• WebMD

2018 CUSTOMER CHOICE AWARD

WebMD

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Overview

WebMD has a rating of 3.2 stars from 291 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WebMD most frequently mention health care, medical information, and symptom checker. WebMD ranks 15th among Health Information sites.

  • Service
    22
  • Value
    16
  • Shipping
    3
  • Returns
    4
  • Quality
    21
Positive reviews (last 12 months): 33.3%
Positive
4
Neutral
0
Negative
8
2
See all photos

What reviewers want you to know

Positive highlights

  • There are a lot of ads on WebMD, but it still remains a reliable source for health information online.
  • The symptom checker is quite handy and I love how detailed and clear the information is.
  • 2018 Customer Choice Winner

Critical highlights

  • WebMD took $14 million from the Obama administration to push government run health care.
  • Great Site for most who need to study what they do not know.
  • Many years ago this was the GO TO place for health information on the internet --
How would you rate WebMD?
Top Positive Review

“Derma laser center. Dr. El-attar”

Geri S.
8/31/23

If you need a talented, kind and professional practice I highly recommend. Dr el-attar at derma laser center His staff and service and follow up is amazing Not what you normally find these days in the medical field

Top Critical Review

“They threatened their employees! What?!”

Stefanie F.
1/21/24

I just saw a video of the CEO threatening his employees to return to the office and not work from home. They had other people on there as well, it was like a hostage video with fake smiles. Blink twice if you need help. Not using webmd anymore. EVERYDAY HEALTH here I come!

Reviews (291)

Rating

Timeframe

Other

Reviews that mention popular keywords

health information (6) symptom checker (5) health care (7) great site (4) health websites (3) health issues (4) side effects (4) many years (4) time (37)
Thumbnail of user clarat14
5 reviews
86 helpful votes
July 20th, 2022

The website contains helpful information about a variety of health topics. While there are more reliable websites, WebMD is a good starting place to find useful health information. I haven't always found the symptom checker helpful, which isn't intended as a diagnostic tool but does present several potential conditions to help narrow down the possibilities. Thanks to the symptom checker, I began to suspect I had appendicitis the other night and went to the hospital ER where I had an appendectomy. My experience gave me a new appreciation for WebMD.

Service
Quality
Thumbnail of user bebetos
3 reviews
2 helpful votes
February 3rd, 2022

Been a fan of this site for years.
Provide very good updated information with well researched materials for many years.
Much better than wikipedia

Tip for consumers:
They are reliable with good info

Products used:
I use their info for my own research for my health issues and they are really good

Service
Value
Quality
Thumbnail of user nicop7
61 reviews
129 helpful votes
August 14th, 2019

WebMD can be a good site to quickly look up health information when you're unsure about something. I just wish they had less ads and I wish they would improve their symptom checker.

Tip for consumers:
Try not to diagnose yourself based on something you read on WebMD. Always make sure you ask a doctor if you're concerned about something.

Products used:
Symptom checker, various articles

Quality
Thumbnail of user lindas134
5 reviews
0 helpful votes
Thumbnail of user stephanies71
5 reviews
2 helpful votes
April 4th, 2015

Love this site for a quick go to before and after call the doctor.

Thumbnail of user sandraw34
4 reviews
1 helpful vote
September 7th, 2015

Just type your question and an answer normally appears, good for unravelling those blood test reports

Thumbnail of user lorih39
2 reviews
5 helpful votes
October 13th, 2015

I use WebMD for a quick rundown on any health problems.

Thumbnail of user jamiem139
66 reviews
75 helpful votes
October 31st, 2017

This website has a lot of helpful and useful information! For the most part it is usually accurate. I will continue to use this website. I trust what it says but with a grain of salt. I always contact my doctor for the more accurate information I need, but WebMD is very helpful when it's the weekend or late at night and you can not contact your doctor.

Thumbnail of user robtf5
3 reviews
2 helpful votes
July 2nd, 2015

Every year this site gets closer and closer to being completely useless. I do think they can turn this around and fix things because they obviously have tons of information, but they need to really get somebody new to handle how they run their website. Many years ago this was the GO TO place for health information on the internet -- now it's... well, just about useless.

Thumbnail of user briannew1
41 reviews
35 helpful votes
December 28th, 2015

Great information when it comes to medical field. I usually visit the site for school projects. Great service too

Service
Thumbnail of user abbyw6
5 reviews
17 helpful votes
February 14th, 2014

This site has a plethora of useful information regarding health and beauty. I love taking the online quizzes and reading the articles as they are short and concise.

Thumbnail of user michaelo258
1 review
1 helpful vote
August 6th, 2018

While trying to view slideshows or do quizzes the very slow ads slow down the whole experience...

Thumbnail of user kumaraswamyk
2 reviews
0 helpful votes
April 4th, 2015

Trustable information to both professionals and laymen

Thumbnail of user justinc51
4 reviews
2 helpful votes
June 3rd, 2015

Not only highly educational, they also have great refrences.

Thumbnail of user pauly51
14 reviews
30 helpful votes
October 4th, 2017

In the past I have had problems with hypertension, sluggish thyroid, vericose veins and shingles and depression and anxiety... weight gain and other human conditions and WebMd always has a answer and I got to my local doctor(S) and use the information provided by WebMd to let the doctor know of my health concerns.
So far my wife and I are satisfied with WebMD

Thumbnail of user tylerf4
5 reviews
9 helpful votes
September 25th, 2014

I really like this website. I am a permanent reader of this site and they have the best healthcare articles and tips. You can get ideas on your diets. You can use them any time, I think getting tips is really a great idea we can improve our selves. Thanks for sharing different information’s.

Thumbnail of user sharisep
4 reviews
4 helpful votes
January 5th, 2017

Well informed when I read their articles. Engaging reading and well researched

Thumbnail of user srenam
5 reviews
0 helpful votes
April 24th, 2015

I get answer for my all health questions from this site

Thumbnail of user daphneyp
7 reviews
2 helpful votes
June 12th, 2016

Very informative. I can always find information regarding any health issues. Great site

Thumbnail of user carolew8
3 reviews
0 helpful votes
May 12th, 2015

I've used Web MD for several years now to begin researching medical issues, conditions, and treatments. Serious reactions to some prescriptions brought me there. It's difficult for a lay person to read peer reviewed medical articles without a strong background, so I begin with these folks. I check out the abstracts for some of the bibliographies for leads to more detailed information. Sometimes this highlights questions I've overlooked. Their herbal info is pretty good as are their write-ups on pharmaceuticals.

Thumbnail of user jamesf224
10 reviews
27 helpful votes
August 14th, 2017

You can find definitions of medical terms. Medical reviews and many other things referring to the medical field. Keep in mind they also advertise products that pay them. Always check out two or three sources on a medical subject.

Thumbnail of user brennan23
3 reviews
11 helpful votes
February 13th, 2017

A very helpful site, my only complaint is that they give too much information.

Go looking for the symptoms of an upset stomach and go away feeling as though you have something seriously wrong with you.

Thumbnail of user kimberlys79
26 reviews
45 helpful votes
May 5th, 2017

I come from a medical family and am a healer myself. I love WebMD.

That said, I caution everyone to understand that WebMD isn't there looking and examining you and just because you have symptoms of X or Y doesn't mean the problem can't be P or T. Many problems have similar symptoms, and symptoms sometimes don't mean anything important. So self-diagnosis is not the best idea - for anyong - no matter what the problem or medical expertise level.

BUT, using WebMD for information gathering, for looking into symptoms to see what MIGHT be the problem, to educate oneself on general health and understanding of the human body. Absolutely unsurpassed in my book!

I especially enjoy the e-mail quizzes and the advice on improving overall health.

I also like that I can go to my doctor, fully informed on what might be the problem; find out what's actually wrong, and then go check on WebMd for options on treatment. The site often has some that even my physician doesn't know about - and many that are holistic and/or non-invasive.

This is a GREAT site that can help everyone be healthier.

Thumbnail of user caroll40
18 reviews
22 helpful votes
July 27th, 2015

Been to WEB MD many times with questions about my own body and those of loved ones. Always had easy to understand information. Many doctors (live-not online) try to discourage their patients from seeking info online, but I have found that WEB MD's info isn't worst-case-scenario-first info, but level-headed facts or opinions. Of course, depending upon what info you put in their search engine, the results could differ. I consider it to be top-of-the-line in medical information provided online.

Thumbnail of user billiep4
9 reviews
3 helpful votes
June 19th, 2017

When I first used this site I thought, how wonderful because it gave me information. The problem is, that this site only offers the basic answers. It tells you the definition of what it is you are looking up. To have a better understanding however, I had to go to other sites. Not bad though for beginners.

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