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    Welly Warehouse

Welly Warehouse

Welly Warehouse

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7 reviews
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Overview

Welly Warehouse has a consumer rating of 1.86 stars from 7 reviews indicating that most customers are generally dissatisfied with their purchases. Welly Warehouse ranks 26th among Boots sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    3
  • Quality
    2
Positive reviews (last 12 months): 25%
Positive
1
Neutral
– 1
Negative
2
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Welly Warehouse
Welly Warehouse
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How would you rate Welly Warehouse?
Top Positive Review

“An honest and very helpful business”

Anniya S.
9/29/20

Reading the reviews below, I can only give my own account of the experience I had from Welly Warehouse. I easily cancelled and returned 2 orders after changing mind and a big fit the first time around. I'm really pleased with the advice and service from Rosie who went out of her way to make sure I was happy with the 2 pairs of boots I bought. I would really recommend this business for wellies and I will be buying again from Welly Warehouse in the future.

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Top Critical Review

“Failure on delivery, failure on repayment”

Timothy W.
7/4/20

Ordered boots in early June and given the run around for a month when delivery stated in stock and despatched within the same week. Turns out the Parcel force number was fake and they had not despatched them. Assurance after assurance that they "personally" had put them in the post. Still haven't arrived as I write this! Asked for money back, said it would take up to 5 working days to get refunded. BACS takes 2 hours. Small claims court claim opened. Lies on lies on lies.

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Reviews (7)

Rating

Timeframe

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timothyw303
Timothy W.
1 review
1 helpful vote
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“Failure on delivery, failure on repayment”
July 4th, 2020
Ordered boots in early June and given the run around for a month when delivery stated in stock and despatched within the same week. Turns out the Parcel force number was fake and they had not despatched them. Assurance after assurance that they "personally" had put them in the post. Still haven't arrived as I write this! Asked for money back, said it would take up to 5 working days to get refunded. BACS takes 2 hours. Small claims court claim opened. Lies on lies on lies.

Tip for consumers:
Be honest.

Products used:
None so far

Service
Value
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Returns
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davidp2608
David P.
1 review
0 helpful votes
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“Very poor service and follow up”
December 29th, 2020
My wife purchased a pair of le chameau wellies as a surprise for me at Christmas only to be sent 2 Right- Footed Boots, 2 different sizes and 2 different styles. I can only describe this as sheer incompetence and your follow up e-mails were not only unprofessional but bordered on being rude
Welly Warehouse
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anniyas
Anniya S.
1 review
0 helpful votes
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“An honest and very helpful business”
September 29th, 2020
Reading the reviews below, I can only give my own account of the experience I had from Welly Warehouse. I easily cancelled and returned 2 orders after changing mind and a big fit the first time around. I'm really pleased with the advice and service from Rosie who went out of her way to make sure I was happy with the 2 pairs of boots I bought. I would really recommend this business for wellies and I will be buying again from Welly Warehouse in the future.

Tip for consumers:
Don’t be put off by the other reviews, this is an honest business.

Products used:
I bought two pairs of great boots

Service
Value
Shipping
Returns
Quality
Welly Warehouse
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lauraa235
Laura A.
1 review
0 helpful votes
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“No order received”
June 12th, 2019
Really bad company. I ordered Wellies and never received them and they said they didn't track parcels so wouldn't give me a tracking number. They just said I should have received them and done no more about it. So I have lost money and have no product. Stay clear
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michellel911
Michelle L.
1 review
0 helpful votes
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“The employees are amazing! The company is crap.”
November 4th, 2020
Bare in mind my review is written during the COVID crisis. This company needs a great kick up the arse! Rosie has been running the show single handed and has done an amazing job! BUT why is she on her own? My boots are wonderful but the company has had my money for three weeks and I had not received my Order. No fault of Rosie, WELLY WAREHOUSE get a grip and employ more staff to help sell your amazing products.
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dawnn1
Dawn N.
1 review
1 helpful vote
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“The worst of the worst on internet retailing”
April 19th, 2012
The worst of the worst on internet retailing. Order placed never recieved, won't answer emails, inaccurate/ non existant tracking number, state differing dates for dispatch, individuals in charge gone home for the day, wont refund having to go through Bank
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bemzyb
bemzy b.
1 review
1 helpful vote
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“This company is the most useless company I have ever...”
January 31st, 2011
This company is the most useless company I have ever experienced before in my life. They sell fake Hunter welly boots. They don't offer you a refund after you and its cost over £7 to return the package back to the. They are unreliable, I was waiting on the phone to them for over 20 minutes and no one picked the phone up. It took them forever to return my email. KEEP AWAY FROM THIS WEB SITE!
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Q&A (0)

Questions? Get answers from the Welly Warehouse staff and other customers.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

Free delivery. Welly Warehouse is widely recognised as the UK's leading online retailer of wellington boots, with over a decade of experience online.

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