Wink Beds has a rating of 3.7 stars from 2,029 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm and great experience. Wink Beds ranks 1st among Mattress sites.
Very professional and considerate. Service was prompt and friendly.
Website was easy to navigate and had descriptions that were easy to compare.
Easy to shop. Easy to receive. Prompt response from customer service.
Super easy to order and fast delivery and easy to set it up! Very happy with everything!
Only received the mattress, not the added sheet bundle
Our bodies are still adjusting as the bed is adjusting to our bodies but so far so good.
Great company and people I truly enjoy this company
Everything was great and was delivered so fast. Love
Easy, smooth, clear, great bed, fast delivery, easy buy
Great experience. Easy to order and received the mattress quickly.
Very helpful & very satisfactory. Ordering process was easy and delivery was timely.
Very easy to buy. Good service. Quick delivery. Easy to set up.
Great experience. Easy set up and a great mattress for a couple
Easy and informative site. Easy to place order and follow progress from start to delivery.
Easy setup and quick delivery. Would buy Wink again.
Easy and clear. Easy to get help over the phone. Bed was easy to get set up.
Thank you we are enjoying the mattress and hope to every night.
Easy process quick shipping. Mattress is high quality great softness but still supportive.
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Purchased our bed almost two years exactly. Don't do it. This is the worse bed I've ever had. The support wears away after a year or so resulting in a big dip in the middle. We've resorted to using a pillow top but even this doesn't help. I find myself constantly slopping towards my husband even with the topper. This mattress was so expensive so it's a shame a new one will be needed so soon. If you look at reviews on amazon you'll see similar complaints. I honestly don't know how they have any good reviews. They must be fake because I am having a totally different experience. Lying awake at this very moment because of how uncomfortable this bed is.