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WholesaleArtsFrames has a rating of 4.3 stars from 60 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WholesaleArtsFrames most frequently mention customer service, canvas prints, and good quality. WholesaleArtsFrames ranks 3rd among Picture Frames sites.
I ordered 4 canvas prints and they came wrapped in excellent condition. You could tell that this company takes pride in what they do. I would definitely recommend them. In fact, I intend to order some additional items from them.
I ordered 4 xl pieces of foam board from them. My first shipment arrived badly damaged & unusable. I sent photos and clearly described the damage as well as their packing defaults that I believe were the cause. They sent me out a second shipment packed EXACTLY the same as the first with even more damage than the first shipment. Again, I sent photos. I never heard from them again, nor was I ever refunded my $187 dollars.
Otally dis-satisfied with the service, I placed an order 2 weeks ago and I have not even received a reply (3 emails directly to the company about shipping status). It appears they sell out of stock items and do not reply to emails. Very poor customer service and inventory status, it is the first and last time I am purchasing from the business. I kindly requested them to inform me of the out of stock items and forward my shipment as is and refund me the rest of the purchase.
Have ordered from them on 3 occasions. All previous orders were satisfactory, most recent order for $556.94, was not shipped for nearly a month. Order Placed on November 27th and not shipped until December 19th. I placed phone calls, and used their online messaging system to inquire why they had immediately charged me but not shipped the product. They simply ignored my inquiries (no email, phone call or message system responses at all). Too bad they were a good supplier but they handled my most recent order horribly, unless they respond with some type of apology I won't be giving them any more business.
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Wholesale Arts and Frames is a manufacturer and wholesaler of oil paintings, frames and home d̩cor, including hand painted art signed by the artist featuring over 20,000 oil paintings and a large selection of frames and stretcher bars, wholesaleartsframes
We have emailed and apologized several times. Our website states that certain wood frames may take 10-15 business days to produce. In this case some of the frames were damaged in transit from the manufacturer.
In an effort to provide the best quality we had to reorder the damaged items, which unfortunately caused a delay. We apologize, but that was the best solution.
We Recommend ordering any of our Polystyrene frames since we manufacture them in house in 2-4 days.
We'll be happy to do anything within reason to satisfy our customers.