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WobReviews 1,390

2.7

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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786
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GB
1 review
0 helpful votes
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Great read
January 25, 2022

James Garner autobiography was fascinating read. Well written, interesting content & subject. Learmed even more about James Garner and his life. Book was also delivered promptly and good value for price paid

Date of experience: January 24, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Good value books
January 25, 2022

Only discovered WOB recently and since then I have bought a few books from them. Both reasonably priced and delivered promptly, from my experience so far I would recommend this company and will definitely use them again.

Date of experience: January 24, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
0 reviews
0 helpful votes
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Book order
January 25, 2022

2nd time using and 1st class performance again, will definitely recommend to friends. Will be using again quickly.

Date of experience: January 24, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
6 reviews
0 helpful votes
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Bought a book supposedly in good condition. Arrived torn and damaged. Emailed customer service twice to be ignored twice. Use to be a wonderful company to deal with, now too big to care.

Date of experience: January 23, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review! I will pass your comments on to our quality control team. Thanks, Wob

GB
1 review
0 helpful votes
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Great prices on good quality books with quick delivery. Can't wait to get some 'me time' and immerse myself into my books!

Date of experience: January 23, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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First order
January 23, 2022

Timely arrival of whole order.

Even though I change it via e-mail they were quick to reply and alter my order.

Very efficient.

Date of experience: January 23, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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WOB
January 23, 2022

Great fast service with everything honestly described. The first place I look when I cannot find a particular book I want.

Date of experience: January 23, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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I was looking for a specific title, but brand new was expensive. I came across WOB and the book was very well priced. The delivery was quick, and the condition of the book was as described. Will be looking to order books from WOB in future.

Date of experience: January 22, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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WOB deliver again!
January 21, 2022

As always delivery was quick and the quality of the books are great, as new, and excellent value.
Thanks WOB

Date of experience: January 21, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
2 reviews
0 helpful votes
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Great service
January 21, 2022

Wonderful selection of books and FREE postage. Very efficient and kept me informed of progress. Brilliant

Date of experience: January 21, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Texas
4 reviews
0 helpful votes
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I found some rare football books I was looking for. Thank you! Just what I was looking for, great service.

Date of experience: January 20, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Texas
1 review
0 helpful votes
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The quality of the CD I purchased was exactly as described. Delivery was quick and packaging was more than adequate. Definitely coming back.

Date of experience: January 20, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Texas
1 review
0 helpful votes
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I needed a rare book for my husband for his Birthday in March and shopped around everywhere. Finally managed to find it here! Placed the order and the book arrived within 2 weeks from overseas, well packaged, very old book in fair condition. I am a happy Customer!

Date of experience: January 19, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Great service
January 19, 2022

I was looking for a good second hand book service to supply quality books of my choice. Looks like I found it.

Date of experience: January 19, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Book reveiw
January 19, 2022

The books are excellent quality, and I would recommend them to anyone, you would not know they were second hand.

Date of experience: January 18, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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I needed this rare book to research & describe my family history for my inquisitive grandchildren. I easily found it on the World of Books website at a generous price, & it soon arrived in good condition. Even better it included a lot of relevant information. In short this was an excellent purchase.

Date of experience: January 18, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Purchased 4 books which were in one package. Package was stuck in Royal Mail's Croydon DC for 11 days. Finally arrived as a damaged package in a new plastic bag with an extra book. Wob Watson bot not the smartest.

Date of experience: January 18, 2022
World of Books C. — Wob Rep
over a year old

Hello, please email customerservice@wob.com with your order number and we can get the team to look into this further. Thanks, Wob

GB
1 review
0 helpful votes
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Great service
January 18, 2022

Very happy with my order, good delivery time even though it was over Christmas. Book was in good condition.
Many Thanks
Mark

Date of experience: January 18, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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A go-to source
January 18, 2022

Once again the books I have purchased have come up to expectation. The description of condition of second-hand books is always fair and accurate, and the pricing is fair. Delivery is prompt, and so far I have never been disappointed. I now seek out the WOB website as a matter of course when searching for particular titles.

Date of experience: January 18, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Recycled treasures
January 17, 2022

Easy to use website. Speedy delivery. Pre-loved book in very good condition. Wonderful to find a company that recycles books

Date of experience: January 17, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review :)