Vichy

I like Vichy's products and I prefer ordering directly from the companies instead of through Amazon and other shopping platforms. The first 3 orders arrived swiftly no problem. But this time, the package went missing and I am not having a good experience with their customer service and policy. You will be testing your luck when you get the package, great, but when you don't... It will be frustrating and wasting a lot of time.

I spoke to two sales representatives on the same day. The first one just kicks the ball to UPS and said there is nothing she can do on her end and I need to contact UPS myself.
And the UPS tells me that I need to contact the sender... It's just back and forth and I am just trying to get something I paid for...? It is the same address I used to receive the last three orders and I don't understand why all the sudden the address is not deliverable...
The 2nd representative asked me to provide a different address- and now it says on UPS website "The package has been reported as damaged and we will notify the shipper."
So I am back to square zero again... I will request for a refund.

I highly highly recommend Vichy's Aqualia Thermal Hydrating Lotion. It's a decent moisturizer with both UVA and UVB protection. I use it daily, so I can tell you there's no white overcast, no excessive shine, no greasy feeling, no break outs so far, faint sunscreen scent that goes away, it absorbs very quickly, and gives me that confidence that my skin is protected (who doesn't want such a hard working baby?). I also recommend the Aqualia Thermal Baume as well (psst, it's paraben-free, fragrance-free, colorant-free, hypoallergenic... ahhh, this must be skincare heaven!). FYI, this is all unless they change the formula in the future:|

However, not everything I've tried from Vichy has worked for me. I recommend that you read reviews for a particular product before purchasing. On their website, everything has an amazing 4+ stars user rating. Uh... Yeah, they filter those ratings, so it's to be taken with a grain of salt (of the reviews I've written, only my positive ones have shown up). Do a little research elsewhere, make sure it's the product you want, because their items can be a little pricey depending on your budget.

The closest store that carries Vichy is 2 states away, so I'm forced to make my purchases online. Their shipping time is reasonable, they provide a tracker for your package, and they package your items amazingly well (the last thing you want is for a product to arrive busted or cracked--hate that). Definitely put Vichy on your list of brands to try if you haven't yet!

Imust confess this is the best cosmetics available in here. I buy it for myself and for my mom, ans we're very satisfied