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Watch Warehouse has a rating of 3.4 stars from 14 reviews, indicating that most customers are generally satisfied with their purchases. Watch Warehouse ranks 182nd among Watch sites.
This company responds to reviews on average within 9 days
Well packed, they track the shipment, legit product, intact. I have been a Montblanc client and collector for the past 10 years, from pens to watches to luggages and leather. Watchwsrehouse, provides the same white glove service. However, the prices were better a few years ago, today it is close to the store tag.
They don't reply to Emails or answer their phones. They don't honor their warranty, the item I bought stopped working after two outings, sent the item back and never heard from them again. I would consider you foolish to do any business with this company if you value your hard-earned money.
They don't reply to Emails or answer their phones. They don't honor their warranty, the item I bought stopped working after two outings, sent the item back and never heard from them again. I would consider you foolish to do any business with this company if you value your hard-earned money.
Returned the watch (on April10th AM) that shipped to me without diamond certificate but until now still have not heard about my refund process. Have been emailed twice. Please help.
WILL UPDATE REVIEW IF SELLER MESSAGES BACK.
Title says it all, really. I ordered an expensive timepiece from this website and not only did it NOT include the original certificate of authenticity, but it also was listed as brand new on the website when it appears to be a refurbished item.
Luckily, the serial number is verifiable on trusted.com, and so I believe it's authentic, however, some dirt under the crystal and an imperfect lume application tells me that this probably isn't a brand new watch and was poorly serviced at some point in its life prior to my purchase.
I'm mostly upset about the lack of honesty and transparency here as the cosmetics can be repaired (but at a cost).
So overall - not a super transparent seller - I'd take my business elsewhere if looking to make an expensive watch purchase unless they reach out to make this right.
I've already reached out to them with these issues and if they decide to make things right, rating will go right back up to 5 stars.
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WatchWarehouse is committed to providing our customers with the best value, quality, selection and service of brand name watches, jewelry and accessories. WatchWarehouse sells 100% Authentic watches such as: Baume & Mercier, Bulova, Cartier, Chopard, Diesel, DKNY, Dolce & Gabbana, Fendi, Fossil, Gucci, Hamilton, Luminox, Michael Kors, Montblanc, Nautica, Omega, Rado, Seiko, Skagen, Tag Heuer, Tissot, TW Steel, Victorinox Swiss Army, Wenger and more.
Hello Nhi,
Sorry to hear that you had a negative experience. There was indeed a human error on this shipment in which we didn't include the original diamond certificate papers in the box when it was shipped. As soon as we were contacted we offered to overnight the matching diamond authentication paperwork to the customer, but they instead requested to return the item. We provided them with a paid return label and the order was refunded as soon as we received the item back.
This order was fully refunded within 48 hours of receiving the watch back, we hope you will consider adjusting your review and giving us another chance in the future!