• Walmart Canada

Walmart Canada

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Overview

Walmart Canada has a rating of 1.49 stars from 638 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walmart Canada most frequently mention customer service, third party, and credit card problems. Walmart Canada ranks 824th among Discount Shopping sites.

  • Service
    253
  • Value
    216
  • Shipping
    200
  • Returns
    187
  • Quality
    185
Positive reviews (last 12 months): 7.3%
Positive
7
Neutral
1
Negative
88
170
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Disappointed is not even close to how I would review this phone, this "third party and Walmart online customer service.
  • My son's birthday was ruined, I am stuck with the credit card charge and the wrong gaming console.
How would you rate Walmart Canada?
Top Positive Review

“Great service from Faiza at the Brooks Alberta store,she persisted and got my gift cards working.”

Ali g.
12/25/23

Great service from Faiza,from brooks Alberta cashier was persisted and got my gift cards working thanks

Top Critical Review

“Worst delivery service for online Grocery”

Gurinder S.
1/20/24

I experienced the most unsatisfactory delivery service. The designated delivery timeframe was 11 am to 12 pm, but the driver arrived around 3 pm, consuming our entire day. Subsequently, upon arrival, he refused to wait for 5 minutes, displaying impatience in front of the building, where elevator usage takes time. Threatening to return the groceries to Walmart, he began unloading them outside, claiming inadequate payment for carrying them upstairs. Additionally, he criticized the quantity of our order, disregarding the convenience we sought through the paid grocery delivery service. This experience contradicted the purpose of a smooth transaction, and I hope this review reaches both the relevant personnel and potential customers considering Walmart's grocery delivery service.

Reviews (638)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (261) credit card (45) party seller (38) escalation team (15)
Thumbnail of user taozhang234
1 review
1 helpful vote
October 9th, 2023

Be careful on Walmart online, I found some clearance items offers really low price and offer store pick up, however when choose stock pick up,store shows no stock, when I went to the store it has the stock, try to call to adjust price, their online agent English I even could not understand, and repeatedly say some useless word, I will never ever go there to buy.

Service
Value
Shipping
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Quality
Thumbnail of user veronicab483
1 review
0 helpful votes
December 5th, 2022
Verified purchase

I saw crest 3D whitestrip the price said rollback $59 and change regular $75and change. So I put in basket. I scanned my items got home and my receit said I paid $85.96 plus tax. Tried calling customer support to see if I can return due to covid restrictions,no answer. I guess I have to go back, and wait in line to find out if I can return.

Thumbnail of user marilynb824
1 review
0 helpful votes
October 31st, 2022

I started doing online grocery orders with Walmart because of the coupon code "savetime60" which for your first 4 orders of $75 or more you receive $15 off. I applied this coupon on my first order good for four orders it came off on my first, second and third order no problem but noticed on my fourth order it did not come off tried to talk to someone in chat Thursday night the night I was placing my fourth order and waited 30 minutes but no one came so called after I picked up my order and noticed with the final charge it still had not come off. Please note I only applied the coupon on the first order and the second and third it came off automatically because it was already applied and good for four orders. When I spoke to rep on phone she told me there was nothing they could do spoke to her supervisor same thing nothing they could do and conveniently the coupon expires tomorrow night so won't get to use it for fourth order. Some slick Walmart if you are only going to make coupon good for 3 orders don't advertise it is good for four.

Tip for consumers:
That the coupon code was actually not good for four orders only 3 as would not apply and that Walmart does not help there new customers by fixing their error

Service
Value
Quality
Thumbnail of user deloress21
1 review
0 helpful votes
November 22nd, 2018

I've been ordering cat food etc from walmart.ca for almost 2 years now... the 1st year I had only one small problem tht was rectified by customer service... now it seems every other order I have to phone about because it hasnt shown up a week later... one shipment didnt show up for 3 weeks... then it was delivered in a large taped up box I had to help carry to my door the delivery guy cdnt handle it alone... I really like that I can buy flats of cat food online and have it delivered... I live in a rural area with no car. But it seems if u order anything else... forget it... expect SOMETHING to go wrong cos it will

Thumbnail of user sudhar16
1 review
0 helpful votes
December 18th, 2021

Looks very good but the corners has sharp edge. All south shore products can be ordered directly from the company. Cheaper price and free shipping. Walmart price is higher plus the delivery was horrible. Left very heavy packages on the driveway without ringing the bell. Had to take it personally inside the garage. Ordered the full bedroom set for a higher price and lousy service. Complained to Walmart many times but not resolved yet about the pricing or the way they delivered.

Service
Value
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Thumbnail of user ggb2
4 reviews
9 helpful votes
February 15th, 2017

walmart.ca is limited compared to its american version of walmart.com. Also gift cards cannot yet be used online. Apart from that my online order went smoothly and received good quality item for good money value. Hoping they change thir site to allow walmart.ca giftcards!

Thumbnail of user ashleyy13
Emmaline W.
16 reviews
12 helpful votes
April 18th, 2016

This website has basically everything you could possibly imagine. Quality of the items sold changes drastically by price. They only thing I would not recommend is the cheaper furniture that does not come pre-assembled. This is a bad choice because the quality is so low that it makes the item almost impossible to put together. I had bought a dress once, and it was literally backed by a sheet of cardboard like material that fell apart almost instantly.

Tip for consumers:
Be prepared to get what you pay for.

Service
Value
Shipping
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Thumbnail of user nancyb198
15 reviews
10 helpful votes
April 18th, 2017

I am really tired of Walmart's references to how great their prices are. I am finding that there are less sales, and the selection seems to be shrinking. Good for basics, but disappointing.

Thumbnail of user drewl48
3 reviews
0 helpful votes
February 9th, 2020

Oof Walmart Canadas site is awfully slow and actually quite difficult to move through the site. The stores are often in disarray and products scattered. Prices are comparable to amazon.

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