Overview
Wild West Pool Supplies has a rating of 3.7 stars from 1,081 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wild West Pool Supplies most frequently mention customer service, great price and hot tub. Wild West Pool Supplies ranks 114th among Swimming Pool sites.
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Order process was easy. Right part was ordered and right part came. Took a week order to arrival. I did not pay for quick shipping but would have preferred a couple days order to arrival. For $10 shipping for a super small light weight item I would prefer days over a week but I knew what I was getting. Price was about same or a little less but not as cheap as I hoped for. I picked Wild West because I used them once before and the item came then too.
Wild West Pools went the extra mile in helping me size the correct fitting for my pump and even making sure the color was correct when there was a discrepancy between the part pictured and what was delivered. Five stars, highly recommend.
Sometimes the photo is what you want, but not what you get. Sometimes, your money is taken and its months of torment to get your product. I am very happy - I got what I ordered and within a few days. I am very pleased with this company.
This company advertised a specific brand pool light that I ordered and they confirmed. I received a Different Brand than was ordered. This is Bait and Switch which is illegal. Buyer beware
Our pool light covers were discontinued but we were able to find them here and they were exactly what we needed, exactly as described, fit perfectly and shipped promptly as well. Highly recommend ordering from Wild West.
I emailed Wild West when I didn't receive the status of my order. Zoe emailed me back very quickly and kept me apprised from that point forward. Communication is the utmost of importance to me and they did not disappoint.
Ordered some replacement parts and was thrilled that they fit perfectly AND makes my hot tub look new after 15 years. Old parts were yellowing and these fixed that up!
Had my pool co. Start up my inground pool and informed me the backwash valve needed to be replaced with a new system as my existing one is obsolete. They wanted $2300 to replace. It took my wife 3 min to find the replacement part on your site. 5 minutes and $120 later my pump was running without any leaks! Thank god your parts were available! Saved me a bunch of money! Sad the pool company couldn't or wouldn't have given me the same option to repair rather than replace. Thank you for easy ordering and fast shipping.
Parts came in when you said they would and worked great. Got the hot tub put back together working great. I had ordered from a different company a 2 horsepower impeller but came in the wrong part. Looked you up and ordered the same thing and it came right.
I operate an AirB&B. One week before my next guests arrive my pool pump suddenly goes out. I tried to order a new pool pump & unfortunately none of our known internet & local suppliers had a compatible pump in stock. Because of the unusual nature in which the pump failed, quit suddenly without the usual audible signs of worn bearings….I took apart the pump & found a fried terminal block. With the help of my brother in law, we were able to locate the correct terminal block which happened to be WildWest Pool Supply. I received the block in 2 days (standard delivery charge) & rewired the pump, which is running like new again. Thank you Wild West!
I had trouble finding the part I needed so I used the internet to find it. The ordering process was easy, but they were out of the part. They quickly offered me choices and I decided to wait for the part. It has arrived and I'm happy. They were very professional and polite. Also since they were out the price went up and they still offered me other choices. I chose to go with the original part and it was worth the wait. Thank you so much for all of your help and I will do business with you in the future. I'm retired and not computer savvy but they made it very easy for me to complete all of my transactions.
The Company claims same day shipment with order placement thats a lie. I placed a order with them a week ago and still no shipment I emailed them several times and messaged. Still no response they don't even have a phone number to contact them. So here I am $300 out of pocket with no respon to get my money back this is a horrible business to deal with.
Wild west made sure the controller for my spa was correct for my application because the original part was no longer available. Shipping was fast and I would definately use them again for my hot tub needs
My address is tricky so I was able to e mail after my package got sent back to the supplier and got my package to me with in the week of being sent back by letting me change addresses. They are so helpful and quick! Thank you!
Parts arrived and is what I ordered and needed. It was a hard to find item. Took a little while to get them and tracking and eta was lacking but all arrived in good order.
I was surprised to see that Wild West was selling the "Instant FROG" mineral sanitizer for $30 less than everyone else but decided to give them a chance. Ordering was easy, communication about my order was good, and shipping was fast. Wild West states that their products are shipped directly from manufacturer but my order was fulfilled by a wholesaler called Baystate Pools in Bloomfield, CT. Curiously, the item arrived in a ziplock bag rather than in the manufacturer's packaging shown by other retailers. This makes me wonder if the low price was related to the fact that this is either part of a broken lot or some kind of factory second or refilled unit. Wild West has since raised their price and now sell this product at a price similar to other retailers.
Satisfied with the delivery and the item quality. I had a problem with my initial order but my order was replaced and the corrections were made. I was given superior help and attention. Very satisfied with the help I received.
You order something they tell you it back order you tell them to cancel they get back to you 3 days later and tell you they can not cancel it you finely receive it 2 month later after summer over and you had to get from a different company.
Received item in 7 days they are in AZ I am in OR so would of expected it sooner (it does say 4-7 days) No customer service number to talk to someone, did the email option took 24hours for a response. If you can find the item you need elsewhere I would. Item is what I needed just a poor overall experience
I ordered a bulb for my pool. The customer service representative told me that the bulb that I ordered was discontinued so she recommended a replacement and assured me that it was the correct one. I had provided the part number from my pool specs so there should be no question when ordering the bulb. Thirteen days later I received a bulb that would not work. It wasn't even the correct voltage! Customer Service demanded that I pay shipping to return the bulb that they sent me so they could determine if I could receive a refund. Needless to say, I will shop elsewhere. I hated to even give them a one on the scale of one to five, but had no choice.
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- Phoenix, AZ
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Benjamin — I do apologize for the trouble. This was a mistake, we sell high numbers of LED bulbs every day, both OEM and generic. I see our team reached out and got this resolved for you -- apologies again for the trouble!