Vintage BrandReviews 2,361

Ordered a hoodie a GREEN Eagles Hoodie on 12/26/23, customer service was terrible, no response in a timely matter, wrong color and the hood was supposed to be a raglan hoodie different than the normal hoodie, color was grey when I ordered a green one. Maybe I'm color blind but pictures in review, logo was a little cheesy also

I waited 4 weeks for a confirmation email. I tried to get my money back after trying to contact numerous times. When I finally got PayPal involved I got a response. I received order the next week. The sweatshirt was not a sweatshirt. And NOT at all like picture I thought I had paid $69 for. Total waste of money and time!

Do not trust. I placed order and it is still not here 3 weeks later. I have emailed countless times with no response. There is no phone number to call. The order just says "being printed." I will not be ordering from them again and I will be disputing the charge.

The online ordering experience was good, but they don't keep you informed as to how long it will be before they ship. Apparently, they make the shirts to order. I placed an order for a single t-shirt 3 weeks before Christmas, and it arrived a couple of days after Christmas. It was too small, so I had to reorder, as there are no returns. This time the order took almost a full month before it shipped. And all that time, there was no attempt to email me to let me know a status.

As I am writing this it has been 20 days since I placed my order. I emailed them 3 times asking for an order status and never got a response emailed.Save your money buy elsewhere.

Website says I should receive my order in 1-3 days. It's been 2 weeks and it hasn't even been shipped yet. Likely a scam and I will make sure I get my money back as I spent 200!

Shipping took forever and honesty I was extremely worried. The shirts took over a month to get here, but they are so good! My husband loved them!

I ordered this on December 18th and still do not have it today, January 19th. Their customer service email takes more than a week to respond.

I placed an order for a sweatshirt on December 24th & I still have not received the product. I reached out and was given a customer service email. I placed my concerns in the email with no response. Still no product.

Took multiple emails asking where my order was Awful experience.

Ordered 2 T shirt sweatshirt combo, it says it was delivered on the 8th of January I ordered it Drc 29th. It never showed up and no email or text to say it was delivered. Do not order from this company.

Ordered 2 items on 12/20/23. It is now January 17th and no product! Placed several texts and emails to see where my items were. Never returned a single correspondence. Website says items are in print status for 3 weeks already. I have reported to BBB and alerted my CC company for stop payment. STAY AWAY!

I ordered a sweatshort for my husband on Dec 12th, we did not get it until January 4th. When is arrived, the logo printed ont he sweatshort was off center. I have emailed Vintage brands twice since January 5th with no response. Unacceptable. You've lost us as a future customer. I'd give zero stars if I could.

Ordered printed Drake mug weeks before Christmas 2023. Received after Christmas with fuzzy printing. Let several messages (only way to contact them) with no reply. Going to have credit card reverse fee. Plus order wife place for shirts at save time did not arrive either. She just got a message (1-12-24) that they are now working on it.

Don't lie. And partial refund should be sent to customer.

I ordered a Kansas City Chief's Snow Heather Raglan Crew t-shirt on December 21st. The website stated that orders placed after 12/12/23 would be fulfilled after the holidays. That ship and excuse has sailed a long time ago being January 15th and no confirmation of shipping. The company has no way of contacting them except through their website and they DO NOT RESPOND AT ALL TO ANY INQUIRIES. This company is ran by people who have no clue what customer service is or how to run a company. According to Justia.com Vintage Brand is fighting several lawsuits over trademark infringement claims which is probably why they aren't shipping product. I have filled a fraud complaint with the Tennessee Attorney General's office and invite anyone who has been ripped off from this fraudulent company to file a claim against them here: https://www.tn.gov/attorneygeneral/working-for-tennessee/consumer/file-a-complaint.html

ORDER AT YOUR OWN RISK!

UPDATE: I FINALLY after sending threatening daily emails to this company have received my T-Shirt. I stand by my other comments that this company lacks any type of customer service and timely communications, shipment of products or business acumen. This is a made too order and a roundtoit company. They'll get around to printing and shipping your orders when they feel like it and it's convenient for them.

I placed an order on 12/20/23. It is now 1/12/24 and still haven't received it. They won't respond to the 6 messages I've left and they have my money. The crazy thing is someone else in my house ordered a gift for me from this place and I got it no problem. It is absolutely crazy to me that their customer service is so horrible that they won't even respond to my messages. DO NOT ORDER FROM THEM.

Placed an order on Dec 20th. Still says "being printed". Got an email asking if I received my items. I've sent multiple emails to customer service asking - where my order is, when is it shipping, to just cancel, no one has responded for over 2 weeks. Had to dispute the charge as I have no sweat shirts and no responses. Know my order number by heart from all the emails I sent.

The ordering was simple, but it took almost a month to get here. You sent the Delivery Confirmation to me 4 days before the shipping label was ever created. I was worried it got lost in the mail until USPS notifications got caught up. Best to under promise and over deliver.