• Winni

Winni

Overview

Winni has a rating of 2.52 stars from 1,827 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Winni most frequently mention customer care, next day, and order anything problems. Winni ranks 9th among Bakery sites.

  • Service
    175
  • Value
    174
  • Shipping
    166
  • Returns
    144
  • Quality
    165

This company does not typically respond to reviews

Positive reviews (last 12 months): 4.1%
Positive
2
Neutral
1
Negative
46
296
See all photos

What reviewers want you to know

Positive highlights

  • Love the customer service part and the options for making payment, either you are out of india or residing in india.
  • But their customer support person was so helpful he made me delivery possible and helped me a lot with his directions.

Critical highlights

  • No customer care, just name sake, All lines are busied out.
  • Never ever order anything from this website you will end up losing your Money and time.
How would you rate Winni?
Top Positive Review

“Great Thanks To winni.in for there on time delivery and dedicated customer support.”

Rihan J.
5/31/23

Hi friends at Winni i find the ordering process was seamless, and the delivery was prompt. winni.in's website is surely user-friendly, making it easy to browse and select chocolates from their extensive collection. The checkout process was hassle-free, and I received regular updates regarding the status of my order. The chocolates were delivered fresh and well-packaged, which speaks volumes about winni.in's commitment to customer satisfaction.

Top Critical Review

“Worst Service | Fake Reviews | Scamming Customers”

Ajay g.
2/14/24

These Guys are bunch of liars and there services are so pathetic and they scam customers by showing something else and they deliver something else. Please do not enable these services because they will fool you. They should 14-16 Flowers in the pic and they actually delivered only 5-6 flowers and they look so pathetic. OMG, just look at it I have uploaded it in the pictures. SHAME on you Fella's. Really disappointed in you and your pathetic services.

Reviews (1,827)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (199) customer care (166) customer support (124) time delivery (71) order anything (24) birthday cake (38) delivery person (12)
Thumbnail of user blacksmith.ajay
1 review
0 helpful votes
February 14th, 2024

These Guys are bunch of liars and there services are so pathetic and they scam customers by showing something else and they deliver something else. Please do not enable these services because they will fool you. They should 14-16 Flowers in the pic and they actually delivered only 5-6 flowers and they look so pathetic. OMG, just look at it I have uploaded it in the pictures. SHAME on you Fella's. Really disappointed in you and your pathetic services.

Products used:
It is clearly mentioned in the invoice copy and I have actually uploaded what was shown in the image while buying and what was delivered.

Service
Value
Shipping
Returns
Quality
Thumbnail of user santanu73.dey
1 review
0 helpful votes
February 14th, 2024

I had a terrible experience with an order I placed this morning at 10 AM. My order ID is **************. The seller's portal showed that it was delivered at 9:37 PM, but I did not receive the product. Furthermore, some products were missing and the one I did receive was damaged. I tried contacting their customer service several times, but no one answered or responded. I strongly advise against purchasing anything from them. It seems like they are engaging in fraudulent activities.

Thumbnail of user anish3717
1 review
0 helpful votes
February 14th, 2024

I had placed an order for valentines day for my wife stays in india.Delivery scheduled on14th feb.
There is no updates on delivery and there is no such contact numbers which shows on the web to connect.Spoiled the celebration.I lost my money.I beleive its a scam.I have written several mails in this regard and also sent watsapp messges but zero response

Tip for consumers:
Pls donot ever loose your money ordering in winni-I think its a scam

Thumbnail of user ishikaa
1 review
3 helpful votes
August 22nd, 2020

Meenakshi was bery helpful in all the ways. She answer all my queries with all her patients and support. She was very helpful. Thank you so much Meenakshi for helping me out. Have a good day.

Thumbnail of user rihanj
1 review
1 helpful vote
May 31st, 2023

Hi friends at Winni i find the ordering process was seamless, and the delivery was prompt. winni.in's website is surely user-friendly, making it easy to browse and select chocolates from their extensive collection.
The checkout process was hassle-free, and I received regular updates regarding the status of my order.
The chocolates were delivered fresh and well-packaged, which speaks volumes about winni.in's commitment to customer satisfaction.

Products used:
Chocolates

Service
Value
Shipping
Returns
Quality
Thumbnail of user ankitkris07
1 review
0 helpful votes
February 17th, 2024

Worst service ever. Not first time actually. First time we thought they may be tried and would have made mistake.

First time we ordered for one delivery to our parents for wedding anniversary and they didn't delivered and the reason was surprising actually. We wanted to give it as a surprise then why they have to contact them for delivery.

Again we tried second time for one of our friend on Valentine's Day and the items delivered was really affected our relationship with them. This company really cheating and making money. When we complained they told they will refund INR 400/- back and we rejected it.

I never recommend this company to anyone… worst service ever. Items ordered and what they delivered is attached.

Thumbnail of user aliceh416
4 reviews
0 helpful votes
January 21st, 2022

I ordered a gift set from this site! It includes chocolate and flowers. Everything is beautifully decorated, the flowers are fresh and long standing! In a word, I managed to please my mother!

Service
Value
Quality
Thumbnail of user soundaryas
1 review
2 helpful votes
July 28th, 2020

I have placed my order for wrong date, so made a chat with customer care help and the chat was immediately replied with a person named meenakshi. She asked my order id and changed the date for the order.

Thanks to meenakshi

Thumbnail of user anandsatinder
1 review
0 helpful votes
March 12th, 2024

Very poor service. Your delivery boy was very rude. He demanded to come to his place for pickup. Than why the hell you take money for delivery.

Products used:
Ordered a cake
Very poor service. Your delivery boy was very rude. He demanded to come to his place for pickup. Than why the hell you take money for delivery.

Service
Value
Shipping
Returns
Quality
Thumbnail of user manavj4
1 review
0 helpful votes
February 15th, 2024

Our Valentine's Day order was a disappointment from start to finish. We had eagerly awaited the delivery of a cake, bouquet, and bamboo plant for the special occasion. However, our anticipation quickly turned to frustration. Firstly, the cake arrived a day late, on the 15th instead of the 14th. When it finally came, it was nothing short of disappointing – resembling a cheap, unappetizing creation one might find at a roadside bakery. The flowers, too, were lackluster, exhibiting signs of age and haphazard packaging.

To add insult to injury, the bamboo plant we ordered was nowhere to be found in the delivery. What's worse, attempts to contact the company were futile; they neither informed us of the delay nor bothered to answer our calls. This experience left us deeply dissatisfied and disillusioned. In all honesty, it was the worst online shopping experience we've ever had.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nikhilag
1 review
1 helpful vote
December 1st, 2020

I haven't received either order or my money.
Fake app
Scammer
Bogus app
Don't waste your money on winni

Thumbnail of user immos
1 review
1 helpful vote
June 12th, 2020

Pls don't place any order, they are cheater, they cancelled my order without informing me and from last 1 month I am asking for refund but nobody replies on chat, email, given contact number is also invalid

Thumbnail of user subramanyan1
1 review
0 helpful votes
November 22nd, 2023

Very bad experience with Winni. Ordered Black Forest cake and finally got delivered strawberry flavour with very bad taste. Total waste of time and money. Occasion got fully spoiled. In addition few items were missing ( magic candle, rose petal spray and chocolates). Never ever recommend winni. The same review being written in mouth shut, google etc. Thanks for making us fool. (Order ID: ************** DRDO 22.11.2023)

Tip for consumers:
Very bad experience with Winni. Ordered Black Forest cake and finally got delivered strawberry flavour with very bad taste. Total waste of time and money. Occasion got fully spoiled. In addition few items were missing ( magic candle, rose petal spray and chocolates) . Never ever recommend winni. The same review being written in mouth shut, google etc . Thanks for making us fool. (Order ID: *******58974 DRDO 22.11.2023)

Products used:
Very bad experience with Winni. Ordered Black Forest cake and finally got delivered strawberry flavour with very bad taste. Total waste of time and money. Occasion got fully spoiled. In addition few items were missing ( magic candle, rose petal spray and chocolates) . Never ever recommend winni. The same review being written in mouth shut, google etc . Thanks for making us fool. (Order ID: *******58974 DRDO 22.11.2023)

Service
Value
Shipping
Returns
Quality
Thumbnail of user afshas
1 review
1 helpful vote
May 30th, 2020

Worst service ever, I understand they were not able to deliver my order on time due to covid situation, however they didn't provide me any information about my order and then said they will deliver the order next day, for which I said NO, and asked them to return my money, initially they said they will transfer the money to Winni wallet, for which I didn't agree, and asked them to transfer it to my bank account. It's been more then 10 days now, they haven't return my money, plus the customer service representative are the Most rude and stupid People, they won't address your problem and disconnect the Chat abruptly, so disappointed with them, never ever ever order anything from those bluffers and cheaters..

Thumbnail of user samruddhic
1 review
1 helpful vote
February 6th, 2020

Worst experience only Dey know how to charge for sooo bad flowers how Winni can make stupid to people instead of roses you people have sent some other flower that is not even worth of the paid payment made worst customer support

Thumbnail of user clementp7
1 review
1 helpful vote
February 14th, 2020

Hi, I had booked an order on 14th Feb'20.
While booking the time slots were given basis on which I paid the complete amount online. The order was supposed to get deliver btw 10 to 2pm, I had given office address to deliver the product. Until 4 pm there was no response, I tried calling the customer support number which is given on the website, unfortunately the given number is invalid, no reply from Chat team, email on customer support ( *******@winni.in)

I waited for the whole day, these people not only spoiled my day gave me such a pathetic experience which I'll remember through out my life.

The courier boy went to deliver the product at 12 midnight where the office was closed, it's delayed by 12 hours.

Now I got email stating that the product will get deliver today ( order booked for 14th Feb and delivery sent on 15th Feb.

I asked for refund for this even the delivery boy said they cannot refund, do whatever I want to do... Such a rude response.

Do go for this guy's, u'll experience the worst services.

Service
Value
Shipping
Thumbnail of user sunilk204
1 review
0 helpful votes
February 14th, 2024

The company is fraud. They took 50 Rs extra for delivery within 2 hrs. However no delivery at all. No response from the customer care and no one bothers to reply. No response on email. Strictly Avoid. Its waste of money.

Tip for consumers:
The company is fraud. They took 50 Rs extra for delivery within 2 hrs. However no delivery at all. No response from the customer care and no one bothers to reply. No response on email. Strictly Avoid. Its waste of money.

Products used:
Cakes, Bouquet, Chocolates.

Service
Value
Shipping
Returns
Quality
Thumbnail of user neham58
1 review
0 helpful votes
February 14th, 2024

Never ever order from them. No customer care assistance available. No response. Utterly ridiculous. Your special day will be spoiled for sure!

Service
Value
Shipping
Quality
Thumbnail of user loganathanv
1 review
0 helpful votes
September 24th, 2021

Horrible service. They will never deliver what u order for and the way the deliver it is even worse. Quality………. Never expect that from winni………and there customer service is way too horrible and they are never friendly. I ordered for laughing Buddha and a bonsai tree as a gift for my friends house warming. Instead they delivered some chinese doll and the bonsai tree was lifeless and leaf less. When i asked them they say that the chinese doll is same as laughing Buddha. Thye are nothing than online robbers…………. Plzzzzzzzzz don not waste your money……. There are lot of other providers who value their customers. STAY AWAY FROM WINNI………. Horrible service.

Tip for consumers:
STAY AWAY FROM THEM. UNLESS U WANT TO WASTE YOUR MONEY AND PATHETIC CUSTOMER SERVICE.

Products used:
laughing budhha and bonsai plant

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashus12
2 reviews
1 helpful vote
August 27th, 2020

Hopeless customer service! My friends told me not to purchase from 'Winni' but I just thought of giving winni.in a chance and placed my first order and till date i regret my decision.

Recently, I placed an order from winni.in and at the last moment when we are celebrating my niece bday, they sent half order and sent me a message saying that my order has been delivered. Because we were busy celebrating, i ignored the missing product of my order and complaint about this next day.

My complaint was not answer. I complaint again on their live chat and their representative left the chat without answering. I tried to get 3-4 and same protocol was followed (leave the chat) by their customer representative.

I do understand that we all are humans and maybe by mistake they did not deliver my half order but the behaviour and response i received from their customer service was pathetic.

My first (n last) experience with them was pathetic all because of their customer service. I should have listened to my friends about how horrible their customer service is. Lesson learned!

P.s. I do have the screenshots of my chat with their customer care to prove my case.

Thanks guys, and please be careful as one mistake from them can spoil your celebration.

Thumbnail of user arpita10
1 review
0 helpful votes
November 14th, 2020

This website a group of fraudsters and scammers. They have a good website and often come as number 1 google search result when you are planning to send gift to someone. My order number was: **************

This is the process through which they will loot your money:

1) They will show you beautiful gifts and flowers in their catalogue, attracting you to place an order on their website.

2) You will place an order successfully, get a delivery date and pay the money through online transaction.

3) While processing the order, they will send you an email saying that one of the items in the order is not available but they can provide you an alternate. The email will also mention that you need to reach them back ASAP.

4) Now as a genuine buyer, you will reply them back via email and also try to reach them through their contact number (customer care). Both will fail as they won't respond to your email and also their contact number is just a fraud random phone number which never works.

5) You will now reach them through chat (available on the website). You will wait for ages. The agent will tell you that order will be delivered timely. You will now relax.

6) They will never deliver your order and now when you again reach out to them for refund, they will first apologize and then after your insisting will force you to refund the money in your Winnie wallet (what a joke!). If you ask them to refund your money to bank account, they will provide you timeline of 15 to 20 days but will never confirm the processing the refund to bank account.

This is the complete process of how they will loot your money. Stay away from them.

Thumbnail of user albuthj
1 review
2 helpful votes
August 2nd, 2020

Ordering on winni was a horrible experience. I had ordered a birthday cake to surprise my friend. Even before I ordered I checked with them if they would deliver the same day. The first rep assured me he would. After ordering I called again to check again and the second rep said yes. I paid 299 rupees extra to have the cake delivered between 6 and 7 pm. When it did not arrive by 7 when I called they said they will deliver only the next day. And they won't give me a refund. I tried reaching winni again and they kept disconnecting the call. The last rep who answered was Alkush his ID# winni******* Alkush

Thumbnail of user sujaydas1692
1 review
0 helpful votes
February 9th, 2024

Why are you so late for delivery? You have to maintain your time limit. As on your tracking status, it is still in progress. Please Change your service policy.

Products used:
Chocolate

Thumbnail of user sujans12
1 review
0 helpful votes
March 17th, 2024

Today I ordered a cake, a Bouquets, and a birthday a mug for my wife's birthday! I ordered it from abroad to be delivered to Kolkata. This guy did not deliver the mug and did not report missing items. When I called them from abroad, they held the line for long and misbehaved with me when I wanted to report fraud. Now they are saying that they will refund or deliver missing item. They also mentioned that they emailed me about the missing item but it's not true. My question is why they confirmed full delivery where they did not deliver all the item and misbehaving when a customer call to report the monkey business. The quality of the flower and cake was very bad. They do not send for reviews with this type of monkey business and there is no option to write review unless they allow. It shows that it is part of their business technique. The show reviews only good deliveries. I am attaching screen short of delivery update. My email address is *******@yahoo.com and I can be contacted.

Tip for consumers:
They are fraud

Products used:
Today I ordered a cake, a Bouquets, and a birthday a mug for my wife's birthday! I ordered it from abroad to be delivered to Kolkata. This guy did not deliver the mug and did not report missing items. When I called them from abroad, they held the line for long and misbehaved with me when I wanted to report fraud. Now they are saying that they will refund or deliver missing item. They also mentioned that they emailed me about the missing item but it’s not true. My question is why they confirmed full delivery where they did not deliver all the item and misbehaving when a customer call to report the monkey business. The quality of the flower and cake was very bad. They do not send for reviews with this type of monkey business and there is no option to write review unless they allow. It shows that it is part of their business technique. The show reviews only good deliveries. I am attaching screen short of delivery update. My email address is *******@yahoo.com and I can be contacted.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lunar10
1 review
1 helpful vote
December 27th, 2019

Cheaters and a scam company
Extremely bad experience. This company is a scam. Please do not order with them. They took our order and looted us of 750 rupee and never delivered anything. After enquiring with customer support several times they said they cannot find the address and hence the order is closed. No delivery possible. Better luck next time, as if they expect us to order again. Such cheaters.

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From the business

Winni provides best cake delivery service across 480 cities of India. Choose Winni for flowers delivery, cake delivery for birthday, anniversary occasion and get same day delivery, midnight delivery, fixed time delivery options

Company Representative

Thumbnail of user winni
Winni G.
Cake Delivery Service in Bangalore
Typically does not respond to reviews
Send Flowers, Cakes, and Gifts Online Anywhere Anytime. Top-Rated online Florist India. We Deliver, On Time - Every Time! Amazing Combos Delightful and Pocket-Friendly. Shop Now. Gifts For Every Occasion. Easy & Safe Shopping. Same Day + Free Delivery. India Wide Fast Delivery. No Hidden / Extra Charges. Special Valentine Gifts. So, send flowers/cakes to your loved one anywhere in India in no time with Winni and surprise them now! Winni also specializes in "make it surprise - Online cake delivery in Bangalore, Chennai and around 550+ cities in India.

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2.5
1,827 reviews
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