• WigSalon

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Overview

WigSalon has a rating of 1.99 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WigSalon most frequently mention customer service problems. WigSalon ranks 250th among Wigs sites.

  • Service
    5
  • Value
    4
  • Shipping
    5
  • Returns
    3
  • Quality
    4
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
3
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Customer service continued to say it wasn't received although post office confirmed delivery.
How would you rate WigSalon?
Top Positive Review

“Don't know why”

Pauline D.
3/12/24

Don't know why they have so many bad reviews, l have been a customer for years and never had a complaint. Their customer service, and products are great and the prices are very reasonable

Top Critical Review

“LIARS CHEATERS THIEVES”

Linda R.
9/12/22

I bought a "Human Hair" wig and received a cheap cotton candy synthetic wig (Halloween rated wig). I tried to return it and received a lot of resistance. This wig came from China (don't need to say anything more about that). I found that if I wanted to talk to a person I would have to call at 9:00 pm and speak to someone who I had a very hard time understanding. China takes pride in cheating Americans. They refused to help me and finally after 5 months they agreed to give me back a partial refund. I'll just say this it was a $100 loss to me. If you're thinking about ordering thru them I caution you to DONT DO IT!

Reviews (32)

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customer service (5)
Thumbnail of user truths1
1 review
13 helpful votes
April 28th, 2013

For the most part I'd say they are good, because they are no doubt the cheapest with respectable selection. The but comes in when you are expecting the quality to be A1; I have a friend who is an amazing hairdresser and like all wigs you do need to go to a hairdresser, put them on and let them reshape for your head. Unfortunately 80% of the wigs I have taken to her (which I do buy a lot, having extreme alopecia I look at this as my compensating factor) they have been defective in some way or another. A $250 Raquel Welch wig kept knotting up and the reason was the grains of the hairstrands were facing the wrong direction. I've had wigs my hairdressor friend swears were previously cut and as they were missing chunks. I generally don't return them as the cost of all the shipping and handleing increases the price too much. I have just had my friend make me a totally different look. Though in the 2 instances where I really needed to return the wigs as the problem was just too much, I couldn't make them usable under any circumstance, I found it so flustering I've considered just paying more and going to somewhere else!
So if you look at the reason I'm suspecting they are so much cheaper is because they are probably slight irregularities (they just don't tell you this) than you have a choice: do you want to take a chance because of the price difference or not? And do you have a good hairdressor to work with whatever you get? At least this is what I use as my determining factor as to weather or not I order from them again!

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About the business

Wigsalon has sold the best wigs online since 1995! Find incredible prices on human hair & synthetic wigs from respected designers - only at Wigsalon!

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