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VIP Cuban Cigars does not yet have any reviews.
Proactively asks for customer feedback
71 reviews
They send a fake product. I send a couple email and they don't answer. I explain why the box is fake and don't answer my email. I have pictures if needed.
Font for barcode and Havana, Cuba is not real from Cohiba.
I earn more in this one of my investments, this investment really makes extra money, hopefully next month will be more profitable
Had delivery issues not caused by Emerson. They came to my rescue and bailed me out. Above and beyond five stars.
I am very happy I have found you. Shipping is the fastest I have ever gotten an order. I really do appreciate it since I wait till the last minute lol I wish the cartridges blew smoke a little longer but other than that I am very happy with the quality
Tip for consumers:
Customer service is great
Products used:
Cartridges, batteries, and chargers
I placed my order in November and have not gotten it yet. Inquires get an apology for delays and then NOTHING! These people are crooks!
Ron
1/28/2011
Is this a real company? I ordered a humidor and had not recieved it after a month. I phoned the company, they said they would ship it that day. A month later I still had not received the humidor, so I called and cancelled the order. Now I am waiting on a refund that I still haven't revieved after another month! Order your humidor somewhere else
Took my money for items they don't even have in stock and won't respond to any emails or messages-very fradulent company. Paid through Paypal so I had to open up a claim... still waiting for my $114.00! (These people operate out of China) and I do believe it is a complete scam since no one will respond to my complaints and their "live chat" is a joke-no one ever there!
This is a total scam. Do not send money to this company. You will never
Get your order.
I ordered a couple of cartons of cigarettes so that my adult daughter would not have to smoke added carcinogens and carpet glue that you can only get in cigarettes made in the good ol USA. Karl was very helpful when it came to walking me through the bit coin process, but of course he is not so quick to respond once you make the payment. He finally did contact me a few weeks ago and told me that the cigarettes were returned and that he would re-ship when he can. I order medication from overseas all the time, never had a problem. I actually ordered a test pack from Ciggyworld and it arrived within a couple of weeks and I later ordered 2 cartons, they came last week; in fact, I just place my 3rd order using the $5 credit they gave me after I thanked them in an email. Still nothing from Karl.
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Largest selection of premium Cuban Cigar online. VIP Cuban Cigars offers the most competitive Cuban cigars price available and fast shipping in the original box.
Hello Mr. Iglesias
I hope you have a nice day.
In response to your complaint, I remind you again that all the products we sell are authentic.
Unfortunately, although we provided you with all the information confirming the authenticity of our products, you requested a refund from us, which has already been processed.
We suggest that you check your email, so you can see all the updates on this case.
We would have loved to solve this problem in another way, but unfortunately, it was not possible.
Sincerely!
Isnela Solis
Junior Supervisor