Renewal By Andersen - Windows

Had Andersen 100 series installed in my home, and the quality is terrible. Used the 100 series because I wanted a single hung window. The sashes shift from side to side so much you can see daylight thru them. Very sloppy/embarrassing for a company who has been in the window industry for decades.

Andersen windows are really nice, IMO some of the nicest replacement windows on the market. We like the "composite material a lot more than the vinyl windows the other manufacturers use. The design and features are first class.

Unfortunately the installation by Renewal by Andersen in Torrance, CA does not match the windows. We never even seen the "Project Manager" Rudy during or after the installation. The installers are bunch of amateurs. They are either not trained properly in the installation of Andersen Windows or they just don't care about doing a good job and are not held accountable for the work they do. The miters on the corners are the worst I have ever seen. After the fact I discovered they had not installed a part that would have rectified the issue with the miters and I probably wouldn't be writing this review.

And forget about customer service. They sent out a person (Micheal) when I complained about the installation, I show him my complaints, then I never heard from him again… or anyone else.

I recommend that you DO NOT buy windows from Renewal by Andersen in Torrance. I can not attest to how bad other Andersen sub-contractors are but if they are anything like these jokers, buy elsewhere.

DO NOT buy windows from Renewal by Andersen in Torrance. They do not stand behind their product or promises.

On April 5,2023 at 12:45 p.m. I visited the Renewal by Anderson Store located at 2601 Nelson Miller Parkway in Louisville, Kentucky. I entered the store and noticed no one was available to greet potential customers.

I viewed the floor models for a few minutes. Still no one inquired if I needed help. For about 4 or 5 more minutes I viewed the cross sectional models for renewal and full frame windows installation. I was then noticed by an Anderson employee who was in a meeting room next to the installation models.

After a couple of more minutes, she left the meeting room to ask what she could assist me with. As I was in a Renewal by Anderson store, I responded a replacement window. She asked how many windows and I responded one bathroom window. She then asked if I had other windows or a door to replace. I responded no. She informed me the minimum of number of windows to purchase Renewal by Anderson products was three.

I was temporarily speechless. After regaining my thoughts I asked if the only other option to purchase Anderson products was at Home Depot and install on my own. She indifferently stated yes. I have not in my 69 years been to store of any kind and been told the dollar value of my purchase did not qualify me to obtain products from that manufacturer. As I did not qualify to make a purchase, she left the conversation. Apparently, my purchase did not qualify me to ask questions about Renewal by Anderson products either.

I exited the Renewal by Anderson store and drove to the nearest Home Depot located at ******* Westport Road. I viewed the small section of Anderson windows. The store had on display the 100 series, 400 series and E series. Some displays did not have prices and those displays that did have a price for only the size on display.

I found a Home Depot employee and asked about assistance with windows. He stated that an employee should be there as he is in the store today. I went back and found two desks near the windows display, No Home Depot employee was at the desk or nearby. I did locate product literature for Anderson windows and took brochures for the series I planned to purchase.

Home Depot may or may not employ staff that is trained in answering questions about Anderson windows. I cannot comment on this employee's proficiency in responding to product inquiries since that employee was not available. I expect a Renewal by Anderson employee would be better trained to answer my questions, but that option was not available due to my purchase of one window.

I have shopped at Home Depot for many years. I now purchase home repair and improvement items at locally owned and operated stores because of Home Depot's limited selection, untrained employees and limited availability of employees on the floor. These stores include electrical and plumbing specialty stores.

I mention my negative experiences with Home Depot as I consider Renewal by Anderson management's decision to market their windows at Home Depot to be detrimental to potential customers and Renewal by Anderson sales. Management is accountable in this disastrous marketing strategy just as significantly as Home Depot's management's decision to carry a product line that is not supported by Renewal by Anderson or Home Depot management.

In summary, if a potential customer wants to purchase one or two Renewal by Anderson windows in Louisville, Kentucky the only option is Home Depot. This is not an acceptable purchasing alternative. I will be researching Pella, Champion, Milgard, and Simonton to determine if they want to sell me windows.

When I was hired at RBA I was told a portion of my commission would be put into an account also known as a black book. I was also told (along with a few other sales employees) that at any point in time the funds in this black book could be requested and withdrawn. After I was terminated by voice mail I found out the only way this black book money can be withdrawn is either by claiming mileage or by termination. Needless to say I haven't worked there since the 1st week in June and guess what... no check yet. (I wonder who collects the interest on the black book account?) continuing on...
After working for RBA and going through countless gallons of gas (that would not be reimbursed) while going out on non-screened leads, trying to sell someone 10 windows for $19,000 or more depending on the window. When I wasn't meeting the monthly quota for one month my "tools" or my leads were taken away from me. It seems as if they wanted to get rid of me before the 90 day probationary period ended so it would be impossible to claim unemployment.
Going out on my last lead (which was a lead that was going to be canceled) myself and a co-worker spent four hours in the home to close the sale. I was told I didn't sale the door properly and needed to mark up the price 5 to 6 times. I was informed of this after I had already returned to the home 2 too 3 times on my own time to fix small words or use a different color ink on the paperwork and re-writing all the paperwork at least two times. I never knew anything about marking the door up from retail price of $830.00 to commission price of $3000. 00 it wasnt in the price book nor was it in my training. It was not noted anywhere in the pricing book that was given to me, So now I'm told my co-worker and I lost our $800.00 commission. Later I found out after a meeting that we may get $250.00 a piece. Needless to say 6 weeks later and after a sale when I checked to see if my payroll was there, the paperwork cannot be found. How convenient.
As for the consumer, if employees are treated this way well... you can fill in the blanks.