• WebsiteBox

WebsiteBox

Overview

WebsiteBox has a rating of 4.3 stars from 723 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WebsiteBox most frequently mention customer service, real estate, and mark sanchez. WebsiteBox ranks 3rd among Website Builder sites.

  • Service
    103
  • Value
    102
  • Shipping
    31
  • Returns
    27
  • Quality
    88
Positive reviews (last 12 months): 50%
Positive
2
Neutral
1
Negative
1
36
See all photos

What reviewers want you to know

Positive highlights

  • A special shout out to Mark Sanchez who really knows his stuff!
  • There are not enough words to describe how satisfied I am with Jenny-May's superb customer support.

Critical highlights

  • The one star reflects their lack of empathy and customer service.
How would you rate WebsiteBox?
Top Positive Review

“Had a chance to work with them”

Bornio B.
1/3/24

We worked with my friend on quite a good project which referred to the real estate sphere and we demanded a good website, because we realized that it would our calling card if the project would be launched. We have applied for services to these guys as the pricing was rather affordable for us, and their designs which they published in testmonials were looking attractive. We have built the website of our dream due to them, but unfortunately the idea with the real estate business faded. But I'm not disappointed. I'm moving forward!

Top Critical Review

“The Worst”

Marcia G.
5/4/23

My site has been working just fine up until February 2023. The Home value tool stopped working sometime in February or maybe even before February, and they still have no ETA on when it will be fixed. I keep getting the same response every time I contact them, "We're working on it". Now I have to go find another Home value tool to use in my ads. So frustrating!

Reviews (723)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (183) mark sanchez (30) customer support (44) web site (19)
Thumbnail of user borniob
6 reviews
0 helpful votes
January 3rd, 2024

We worked with my friend on quite a good project which referred to the real estate sphere and we demanded a good website, because we realized that it would our calling card if the project would be launched.
We have applied for services to these guys as the pricing was rather affordable for us, and their designs which they published in testmonials were looking attractive.
We have built the website of our dream due to them, but unfortunately the idea with the real estate business faded. But I'm not disappointed. I'm moving forward!

Thumbnail of user johnt1356
1 review
0 helpful votes
February 3rd, 2020

Initially, I had some reservations about the new platform. However, after receiving 1st Class Service from Dan Q. My site is better than ever! Thanks Dan Q. For all your recommendations & assistance! Cheers!

Thumbnail of user danq9
Dan Q. – WebsiteBox Rep

John,

Sorry to hear about the challenges you are having with the new platform.

The main reasons we migrated to a new platform is to allow for much better lead generation using Google Ads, Facebook Pixel and you get a free SSL certificate to ensure your website is secure. The old site simply did not have the capability to integrate these options.

Our customer service is open Mon to Fri from 10 AM to 6:30 PM EST (1-866-857-1657).

Also, offer a free on-boarding whereby we will walk you through the process and help you get the website ready - domain, MLS and content.

Simply use the link provided and sign up for a date and time that works for you and we will have a customer service rep reach out and help you get set up.

https://websitebox-onboarding.youcanbook.me/

Thanks,

Dan
Director of Customer Support

Thumbnail of user pierlucg
1 review
0 helpful votes
March 21st, 2020

Technical assistance, pricing, demo, simple and professional. I am a real estate broker in Quebec, Canada and it works with centris. Hard to find something affordable and functional

Thumbnail of user marisad14
1 review
1 helpful vote
July 16th, 2019

Just joined WebsiteBox after my existing web provider was shutting down and the step-in was charging an atrocious monthly fee. Fairly easy to set up, especially if you are hands on or have managed your previous website. A great team and very helpful. Definitely would recommend.

Thumbnail of user royb81
1 review
0 helpful votes
February 1st, 2018

Like anything new it takes practice to master. Once I got my feet wet, in a manner of speaking things came together. Still have much to learn but I feel I can master this tool in the not too distant future.

Thumbnail of user davidm610
1 review
0 helpful votes
March 15th, 2017

Mark was terrific! He seemed, for the most part, to anticipate my questions and answer most of them before I asked them. As I said in the title, I could have used another 15 minutes or so and it would have saved some of the inevitable email questions that I will probably have to ask as I customize my site. This would have saved both me and your company time in the long run.

Thumbnail of user hb51
1 review
0 helpful votes
June 7th, 2017

I am early on in the process but have been impressed with the customer support so far. Shortly after purchase I scheduled an informative 45 min orientation session which I highly recommend. I can also reach customer service by phone easily enough and they have been patient and helpful each time. I don't have my full site up yet but so far I am encouraged. It looks like there are lots of options to create a great site. I don't mind the $99 add ons for additional features. It's still a good deal.

Thumbnail of user jennis19
1 review
0 helpful votes
January 25th, 2017

I have just started working with WebsiteBox to creat my new Real Estate website. I am just getting started, but have been very impressed with their desire to help. They are going out of their way to help me explore this maze. I know just enough about computers to be dangerous, so this help is invaluable.

I will keep you posted as things progress with my learning curve; but for now I am a very happy client.

Thumbnail of user dh326
1 review
0 helpful votes
January 27th, 2017

I've been using Websitebox for a couple years now. At first I thought - $99 - what's the catch? But, I gave them a try and... there is NO CATCH. It's a great website for $99.

Thumbnail of user lilyb28
2 reviews
4 helpful votes
March 14th, 2017

I thought this would be impossible, to create a web on my own, but for the first time I have. Thanks to WebsiteBox for helping me out. The contents were already there, they were very reliable anytime I called. I couldn't have asked for more. Like I said so far so good. I hope our relationship continues with no stress.
The only thing I have already inquired is about the language translator. There's no (Brazilian Portuguese), only Portuguese from Portugal. Would be nice to add that option as well.

Thumbnail of user ronh106
1 review
1 helpful vote
March 9th, 2017

Websitebox has been easy to set up and start to use and provides great tools and training without breaking the bank.

Thumbnail of user carlosr75
1 review
0 helpful votes
July 25th, 2017

I just wanted to take a moment to thank Websitebox for this great product for Realtors and for the great service that you're providing to our small but very powerful community of professionals.

I just had a great experience with Sami in their support team, went over my control panel and some of the things that I had added and made my website look even better. This website provides all the essential tools for Realtors, great graphics, great price, great service and value.

Thanks again Sami for your help!

Thumbnail of user chrisl1166
1 review
0 helpful votes
December 24th, 2020

Candy was great and on time to delivered my website design:-) Good website/pages to choice and build from.

Thumbnail of user georgeo38
1 review
0 helpful votes
April 3rd, 2017

Knowledgeable trainer. He has answered almost all questions and reviewed the training video fro further references. I would like to suggest a bit more time allocated for this first session.

Thumbnail of user chuckd16
2 reviews
0 helpful votes
May 30th, 2017

I have access to everything I need to build a fully functional website, with as much functionality as I have ever had.

Thumbnail of user larryc126
1 review
0 helpful votes
February 10th, 2018

The help and guidance of the support team has been great. Sami Khalid took on my issues, had resolutions and stuck with me through to their completion. A big help!

Thumbnail of user crystav
1 review
0 helpful votes
March 2nd, 2017

I had our first online session learning about the features offered yesterday. From what I was told, and what I could see, I am extremely excited to move forward and develop our website through WebsiteBox! There's still a lot to explore, and a lot for me to learn, but based on our conversation yesterday, I feel that the IT department and my personal website knowledge with create a great foundation for a fantastic experience.

Thumbnail of user ryanv10
1 review
0 helpful votes
November 3rd, 2016

This is a great value for websites and the walk-through was a big help. The number of initial e-mails caused a bit of confusion which is why I knocked off a star. Would definitely recommend based on early usage.

Thumbnail of user berniew16
1 review
0 helpful votes
June 8th, 2018

The free training offered immediately after I purchased my website was great. The customer service rep David was very patient with me and answered all the questions I had about setting up and running my website. I found the experience was very smooth and my website was up and running. Thank you.

Thumbnail of user pawang1
1 review
0 helpful votes
December 7th, 2016

First, I have several websites via WebsiteBox and i got srvice couple months ago. Anytime I have a question, concern or issue I have always received great service. The response time is quick and usually resolves any issues quickly. Thank you

Thumbnail of user anthonyl79
1 review
1 helpful vote
December 16th, 2016

Great Website for low price... Can't beat that. Great customer service name Rabi Amir. Highly recommend for ALL Realtors out there!

Thumbnail of user michaelr275
1 review
1 helpful vote
November 18th, 2016

Easy to use to get your real estate business up and going on the web. Several different templates and designs to chose from. Lots of flexibility to customize the content to make it YOURS. Can't beat the $99 one time price point. Several different add ons for a nominal price.

Thumbnail of user jeffb608
1 review
0 helpful votes
April 27th, 2019

I was able to work through my issues after experiencing a couple of frustrating Customer Service calls. Everything went smoothly once I got in touch with their CS manager, Dan. He is and was very professional, understanding, and conscientious.

My WebsiteBox does what it needs to do for only $99. It's a good value for the price.

Thumbnail of user toms324
1 review
1 helpful vote
June 9th, 2017

I have reviewed many agent/broker sites and WebsiteBox does seem to good to be true but so far everything has been delivered as promised. What is offered is very similar to many of the other providers but they really do over charge for what you get. I will not name the name of the IDX service I use now but I have been paying $70 per month just for that function on my website. I am already going to save with WebsiteBox.

Thumbnail of user davidr506
1 review
0 helpful votes
April 20th, 2018

The staff are friendly and responsive to assist you in publishing your site even if the payment is only one time, which is a fantastic value of money. This is still the refund period so we shall see if it lasts, however Sami has always been the perfect person to talk to. Of course, it is TERRIBLE how some things are hard coded therefore there is little to adjust. However if you are just starting out and need an online presence for a good while, this site is a no brainer. I had everything setup in a day, just do your research beforehand, I see a lot of people complaining over things they just were ignorant about.

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From the business

The $99 do-it-all website, IDX and CRM for real estate agents, teams and offices. No monthly fees. No surprises. Call us today at 1-866-857-1657 to get your website today!

Company Representative

Thumbnail of user phyllish3
Peyman A.
Founder & CEO

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