I have used them before with no problems. Unfortunately this time has been a terrible experience. My Fedex tracking number shows it signed for by one of their employees but they say they do not have my documents. They have offered no help to rectify the situation outside of saying we don't have your package. For a company that works in urgent visa and passport situations you would think they would understand the urgency and show better customer service than to put their hands up in the air.

Mario Q.

3 reviews

1 helpful vote

“I would refer their services to anyone interested in...”

1/3/15

Verified

I would refer their services to anyone interested in obtaining a visa without hesitation. Treated me with professionalism and they are very knowledgeable in visa requirements. They even had my visa earlier than what they had estimated it's arrival. Would use them again every time.

Jean M.

1 review

0 helpful votes

“I needed to get a visa to travel to China”

12/31/14

Verified

I needed to get a visa to travel to China. Visa Express was recommended to me. I tried it out and was very impressed. The timing was perfect, they were great at communicating, and made everything easy. I would definitely use them again, and recommend them to anyone!

Phill B.

1 review

0 helpful votes

“Our experience with Visa Express was great !”

12/26/14

Verified

Our experience with Visa Express was great ! They answered questions and had let us know by e mail when they got our documents, and when to expect them back. Right on time and a day early ! Praise the Lord !

Holly B.

1 review

0 helpful votes

“I used the Visa Express service to renew my passport...”

12/25/14

Verified

I used the Visa Express service to renew my passport and was very satisfied. Everyone was polite and I could get them on the phone quickly. I would recommend the service without hesitation and use it again personally. The only issue that could be improved is the variability of the people I spoke with - some very knowledgeable and some less so. I had to call back twice to confirm two questions and got the answer when i found someone who knew what they were doing.

J O.

1 review

0 helpful votes

“The best of the best service at the very last minute...”

12/23/14

Verified

The best of the best service at the very last minute receiving my passport in a very short time just before departing on a flight for the holiday vacation. If you're pressed for time and need your passport renewed in a very short time, this is the number one sight to guarantee your passport will arrive before you depart on your trip

Troy M.

1 review

0 helpful votes

“I was very pleased with my experience when working...”

12/22/14

Verified

I was very pleased with my experience when working with Visa Express. It was very clear and easy to figure out and they handled all the hard parts. They contacted me to make sure everything was okay with my plans. They were very helpful and they got my visa very quickly. I will use them again when the time comes! Very good service!

Dan A.

7 reviews

0 helpful votes

“I needed my passport renewed quickly and Visa Express...”

12/22/14

Verified

I needed my passport renewed quickly and Visa Express came through for me! I had my new passport in my hands in two days just as they had promised! It's nice to know they are there if you need them! Great service. Great company.

Wallace G.

1 review

0 helpful votes

“This was my third time using this service for my visa...”

12/20/14

Verified

This was my third time using this service for my visa needs. Each time seems better than the one before. Nicole was extremely attentive to my needs and concerns. I would recommend, and have recommended this site to a number of my colleagues and will continue to do so.

Fredrick J.

1 review

0 helpful votes

“Good people to work with, always willing to answer...”

12/20/14

Verified

Good people to work with, always willing to answer questions and offer assistance and they offer help with a smile, you can tell they're smiling. Visa came back exactly when they said it would, and without a hitch. Highly recommended.

Ian C.

1 review

0 helpful votes

“I have used this company several times to get visas...”

12/18/14

Verified

I have used this company several times to get visas for different countries, often last minute. They are always helpful, and 100% reliable. When you call or email with a question or concern, calls are answered by a real person and email responses are prompt! Great company!

Blake A.

2 reviews

1 helpful vote

“the staff were professional and available to answer...”

12/17/14

Verified

the staff were professional and available to answer my questions. I received my Visa timely, no stress......thank you so much!!!!

Tommy L.

3 reviews

0 helpful votes

“I highly recommend this company for obtaining a passport...”

12/17/14

Verified

I highly recommend this company for obtaining a passport or visa. I had no issues, and the representative who was assigned to my case was very helpful and very prompt in getting back to me. The money spent is worth the peace of mind! Will use again!

Tyron J.

1 review

0 helpful votes

“I've used Visa Express on a four challenging passport...”

12/16/14

Verified

I've used Visa Express on a four challenging passport & visa paperwork tasks. They've always come through as the Pros they claim to be, ahead of schedule & with the results we sought. Top notch service.

Noe C.

1 review

0 helpful votes

“Easy does it!”

12/15/14

Verified

Easy does it! The whole process was guided by a real live person and never felt alone from the time the money was sent until I received my passport

Alan S.

4 reviews

0 helpful votes

“Everything went smoothly once the forms were completed”

12/13/14

Verified

Everything went smoothly once the forms were completed. We were worried about the timeline but were assured there would be no problem and there was none. Well done.

Nick K.

1 review

0 helpful votes

“They delivered exactly what they promised”

12/13/14

Verified

They delivered exactly what they promised -- quick, effective service. I was very pleased I chose to do business with them

Naomi L.

3 reviews

0 helpful votes

“They know the process and can walk you through it”

12/11/14

Verified

They know the process and can walk you through it. This was a lot cheaper than traveling to the embassy to get a visa.

Victor J.

6 reviews

0 helpful votes

“It was super easy to work with visa express”

12/11/14

Verified

It was super easy to work with visa express. They were very organized and on top of things. Any issues we had were straightened out immediately. It took almost no time at all to get our visas approved once they got the paperwork.

Vicky H.

1 review

0 helpful votes

“It was a great service”

12/8/14

Verified

It was a great service. A little expensive but worth it. Got my passport in time with no hassles and no problems. I would definitely use it again if I needed to and would definitely recommend it to anyone who needs their passports in a hurry!

Jake S.

1 review

0 helpful votes

“Their Los Angeles office were truly professionals,...”

12/8/14

Verified

Their Los Angeles office were truly professionals, easy to deal with them and everything was on time just like I requested. Excellent, I will certainly use their service again in the future!

Nancy A.

15 reviews

1 helpful vote

“Got the visa rapidly with no fuss”

12/6/14

Verified

Got the visa rapidly with no fuss. Handy to have a designated case officer to guide you through the process.

Muriel T.

1 review

0 helpful votes

“People were helpful and the service was efficient”

12/6/14

Verified

People were helpful and the service was efficient. Nothing like having a company actually do what they say they will do without prodding. I would always recommend this service to a friend.