Windsor

If you go to Windsor at the Mid Rivers mall, watch out for Olivia, she is extremely rude and was cussing while talking about tripping customers. Just a heads up, still got a cute dress tho (without OLIVIAS help)

So I bought two pants online and used afterpay as form of payment and in their policy states that it can only be returned online if you use afterpay. So I contacted customer service and they said it could not be returned because I used a coupon code on a regular priced item. Now, I'm stuck with 2 pants that don't even fit me. Bad customer service, all they care about is money. Don't buy from here if you don't plan on losing money for items that don't work for you

Cute clothing but the shipping takes forever. I can order from the uk with faster shipping. Not the best costomer service. If you email with questions don't expect and answer right away or at all for that matter.

I love the clothes but the shipping is slow as fck never get it in time that's why I'm giving you only 2 stars.

The policy say returning to store is free! But I guess is not! I paid 37$ Online boot. When I return in the store they credited me only 31$. Lost a customer!

Can't return 70.00 and I can't exchange
No where did it say that. This company is the worst won't even try and work with me

Horrible and slow delivery service. No reason a major clothing company to ship using the CHEAPEST and slowest method of shipping to customers.

Website states 1-9 BUSINESS days, my package arrived 11 days AFTER placing order, so realistically 2 weeks after I placed my order did my stuff arrive.

First and last time ordering from this clothing company.

I would never shop online again. This is the worst service I ever experienced. I tried to cancel my order and it took them 4 days to get back to me and on the 4th day that's when they shipped it to me which was too late. All I wanted to do was change the size to one item because it was an error. Melanie was the lady I talked to and she just didn't care and just couldn't do anything to help me.

Every time I order from here shipping takes forever. I typically only purchase from them for special occasion dresses and every order I have had has been late (even when I'm paying extra for fast shipping). Not sure what the issue is but it needs to be addressed.

Their clothes are great quality and sizes are realistic; however, they sold me several items that they did not have in stock and charged me anyways. I had to chase them down to get an answer. I e-mailed several times and did not get a response. I finally called but I waited on the line for 30 mins. Once I spoke to someone at customer service they explained what happened and had my order shipped. It got here in just a few days.

Additionally, if you're from Canada be prepared to pay hefty taxes (on top of the American tax they charge) when the delivery guy comes to the door!

All in all, good quality but clothes are overpriced. Customer service is OK.

4 dress max in dressing room which is fine. My daughter switched dresses and gave me 2 she didn't like and I gave her 1 that was holding. She had a total of 3 dresses with the one I just gave her. The dressing room employee came over and proceeded to reach her hand into my daughter's dressing room and said "you can't do that, give me that dress". I am appalled by the nerve of this employee. A dressing room is private and no employee has the right to violate that privacy. It is a dress for goodness sakes and we aren't stealing it. The proper thing to do would have been to explain the policy and that if we had more than 4 dresses, we would need to get back in line.

Bought some earrings and they fell apart that day. All the clothes are made out of cheap material. The staff was nice though.