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The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
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James Garner autobiography was fascinating read. Well written, interesting content & subject. Learmed even more about James Garner and his life. Book was also delivered promptly and good value for price paid
Only discovered WOB recently and since then I have bought a few books from them. Both reasonably priced and delivered promptly, from my experience so far I would recommend this company and will definitely use them again.
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2nd time using and 1st class performance again, will definitely recommend to friends. Will be using again quickly.
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Bought a book supposedly in good condition. Arrived torn and damaged. Emailed customer service twice to be ignored twice. Use to be a wonderful company to deal with, now too big to care.
Thanks for your review! I will pass your comments on to our quality control team. Thanks, Wob
Great prices on good quality books with quick delivery. Can't wait to get some 'me time' and immerse myself into my books!
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Timely arrival of whole order.
Even though I change it via e-mail they were quick to reply and alter my order.
Very efficient.
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Great fast service with everything honestly described. The first place I look when I cannot find a particular book I want.
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I was looking for a specific title, but brand new was expensive. I came across WOB and the book was very well priced. The delivery was quick, and the condition of the book was as described. Will be looking to order books from WOB in future.
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As always delivery was quick and the quality of the books are great, as new, and excellent value.
Thanks WOB
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Wonderful selection of books and FREE postage. Very efficient and kept me informed of progress. Brilliant
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I found some rare football books I was looking for. Thank you! Just what I was looking for, great service.
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The quality of the CD I purchased was exactly as described. Delivery was quick and packaging was more than adequate. Definitely coming back.
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I needed a rare book for my husband for his Birthday in March and shopped around everywhere. Finally managed to find it here! Placed the order and the book arrived within 2 weeks from overseas, well packaged, very old book in fair condition. I am a happy Customer!
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I was looking for a good second hand book service to supply quality books of my choice. Looks like I found it.
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The books are excellent quality, and I would recommend them to anyone, you would not know they were second hand.
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I needed this rare book to research & describe my family history for my inquisitive grandchildren. I easily found it on the World of Books website at a generous price, & it soon arrived in good condition. Even better it included a lot of relevant information. In short this was an excellent purchase.
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Purchased 4 books which were in one package. Package was stuck in Royal Mail's Croydon DC for 11 days. Finally arrived as a damaged package in a new plastic bag with an extra book. Wob Watson bot not the smartest.
Hello, please email customerservice@wob.com with your order number and we can get the team to look into this further. Thanks, Wob
Very happy with my order, good delivery time even though it was over Christmas. Book was in good condition.
Many Thanks
Mark
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Once again the books I have purchased have come up to expectation. The description of condition of second-hand books is always fair and accurate, and the pricing is fair. Delivery is prompt, and so far I have never been disappointed. I now seek out the WOB website as a matter of course when searching for particular titles.
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Easy to use website. Speedy delivery. Pre-loved book in very good condition. Wonderful to find a company that recycles books
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Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to customerservice@wob.com and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email customerservice@worldofbooks.com and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Thanks for your review :)