No critical highlights yet
My buyer just finished signing his loan documents and will be closing escrow today! - he has been in escrow on a short sale for nearly a year (long story), Cody Smith of Veterans United stuck with him for the entire process; we finally received short sale approval along with a foreclosure trustee sale notice - Cody had less 22 days to get a VA appraisal & the loan through underwriting and approved... there were doubters on the listing side but the Buyer & myself had full confidence in Cody & his team. Cody remained calm when everyone else was in a panic. Today the buyer happily signed escrow documents 6 days ahead of schedule! Woo-Hoo! I cannot express my thanks loud enough for Cody Smith. He is awesome. I will definitely refer my clients to him. He deserves much more than 5 stars!:-)
This company is no different than any other company that lures you in with promises. This one is worse, because they claim to help veterans build credit. They will not. If you do have Al have the credit rating for a mortgage loan they will never return calls or emails. They do not care for veterans at all.
Firstly, let me start with the positive, the loan process went very smooth, delivered everything as promised, always able to get in touch with my loan officer Steve Kincheloe. I give him 5 stars.
Below is the bad news.
I had a loan with Veterans United. I refinanced it to a different company at 2 points less. This made them very mad, to the point of calling me and telling me so. They have been sitting on my escrow refund for over 6 weeks now. It is just shy of $3,600. Every time I speak to someone, I get a different story, from check was sent 5 weeks ago, even though they cannot give me a check number or tracking information. I called multiple times and was never allowed to speak to the same "supervisor" twice. I get another email from Customer Service (name withheld) telling me the check has been mailed out. I was on the phone with a supervisor at the time of receiving it and was told that it was incorrect. The check would be sent via overnight and I would receive it the next day. One week later, after daily phone calls getting the same story, I am finally given a check number. This "proves" the check has been issued but has not been received by the correct internal dept. to send it out. We will overnight it and you will have it "by the of the week", according to a supervisor. Not sure what those jerks use for calendars but this was on a Monday, overnight would make receiving it Tues. Everyone I speak to has a different story. I asked if this was their Standard Procedure or they just made it up as they went along. They cannot be trusted at anything. I was told on last Friday the check would be overnighted but that FedEx does not deliver on weekends. WRONG. At the time I was told the check was in house, now the weekend has passed and the check has disappeared and is nowhere to be found. The check shows online as being issued one time, 4 days ago, not 6 weeks ago as they claim. I once thought they were a good company and gave them high marks. Apparently I was wrong. Somehow they always seemed to be able to get info to me when they needed it. I wish I could take back my previous review.
Veterans United Home Loans specializes in VA Loans -- a mortgage program benefiting those who have served through offering affordable financing. Veterans United also specializes in VA IRRRL Streamline Refinance loans as well as VA Cash-Out Refinance.
We are NOT associated with the Veterans Administration or any other government agency. NMLS# 1907