary and the sales rep did not tell me I needed it. My contractor has had to reach out regarding this. As a homeowner, why would I know that I needed that. My contractor was just as surprised.
Normally, we cover venting as we carry all of the venting for all of our appliances. We regret the oversite and will continue to work to make sure our customers have a seamless experience from start to finish. Thank you for three stars and the chance to look at how we can get better.
I had received my concrete fire table but it was severely damaged during shipping. Woodland customer service was great to work with and they sent a replacement very quickly and I had the replacement with in a week. I am very happy with their product and their customer service. Thank you Woodland Direct.
Bradley, thank you for getting with us right away and giving us the chance to help. We regret the bump in the road, but are glad to see you were happy with the quick resolution. Thank you for the chance to serve.
Can't say enough good things. Fast production, fast shipping, great communication, and the product we received was even higher quality than we'd anticipated.
James, thank you for this glowing review. You picked an outstanding new fireplace door made in the USA. It looks like Jeff gave you some guidance. You were wise to call on experts with your project and we were grateful to get your call.
I ordered a custom screen for my fireplace and followed the instructions on how to measure my fireplace. Unfortunately, the brackets that secure the screen to my fireplace did not fit. I don't understand why the representative that worked with me on ordering the custom screen did not ask for more information, pictures, video, measurements before we ordered the custom screen - as I did not understand that brackets were going to hold the fireplace in place. Luckily, Woodland, after not getting the proper assistance from the manufacturer, is going to replace the screen with another that hopefully will not give me the same issues.
It looks like we had a new screen made. Thanks for the chance to help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Crystal, for your kind words! We're thrilled to hear the value and quality exceeded your expectations, and we look forward to assisting you with any future home improvement needs to keep making your space amazing.