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WigSalon
Questions & Answers

32 reviews

Here’s what buyers have asked with answers from WigSalon staff and previous consumers.

2
questions answered
0%
answered within 1 day
Question:

Dear Wig Salon, sent you an email over a week ago advising you that I can no longer view wigs on your website. I

Question:

if wig delivered is in error, will there be problems like the ones depicted on site jabber?

Answer:
We deliver exactly what you order. Every time. For over 21 years. Often people post their own subjective view of what they receive. That i s because people OFTEN order wigs they dont like - and dont know until they get it. For that reason, no department store will EVER sell wigs. People often don t notice that until I say it. I suggest you email me personally - diane@wigsalon.com - tell me what you want - we'll go over the color etc. and we will get it 100% right. Diane
By diane g., over a year old
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Question:

I HAVE WRITEN THIS COMPANY FOUR LETTERS ABOUT A PURCHASE MADE ON FEBRUARY 24TH.. You withdrew 140 dollars from my Paypal account for an item i paid more for to expedite the shipping. I'm leaving Wed and was assured of delivery before then. Hearing nothing from you, I,ve alerted Paypal of fraudulent business transactions andI suggest that the original amount is refunded by tomorrow. From simlliar complains in your reviews, I think it would be a favor to future customers to read the BBB's report before they shop with you. I'll thank you ahead of time for refunding money. Colleen Chance Esq. Philadelphia Pennsylvania

Question:

Have anyone ever exchanged a wig from wigsalon and if so how was your experience?

Answer:
Not an exchange but they won't give refund.
By melissa U., over a year old
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Question:

I have read some really bad reviews about you guys. I just ordered a wig that is not going to work for me. Both the style and the color are wrong. Also, the wig [I paid $200 at half price] seems very thin to me. Now I'm afraid that if I return it I will never hear from you again. I ordered from you because you claimed to have such good service. Please reassure me that if I return my wig I will get another in a timely manner.

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