Have ordered from them on 3 occasions. All previous orders were satisfactory, most recent order for $556.94, was not shipped for nearly a month. Order Placed on November 27th and not shipped until December 19th. I placed phone calls, and used their online messaging system to inquire why they had immediately charged me but not shipped the product. They simply ignored my inquiries (no email, phone call or message system responses at all). Too bad they were a good supplier but they handled my most recent order horribly, unless they respond with some type of apology I won't be giving them any more business.
We have emailed and apologized several times. Our website states that certain wood frames may take 10-15 business days to produce. In this case some of the frames were damaged in transit from the manufacturer.
In an effort to provide the best quality we had to reorder the damaged items, which unfortunately caused a delay. We apologize, but that was the best solution.
We Recommend ordering any of our Polystyrene frames since we manufacture them in house in 2-4 days.
We'll be happy to do anything within reason to satisfy our customers.