Overview
Wild West Pool Supplies has a rating of 3.7 stars from 1,081 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wild West Pool Supplies most frequently mention customer service, great price and hot tub. Wild West Pool Supplies ranks 114th among Swimming Pool sites.
Instant Feedback
Good. The box it shipped in was torn on 2 of the 4 sides but luckily there was no visual damage of the product. There was bubble wrap on one end but not the other and that's the end with the shipping damage of the box. Product looks good hopefully works as good.
It appears to be easy to find the parts needed providing the part numbers. I hope the parts are correct.:)
Follow up: It was a great experience, you had the parts I needed at a great price. They arrived exactly when you said they would and I now have a functional filter again.
Thank you
The parts I ordered were wrong. I tried the phone number and it rang busy constantly. I tried the chat and even though it looked like the chat would work nothing happened with it. No response whatsoever. Very disappointed.
It broke the first day I used it. This was the 2nd order. The first order you mailed me the wrong product which I need to return back for a refund
Easy to order on line, and quick shipping to my home
Parts delivered correct and accurate thanks for the updates and safe packaging keep up the great work thanks again.
I'm looking forward in doing some more shopping on the website for things I need. I saw many other useful things I need.
The part worked perfectly for my repair. The customer team was very helpful with finding a replacement part for a discounted part.
I have a very old spa and it is hard to find parts. It was easy to find what I needed.
It was easy to find what I needed.
All around excellent from the purchase through the delivery!
This company does not respect or care what the customer needs or orders. Please do not use them, the shipping label they create is fake. They tell you it shipped when they do not even have the part in stock. They drag it out and make you turn it over to your crerdit card company for a refund, THEY REFUSE to refund any money. Be smart. This company is a DROP SHIP COMPANY with Zero Stock, the site doesnt tell you any of this. Nice web site but all LIES to the customer. And when you complain that your order wasnt shipped yet,,, They lie and blame the other company and make you fight with the other company about your order. They tell one lie after the other about the status of your order, excuses, excuses and it gets old. STAY AWAY, LIE LIE LIE somemore. I ordered, no tracking until I complained and then they CREATED a shipping label. If you know how this works, they create a ship label but do not give the shipper a package to ship, they only create a label, this is a fake way for them to prolongt shipping or not ship at all. This is a fake way to screw the customer. We all know DROP SHIPPING, you order from therm and they are the middle man. They told me in an email that the shipper didnt have the parts on hand but they refused to refrund me. My credit card company is taking care of them and giving me a refund. STAY AWAY from this place.
Product was delivered as described and came in a timely manner. I will definitely order from them again.
Good selection of in stock items that I could not get on other websites. Fast shipping. Wish it was free.
The staff is very helpful and quick to respond. They have a wide variety of inventory items for every need.
We're happy with your service we did receive it in time
Wild West Pool Supplies was great to deal with. I will be back.
Hannah helped with multiple conversations and passing along pictures to get my 18 year old hot tub parts correct the first time! Thank you
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- Phoenix, AZ
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members