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WinChoice USAReviews 13

2.0

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WinChoice USA Reviews Summary

The company exhibits a polarized reputation, with a significant number of customers expressing frustration over service delays, unresponsive communication, and perceived unethical sales tactics. Many reviews highlight issues such as incorrect window installations, difficulty in obtaining warranty support, and aggressive sales approaches that leave customers feeling pressured. Conversely, some customers report positive experiences with specific installers, praising their professionalism and attention to detail. Overall, while there are instances of satisfactory service, the prevailing sentiment suggests a need for improved customer support and transparency to enhance overall trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
5
value
5
quality
4

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Texas
1 review
0 helpful votes
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Incredibly disappointing
September 1, 2025

Our experience with WinChoice USA has been incredibly disappointing! We signed a contract on 4/30/2025 to have 40 windows installed in our home. While the project was a significant investment, we expected quality and professionalism in return.
Installation began on July 2nd and ended on July 5th. The crew even worked through the July 4th holiday, leaving us stuck at home during the process. To make matters worse, two windows were damaged during installation. On July 4th, there was a disagreement among the crew members, and one of them walked off the job, further delaying the installation.
Though the windows were finally installed on July 5th, it's now 9/1, and we are still waiting for the broken window to be replaced and the missing screen to be delivered.
When you're making a significant investment in your home, it's crucial to choose a reliable company. Unfortunately, WinChoice USA did not deliver the level of service we expected. You might want to consider paying a little extra for a company that will actually follow through on their promises.

Date of experience: September 1, 2025
Alabama
1 review
2 helpful votes
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Unethical Company
November 21, 2023

This company pushes an inferior product at a grossly inflated price and tries to use bullying and other unethical sales practices to wear the buyer down to the point that they make the mistake of doing business with them. Steer clear of this company. Unfortunately there are no negative stars to offset the good reviews on this site that are probably planted by the company.

Date of experience: November 21, 2023
Arkansas
1 review
0 helpful votes
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Love my new windows
October 18, 2023

I love my new windows! The guys were here on time and got started on time. They were very good at what they do. I Would do it again. Patsy Stewart

Date of experience: October 18, 2023
Alabama
1 review
0 helpful votes
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My new windows
June 29, 2023

My windows were installed today. The installer Alex, Sandre's and The Brazilian guys did an excellent job. They didn't waist no time and they even cleaned up. A job well done.

Date of experience: June 29, 2023
Texas
1 review
3 helpful votes
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This company will not care about you or the windows they install. I could never get information regarding the windows themselves or the insurance for the company, or the warranty information until after the windows were installed. I was charge $1300 for their referral program. Really, why should I have to pay for that? The windows themselves cost about $3500 but the charges were ridiculous and I ended up paying much much more. Go somewhere else. This company is terrible.

Date of experience: June 27, 2023
Texas
2 reviews
0 helpful votes
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Cane n his crew are very professional they made sure my windows were installed prefectly checked n double checked that they had covered everything so I wouldn't worry about water leaks or heat if you ever go with Winchoice make sure to ask for Cane n his crew to install you'll will be very satisfied as I am

Date of experience: June 10, 2023
Colorado
1 review
6 helpful votes
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I receive 5 to 10 calls a day from this company, often within minutes of each other.
Had to file BBB, FTC & Attorney General complaints.
Company is horrible.

Date of experience: March 4, 2022
Georgia
1 review
9 helpful votes
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Sales team is overly pushy and they don't listen to what their customers want. They push more windows than what you want done. They come off sounding like used car salesman.

Date of experience: August 18, 2021
Texas
1 review
12 helpful votes
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Nightmare
July 24, 2021

They send unskilled people without the proper tools to install their ( in my opinion) knock off windows. Windows were all the wrong size and leaked air and water from day one. They slapped wrong sized windows in my house hoping I wouldn't notice before they could get me to sign an approval. After going on many sights and reading reviews I'm pretty sure once they get their money you will probably NEVER see them again. I find this company to be unscrupulous. In my opinion they are con artists with a well crafted plan to scam unknowing people out of their money and leave them in a WORSE position than BEFORE they decided to replace their windows. They believe just because you signed a contract they can treat you any way they want to. If you value your home and want to avoid stress and heartache DO NOT sign on with these people. Help spread the word about this company to protect other uneducated consumers from being abused by this company.

Date of experience: July 24, 2021
Texas
1 review
9 helpful votes
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This company has been nothing but an aggravation to my husband and me. They set times to come do the job and never showed up. We received calls from foreign speaking people under their name asking us to rate their company before they had done the job. Feeling this company is shady, we terminated the job. We will deal with local people from now on.

Date of experience: January 20, 2020
District of Columbia
1 review
11 helpful votes
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Where is my order
October 11, 2018

Could you please tell me what is happening to order No. *******, which was ordered on August 28th. Could you please tell me what is happening to order No. *******, which was ordered on August 28th.

Date of experience: October 11, 2018